Book Hyatt Hotels rooms in Chinatown

"Clean and quiet room. Excellent location; overall, the hotel was very good. However, the reception staff needs to learn customer service and basic manners. They were very unprofessional, and even though there were three employees at the time, I ended up having to check out on my own at their self-service station. For $185 per night in the off-season, at what is supposed to be a 4-star hotel, I definitely expected better."

"Everything was absolutely fantastic. The front desk staff were amazing and went above and beyond. A tv was found to have been broken upon my arrival and I called down to express this (so it wasn't charged to me) and they promptly moved me rooms since there was no available replacement TV and this would need to be worked on in the meantime. The friendliest maintenance man greeted me with my keys to my new room and the best smile I've seen in awhile and was genuinely happy to help. The only reason I scored lowered for amenities was because there was no pool or hot tub or jetted tub suite (which is my own preference) however the proximity to the venue I was in town for was beautiful. The space was beautiful and everything went as smooth as possible. I will be back even despite the no pool as the staff and experience were perfect. "

"Breakfast was very good"

"Yes. "

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