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"Very nice rooms. Family loved the place. Great breakfast even with the children. The towels smelled a little like hot dryer, though they were soft and ... " More

By a verified traveller on Mon 31 Jul 2023

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Hotel Description

East Syracuse guestrooms with free WiFi

Near the airport

Within 3 miles (5 km) of this East Syracuse hotel, you'll find Brooklawn Golf Course and Palace Theater. Syracuse University and Le Moyne College are also within 6 miles (10 km).

Renovated in 2020

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like cooked-to-order breakfast and free self parking.

2 Doubles Suite, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max
CA $204* Per night/room 14 Apr. - 15 Apr.

Suite, One King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive, One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Syracuse ratings based on 21 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites Syracuse

Everyone (7) Couples (6) Family (4)
4 out of 5

Posted by on 12 Feb. 2024

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Comment from Hotel Management

21 Mar. 2024 by Nicole

Thank you for taking the time to share your experience about you recent stay. We are so happy to see that you enjoyed your stay. Please let us know how we can earn a 5 on your next visit. We hope to welcome you back soon.

5 out of 5
Very quiet.

Posted by on 14 Nov. 2023

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Comment from Hotel Management

17 Nov. 2023 by Nicole

Thank you for taking a moment to share your experience. We value your business as well as your great scores and awesome comments. Thank you it shows us that we are doing a good job. . We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

5 out of 5
Very nice rooms. Family loved the place. Great breakfast even with the children. The towels smelled a little like hot dryer, though they were soft and very good size.

Posted by on 31 Jul. 2023

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Comment from Hotel Management

1 Aug. 2023 by Nicole

Thank you for taking a moment to share your experience. We value your business as well as your great scores, it shows us that we are doing a good job, Thank you. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4 out of 5

Posted by on 30 Jul. 2023

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Comment from Hotel Management

19 Aug. 2023 by Nicole

Thank you for taking a moment to share your experience. We value your business as well as your great scores, it shows us that we are doing a good job, Thank You. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

3 out of 5
Bathroom still had hair stuck to the wall in the shower. Front desk staff less than friendly and just seemed to be going through the motions. Not very informative.

Posted by on 19 Jun. 2023

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Comment from Hotel Management

20 Jun. 2023 by Nicole

I am so sorry you found your bathroom unsatisfactory. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We strive to provide gracious, engaging and caring service and we’d love to have you as our guest to ensure you have the best travel experience ever.

1 out of 5
I chose this property because of the nice swimming pool. prior to arrival I was informed that the pool occupancy would be limited due to covid. Upon arrival..I was told the pool is not functional and could not be used. I asked if I would be compensated for the major amenity that was not available. I was told no. I asked if I could have a room upgrade "NO" Standing at the desk I was told I could go elsewhere. But they could not reimburse me. And they could not guarantee that the 3rd party booking agent could either. Needless to say I was not happy and after driving for 8 hrs was not in a mood to search for another hotel. Seemed like a case of bait and switch. Obviously they had the ability to contact me prior so I could make other arrangements but they chose not to. It seems I should have been charged a reduced rate since this major amenity was not available as it was advertised. I definitely would have stayed elsewhere if I knew there was no pool available.

Posted by on 30 Dec. 2022

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Comment from Hotel Management

31 Dec. 2022 by Nicole

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy. The pool pump broke earlier in the week and no chemicals were getting into the pool to clean and sanitize it. Therefore, it could not be open until the company comes out to repair it. We do offer spacious suites, manager reception and free made to order breakfast for you to enjoy. We are much more than a pool. Since all rooms are suites we do not offer upgrades as there is nothing to upgrade to. We deeply apologize you had this experience. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

5 out of 5

Posted by on 2 Oct. 2022

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5 out of 5

Posted by on 24 Sep. 2022

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4 out of 5
Very nice staff, accommodating to our requests without any issues at all.

Posted by on 6 Jun. 2022

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Comment from Hotel Management

4 Aug. 2022 by Nicole Whitney

Thank you for taking a moment to share your experience. We value your business as well as your great scores, it shows us that we are doing a good job, Thank You. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

1 out of 5
i added a room through the hotel for an extra night. i was given 4 rooms (literally given 4 room keys and told to go check) by the 3rd room key i walked back to the front desk and told them they should probably check the rooms before i do. before we found a room without hair in the bath tub drain, a sticker of some kind stuck to the tub ( i could rub it off with my finger, a dirty sink, a broken lamp, a dirty brown lamp, and a leaking sink. We stayed in the room with the leaking sink and the broken lamp. The executive manager was annoyed by the fact she was "running out of rooms." Watching her pull hair out of drains with a glove and a clorox wipe was not how i wanted to start my trip. This was a surprise trip for my boyfriend. nothing special by the hotel for him. I was not offered a discount due to our inconvenience. We will never stay here again. The general manager is wonderful as well as the receptionist Ashley. I was disgusted by the amount of money i paid for 1 room for 2 nights and another room for 1 night to have this happen. i was embarrassed our guests who came up on the second night would have a room like ours. Their room smelled clean. Our room was covered in dust in the closet and the curtains.

Posted by on 25 Apr. 2022

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Comment from Hotel Management

6 May 2022 by Aimee Burton

I am very sorry to hear that your room was not cleaned to your specifications prior to check in Maria, and appreciate you taking the time to let us know about your experience. We have had a shift in our housekeeping team, that we have been working on, and I am sorry to hear that this effected your stay. We want all of our guests to feel safe and comfortable in our hotel, now more than ever, and I am sorry we missed the mark for you. I hope that you give us another chance in the future.

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have free WiFi. A business center and meeting rooms are available. Event space at this hotel measures 5612 square feet (521 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites Syracuse. Free self parking is available. A complete renovation of Embassy Suites Syracuse was completed in March 2020.

  • 1 building
  • 214 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 5612 sq ft of conference space
  • 521 sq m of conference space
  • Built in 1980
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking

Transport

  • Parking: Free self parking and extended parking

Room Amenities

Embassy Suites Syracuse offers 214 accommodations with MP3 docking stations and safes. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This East Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception on select days.

The Eterie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Syracuse
  • Embassy Suites Syracuse
  • Syracuse Embassy Suites
  • East Syracuse Embassy Suites
  • Embassy Suites East Syracuse
  • Embassy Suites Syracuse Hotel
  • Embassy Suites Syracuse Hotel
  • Embassy Suites Syracuse East Syracuse
  • Embassy Suites Syracuse Hotel East Syracuse

You should know

  • Up to 3 children 12 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.