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"The staff was really friendly and very helpful!"

"The property is Classic in every sense of the word. Steeped in history, yet not staid or overly traditional. The service is over and beyond from all the staff. Big shout out to Kevin Hung in Guest Services. Kevin had a bottle of Prosecco and a personal note for my father's 70th birthday, and making note of his last visit to the Empress 30 years ago. Top notch for the Empress."

"Great room amenities & very spacious. Excellent value for cost and walking distance to downtown."

" Have stayed here whenever I have stayed in Victoria starting in 2002. Staff changes but all are personable, helpful, and courteous. "

"Lovely big quiet room. Close to shopping and restaurants. Very helpful staff."

"Was very pleased with the hotel and spa. Only downside was the early morning street noise from daily trash pickup and restaurant deliveries. In hindsight, would have requested a room on the left side of the hotel."