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Four Points by Sheraton Auckland

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Photo gallery for Four Points by Sheraton Auckland

Serves lunch and dinner
Terrace/patio
Suite, 1 King Bed | View from property
Suite, 1 King Bed
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
396 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪3 min walk‬
  • Place, Sky Tower
    ‪8 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.8 out of 10
Excellent
(64 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds

Room, 2 Single Beds

Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(18 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.6 out of 10
Excellent
(11 reviews)
  • 36 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Tower

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Studio, 1 King Bed, City View (Balcony)

Studio, 1 King Bed, City View (Balcony)

Studio, 1 King Bed, City View (Balcony)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the area

Auckland

City center stay.Within a 10-minute walk of this Auckland Central Business District hotel, you'll find University of Auckland and Sky Tower. Auckland Domain and Spark Arena are also within 2 miles (3 km).

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.0 km
  • Auckland Town Hall - 2 min walk - 0.2 km
  • University of Auckland - 3 min walk - 0.3 km
  • Sky Tower - 8 min walk - 0.7 km
  • SkyCity Casino - 8 min walk - 0.7 km

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Queen’s Head - ‬1 min walk
  • ‪Kangnam Station - ‬2 min walk
  • ‪The Churchill Auckland - ‬1 min walk
  • ‪Q Theatre - ‬1 min walk
  • ‪Tropeiro Grill - ‬1 min walk

About this property

Four Points by Sheraton Auckland

4.5-star luxury hotel near University of Auckland
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury Four Points by Sheraton Auckland. Parking is available for a fee.

This 4.5-star Auckland hotel is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 20 levels
  • 2045 sq ft of conference space
  • 190 sq m of conference space
  • Built in 1987
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Four Points by Sheraton Auckland offers 255 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • In-room crib
  • Mini-fridge
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 2.75 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 39 per person
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel

Four Points Sheraton Auckland

Four Points By Sheraton Auckland New Zealand

Four Points by Sheraton Auckland Hotel

Four Points by Sheraton Auckland Auckland

Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

How close is Four Points by Sheraton Auckland to the airport?

Four Points by Sheraton Auckland is 16.6 mi (26-min drive) away from the Auckland Intl. Airport (AKL) airport, the closest popular airport to the property.

How much does it cost to stay at Four Points by Sheraton Auckland?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Auckland on May 16, 2026 start from CA $141, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Four Points by Sheraton Auckland have an airport shuttle?

Airport shuttle services are not available at Four Points by Sheraton Auckland.

How close is Four Points by Sheraton Auckland to the beach?

This hotel is 5.8 mi (20-min drive) from Kohimarama Beach and 6.4 mi (16-min drive) from Takapuna Beach. Don't forget your sunscreen!

Does Four Points by Sheraton Auckland offer free breakfast?

Free breakfast isn’t provided at Four Points by Sheraton Auckland, but buffet breakfast is offered for a fee of NZD 39 per person. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Four Points by Sheraton Auckland?

No, there is no casino at this hotel, but SkyCity Casino (10-min walk) is nearby.

What time is check-in at Four Points by Sheraton Auckland?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Four Points by Sheraton Auckland?

Free parking is not available at this hotel. Valet parking is available for NZD 60 per night.

Does Four Points by Sheraton Auckland have a pool?

Four Points by Sheraton Auckland does not have a pool.

Does Four Points by Sheraton Auckland have a restaurant?

Four Points by Sheraton Auckland is home to Queen's Head Bar & Eatery, which features local and international cuisine and light fare.

Does Four Points by Sheraton Auckland have a spa?

There are no spa services available at this hotel.

How close is Four Points by Sheraton Auckland to downtown Auckland?

Four Points by Sheraton Auckland is 0.3 mi away from Auckland.

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 518 out of 856 reviews
Rating 8 - Good. 239 out of 856 reviews
Rating 6 - Okay. 63 out of 856 reviews
Rating 4 - Poor. 23 out of 856 reviews
Rating 2 - Terrible. 13 out of 856 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Suzanne, Mercer Island

Stayed 3 nights in Feb 2026

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel in Auckland. The room was very clean and had some really awesome views of the Sky Tower via big floor to ceiling windows. The staff was very friendly. The hotel is in a convenient location within walking distance of tons of great places to eat. We parked in the nearby Civic Car Park for a great price, but they do have some parking for pick-off and drop-off. We would definitely consider staying here again!
Stayed 1 night in Feb 2026

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean, got a handicapped room but wasn’t needed - it was ok - shower curtain was dirty on the bottom. Restaurant was good. Everyone was helpful. Would definitely recommend and stay there again.
Stayed 2 nights in Feb 2026

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location and fab room
Stayed 1 night in Jan 2026

10/10 Excellent

James Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing- friendly and helpful.
Stayed 1 night in Feb 2026

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
Really good value hotel. Room was nice, rooftop bar superb and breakfast fantastic. Great location too.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lianne

Super friendly helpful staff, good breakfast very clean property
Stayed 1 night in Feb 2026

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very good but some of the light controllers were in unusual places. Staff were excellent and helpful. Location was good with a good mix of eating places. Bus service to the port area close by.
Stayed 1 night in Jan 2026

8/10 Good

Rudyard Jeremy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
A Quest hotel masquerading as a Sheraton. Clean. Good water pressure in the shower. Oddly insane TV, maybe the slowest UI known to man and feverishly wants you to set an alarm with a really high default volume. Location is fine, at the point of Queen St just before it gets too steep to walk up. Sadly Auckland has let itself go so you might not want to leave your room. There is a water filter by the lift. The bed is comfortable and pillows fine. The room included 3 instant coffees, 3 sugars, 3 teas. 6 little milks and two cups. 1 tooth brush/soap/shower cap… couldn’t figure out if the room was for one or two people. The bathroom had two barn style doors. The main one didn’t work, it was broken so couldn’t be closed. The other one was entirely pointless. Please hotels, use a door like an adult. The bathroom soap did smell like the adult version of Lynx Africa. Was standing by the tv barefoot and found a nail woven into the carpet. There is no way a cleaner didn’t notice that rusty nail while vacuuming. Otherwise the place was pleasantly spotless, the glass shower door sparkling. Check in staff were efficient but not very warm. We did not try any of the food places in the hotel. The food places always had an older crowd (think walking frames), they looked happy. The hotel gym was well stocked with equipment and clean. Even had free apples available. The hotel was fine for a night or two but not overly memorable.
Stayed 2 nights in Jan 2026

10/10 Excellent

Peter, Auckland

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable clean room and easy check in/out
Stayed 1 night in Jan 2026

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Lovely staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Patrick, Manly

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2026

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities
We like it very much
Stayed 2 nights in Jan 2026

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 2 nights in Jan 2026

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
Wonderful, attentive staff, great restaurant, beautiful room
Stayed 1 night in Jan 2026

10/10 Excellent

Thwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff extremely professional and accommodating.
Stayed 3 nights in Jan 2026

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean room, excellent helpful staff and great restaurant on site
Stayed 1 night in Jan 2026

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amenities and walking distance to City Centre.
Stayed 2 nights in Jan 2026

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff members were all very helpful and responsive. Great location. Buffet breakfast was a challenge; staff were rushing to keep up with restocking foods. I had to wait forty minutes for an omelet after asking staff four time. When it arrived it was excellent.
Stayed 1 night in Jan 2026

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. Thank you.
Stayed 6 nights in Dec 2025

8/10 Good

Natasha Anna

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room Lovely staff
Stayed 1 night in Jan 2026

10/10 Excellent

Priscilla

Stayed 6 nights in Dec 2025

10/10 Excellent

Amir

Stayed 6 nights in Dec 2025

4/10 Poor

Mrikank

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel was not worth the price. The amenities were average, the breakfast was mediocre, and the view was just okay. Prices were much higher than comparable hotels. The breakfast was underwhelming, and the staff did not bother to follow up or offer help. The gym was a small closed room with limited machines and no towels. Overall, it felt like a 3-star hotel at best. I will not stay here again.
Stayed 2 nights in Dec 2025

8/10 Good

Sumandeep

Business traveller
Liked: Cleanliness, property conditions & facilities
Beautiful, spacious and clean rooms, central location, friendly staff!
Stayed 1 night in Nov 2025