Book a hotel near Kukulcan Plaza Shopping Mall, Zona Hotelera

"We recently stayed at Sunscape Resort in Cancun and overall had a very pleasant experience. The staff was very friendly and helpful, and housekeeping kept our room spotless. The buffet was a highlight, offering great variety and consistently good food. The restaurants were good but could use more menu variety, and we often returned to the buffet for the desserts, which were better. The rooms were clean but somewhat outdated, and our “garden view” suite mostly faced another building. Soft, low pillows were also hard to find. Seaweed was a significant issue on the beach, and it seemed more spread around than removed. We also saw someone struggling in the water while the lifeguard did not intervene, which made us very vigilant with our children. We preferred swimming near the neighboring resort, where lifeguards seemed more attentive. Overall, thanks to the very friendly staff, cleanliness, and quality food, we had a very enjoyable stay."

"Excellent customer service. The staff was always so friendly and accommodating. The rooms were cleaned and organized. The food was good as well. The hotel is in a great location. My friends and I had an amazing trip and we will come back. "

"The hotel, room, pool and beach was beautiful! The food was exceptional! Carmen at the pool really took care of us everyday. We will definitely go back to this resort."

"Where do I even begin? This resort fell embarrassingly short of what it advertises. The rooms were filthy — not “needs a touch-up” dirty, but genuinely neglected. The staff were consistently rude and unhelpful, acting as if guests were an inconvenience rather than the reason they have jobs. For a place that markets itself as “family-friendly,” it was anything but — zero consideration for families with young children. The beach, which should be the highlight of any resort stay, was littered with trash. It was genuinely embarrassing. We paid good money to vacation at what turned out to be an overpriced disappointment at every single turn. Do yourself a favor and book literally anywhere else. This place is not worth your time, your money, or your vacation days."

"I asked Expedia to get me a room with 2 beds as I was taking my son, they sent my request to Occidental Tucancun and they got me an ocean view room with a balcony it was great!"

"Place was beautiful "