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"The place is outdated for the price . housekkeping stops at 6 pm"

"Liked the location, easy walk to the beach, shops and restaurants. Nice breakfast which is rare in the area. It was our 50th wedding anniversary and they gave us each a beautiful, lei with fresh flowers smelled so good. It meant a lot to us. My husband fell during the night, I called the front desk, they had the first responders there so fast, the EMS wasn’t far behind. They took him to the hospital. Several employees asked how he was doing and asked if I needed anything. What a way to spend the beginning of our trip like this but the Hyatt Place staff were so kind to us. We’d recommend this hotel if you are traveling to Honolulu. Thanks again…"

"Only small complaint was we wish the hot tub was warmer still 10/10"

"I like that there were multiple pools that could be used including the one with slide on the paradise pool. Good for kids to enjoy. I didn’t like the cleanliness of the room. The sheets were not clean and hair and stains the first thing we came to our room after checking in close to midnight. Tub and near the sink was hair and the refrigerator was extremely outdated. A lot of pressure with the marketing team was not really appropriate and took away significant time from the trip given I only had full 5 days to be there. I did like that Waikīkī beach was reasonable distance to walk 20 min if walking moderately with my child in a stroller. Access band provided by hotel. Some activities, but timings were extremely early and not that many unfortunately for kids. I wish it would be throughout the day passed 1:30 pm and more kids activities since it’s mostly family oriented resort. Unfortunately, the food and even the supermarket items were extremely pricy. I would say a lot more pricier than NY!!! And that says a lot! Not even complimentary breakfast for all the money being charged. Resort fees does not match the value of what you get. Extremely expensive. My overall rating of this place 2.5/5"

"From the moment I stepped into the Sheraton Waikiki Beach Resort, I had an amazing experience. The hotel was clean, welcoming, and the check-in process was quick and seamless. My room was ready upon arrival, which made everything even easier after a long travel day. The staff truly stood out during my stay. Everyone—from the front desk to the bar and restaurant teams—was friendly, attentive, and easygoing. Housekeeping was especially wonderful; my room attendant was incredibly kind, thoughtful, and made sure I was comfortable throughout my stay. The views from my room were absolutely breathtaking, and the overall cleanliness of the hotel was consistently maintained. The amenities exceeded my expectations—from the pool area to the dining options, everything was well-kept and enjoyable. As a solo traveler, feeling safe and comfortable is extremely important to me, and this hotel delivered on both. I felt completely at ease the entire time, which made my trip even more enjoyable. I have no complaints—only great things to say. The staff truly goes above and beyond, and I would highly recommend this resort to anyone visiting Waikiki."

"The breakfast was pretty good "