Book Cheap Hotels in Cozumel

"My wife and I loved our stay here. The staff was super friendly and always accommodating. The dinning options were nice and diverse. They required you to make reservations each night, but when we went it wasn’t crowded and didn’t have any issues walking in at any time. We loved the fact that you didn’t need to pay for cabanas and everything was on a first come first serve basis."

"Disappointing - have stayed at other Secrets Inclusive properties, this one neglected. Twice in visit, the elevator was broken. I took the stairs (60 up), because elevator was very small and after it broke, did not trust - stairs had no rails. Room was dirty: dust on ceiling fan and shelf behind the bed, hair balls left in our room (not ours). Walls were dirty, also in need of paint. Big mirror never cleaned, toliet area had molded/rusted trim. Both sinks did not drain well, tub did not work. Housekeeping left one handtowel daily, or none, other days one wash cloth to share. One evening power went out (told it was expected), next morning, there was no hot water. Room TV very small for placement far from the couch, rooms need more drawers. Outside fan did not work. Evening activities were poor, not posted clearly / hard to find. Freg was stocked well with beverages, but everytime the door opened, things fell out. Two snacks provided first day, never replinshed. One coffee cup in our room (again, two guests). We were on the top floor - told their was no ice machine on our floor, needed to go to the bar each day for ice. Disappointed in our meals - poor breakfast pastries selection, no jellies. Mexican night, one line for all food, same line chef prepared the tacos - poor set up. The location of the preferred area is horrible, a long walk through the resort to check in after you arrive? We expected Secrets Quality and Standards - SHAME ON HILTON"

"The chairs were hard and uncomfortable. There was not enough shade. Need umbrellas for lounge chairs. "

"Every staff member is professional and polite. Well maintained facility."

"Room was nice, but not wonderful. Main restaurant doesn’t have AC (Eating in sweltering temperatures is rough). Food is good though. No robes/slippers (Other resorts on the island have them in all their rooms). Flooring in the rooms is ice-cold so slippers would be nice. Staff is friendly but not Super Friendly. Entertainment was outstanding. Wildlife everywhere, which is wonderful. Glass water bottles that they make you use are outrageously heavy. The floor is beautiful and the water is warm. The bartenders at the pool are not very happy. Their drinks are ok. Water aerobics is fun. The resort grounds are beautiful. The bathroom floors at the pool are slipperier than an ice-skating rink."

"Beach was beautiful. There were a couple of sargassum days but they worked really hard to keep it clear. Staff was nice, especially in the buffet restaurant. Those servers were on top of it. Food was subpar, two restaurants that were alacart were either closed or hard to get a reservation even with the upgraded room. Room was very outdated, but it is an island so some leniency probably needed for construction limitations. Pool was also not great as in the adult pool most of the pool was too deep to stand. We would 100% go to Cozumel again, but not this resort."