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"The staff were amazing!! Friendly, polite and willing to assist. What I didn’t like is the floor was dirty in my bathroom. The sheets smelled funny. " More

By a verified traveller on Thu 14 Apr 2022

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Hotel Description

4-star beachfront resort near Akumal Beach

On the beach

Within 2 miles (3 km) of this well-placed resort, you'll find Akumal Beach and Riviera Maya Golf Club. Aktun Chen and Xcacel Beach are also within 2 miles (3 km).

All-inclusive

This all-inclusive resort features 7 outdoor pools and 2 poolside bars. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Flat-screen TVs

The individually decorated guestrooms offer hair dryers and safes. Flat-screen TVs come with cable channels, and other amenities include desks and free toiletries.

Deluxe Jungle View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $224* Per night/room 22 May - 23 May

Deluxe Walkout Pool King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sun Club Master Suite Ocean View with Plunge Pool Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Walkout Pool Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sun Club Pool View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sunscape Akumal Beach Resorts & Spa - All Inclusive ratings based on 14 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sunscape Akumal Beach Resorts & Spa - All Inclusive

Everyone (4) Couples (3) Family (3)
3 out of 5
The staff were amazing!! Friendly, polite and willing to assist. What I didn’t like is the floor was dirty in my bathroom. The sheets smelled funny.

Posted by on 14 Apr. 2022

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Comment from Hotel Management

15 Apr. 2022 by Social Media Coordinator/eConcierge

Hola Scoundrel, We would like to thank you for choosing Sunscape Akumal Beach Resort & Spa as your vacation destination! It is a pleasure to know that you enjoyed the company of our incredible staff! On the other hand, I also appreciate that you share your observations and comments as this helps to focus attention on the areas that need it! We hope to see you again and give you stellar attention! Sincerely, Isabel Delgado Social Media Coordinator

5 out of 5

Posted by on 10 Feb. 2022

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2 out of 5
The food wasn’t good it’ll be expired, under cooked, and in general bad in all areas for the price that we paid

Posted by on 3 Jan. 2022

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Comment from Hotel Management

11 Jan. 2022 by Econcierge/Social Media Coordinator

Hola Alejandro, Thank you for choosing Sunscape Akumal as your vacation destination! Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. We would like to assure you that all of your concerns will be addressed. We hope to have the opportunity of hosting you in the future at this your home Sunscape Akumal. Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa

4 out of 5
My husband and I made a last minute trip for our anniversary. For the price you pay, you really cannot complain. The resort took great caution with COVID procedures. We always felt safe. There was always something fun happening on the beach and night life. There are several food options. The food was pretty good. The alcohol beverages could be better as they seemed watered down, but after so many they started to kick in lol. My husband and I are pretty down to earth. So if you are the same way then you’ll enjoy the resort despite the negative reviews from others. One con is the front desk did not tell us when to take our COVID test. We showed up the morning before departure to take the test. We ended up having to pay $35/per person to have a nurse come to our room to give us the COVID test. Otherwise it would have been free but either way it all worked out. My husband and I both agreed that we would return to Akumal!

Posted by on 2 Dec. 2021

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Comment from Hotel Management

8 Dec. 2021 by Econcierge/Social Media Coordinator

Hola Brianna, Thank you very much for staying at Sunscape Akumal and for taking the time to write your positive impressions, also your feedback help us to take the necessary measures to improve the services in the areas mentioned; you can be sure that we will share this review:) We hope to see you soon! Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa

5 out of 5
I loved my room; the features and location created an enjoyable and relaxing atmosphere! The staff were all very friendly, helpful and welcoming.

Posted by on 2 Nov. 2021

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Comment from Hotel Management

10 Nov. 2021 by Econcierge/Social Media Coordinator

Hola Tekeia Thank you for choosing Sunscape Akumal as your vacation destination! We hope to see you soon🌞🌴 Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa

4 out of 5
El servicio de los meseros del restaurante excelente. Las personas que lumpiaban el cuarto, excelente. Alondra y Enrique en entertainment tienen un 10 plus. La celebracion de Mexico estubo bien pero nos deben el mariachi, nunca llegó. Teniamos un cumpleaños alli y tuvimos mil dificultades con la acomodacion de lis restaurantes.

Posted by on 18 Sep. 2021

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Comment from Hotel Management

2 Nov. 2021 by Econcierge/Social Media Coordinator

Hola Maria, Muchas gracias por elegir Sunscape Akumal para disfrutar de las fiestas patrias! Es un gusto saber que disfrutaste del servicio de nuestro equipo 🥰 Lamento mucho las inconveniencias que tuviste durante tu estancia, tomaremos en cuenta tus comentarios para mejorar la experiencia a nuestros huéspedes:) Esperamos verte de regreso! Saludos, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa

1 out of 5
The resort had some decent pools and for the most part the staff was nice. The good staff were great but the bad staff were pretty terrible. Front desk isn’t much help, always telling us to “come back later” every time we needed something. A category 1 hurricane passed through while we were there and they were not equipped to handle it. We had no AC or running water in our room for 2 days after the storm ended. It was ~90 in our room for 2 days straight. When we were checking out they agreed to give us a partial refund for the days we had no AC or water, we signed the forms and everything. We never got a refund. DO NOT GO HERE.

Posted by on 23 Aug. 2021

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Comment from Hotel Management

26 Aug. 2021 by econcierge

Hola Jaren Soelberg, We would like to thank you for sharing your opinion with us. We are sorry for the inconvenience during your trip. Our team was working hard, however, after the hurricane, there were some issues in the area of Akumal affecting all the resorts, including Sunscape. We apologize and we assure you that we worked hard to fix them. Rest assured that your suggestions will be considered to improve in those areas. Warm regards, Nayma Sanchez Social Media Coordinator

3 out of 5
5/30/2021 - The Sunscape Resort was ok, they do not have a elevator, and the beach is ok... not as presented by there pictures. Not sure I’m 50/50 on a return trip.... Wasn’t the worse or wasn’t the best... in the end you get what you pay for... But Travelocity was the worst... will never book another trip with them again... Upon us leaving the resort we got stuck in Cancun due to Travelocity not confirming our flight home...

Posted by on 31 May 2021

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Comment from Hotel Management

31 May 2021 by Social Media Coordinator/eConcierge

Hola dear guest, Thank you so much for taking the time to share your comments about your recent vacation experience. All your suggestions will be shared with our team. Regarding travelocity, it is a third party enterprise and it is not part of the resort, however we will share your comments with them, so they take actions. Best regards, Nayma Sanchez Social Media Coordinator/eConcierge Sunscape Akumal Resort & Spa

1 out of 5
This property is old and out dated, the showers in our room was broken. Not a lot of Bilingual speaking staff on the resort so it was hard to communicate with each other. There are no 24 hours Restaurants on the resort. Then the last day I caught one of the housekeeping staff going through my pocketbook. I would NEVER visit this resort again.

Posted by on 16 Apr. 2021

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Comment from Hotel Management

19 Apr. 2021 by Social Media Coordinator

Dear Guest, First of all, we would like to thank you for giving us the opportunity to be part of your vacation experiences. We are deeply sorry to read your comments, please allow us to share that our guest´s safetiness and security is our top priority. Rest assure that we took the correct measures with the staff involved to avoid similar situations in the future. We also are retraining our staff to ensure all of our team offers the quality service our company us recognized by. Please accept our apologies for the incident, we can only hope for another opportunity to welcome you back again and with our personalized service change these perceptions. Sincerely, Karla Ortiz Social Media Coordinator

3 out of 5

Posted by on 1 Apr. 2021

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Comment from Hotel Management

14 Apr. 2021 by Coordinador de Redes Sociales/eConcierge

Estimado huésped Muchas gracias por haber elegido nuestro hotel para pasar sus vacaciones y por tomarse el tiempo en calificar su experiencia. Lamentamos que nuestros servicios y estándares no lograron satisfacer sus expectativas. Nos hubiera encantado saber un poco más sobre sus impresiones ya que gracias a las observaciones de nuestros clientes podemos determinar las áreas de oportunidad y mejorar nuestros servicios. Amablemente quisiéramos pedirles una segunda oportunidad para ofrecerles asistencia personalizada y lograr cambiar cualquier mala impresión causada. Sinceramente, Karla Ortiz Coordinador de Redes Sociales/eConcierge

About the Sunscape Akumal Beach Resorts & Spa - All Inclusive

Location Carr. Cancún - Tulum KM 252, Akumal, QROO 77780

All-inclusive Details

  • All available beverages included

Property Features

Sunscape Akumal Beach Resorts & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Sunscape Akumal Beach Resorts & Spa - All Inclusive for summer fun including 7 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a garden and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Akumal resort.

  • 362 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Sunscape Akumal Beach Resorts & Spa - All Inclusive offers 362 air-conditioned accommodations with safes and hair dryers. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

Sunscape Akumal Beach Resorts & Spa - All Inclusive has 6 restaurants on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sunscape Akumal Beach Resorts & Spa - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Onsite COVID-19 testing (Antigen) is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts & Spa Hotel
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts & Spa Hotel Akumal
  • Sunscape Akumal Beach Resorts Spa
  • Sunscape Akumal Beach Resorts Spa All Inclusive
  • Sunscape Akumal Beach Resorts Spa Optional All Inclusive
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.