2/10 Terrible
Heather, Toronto
Apr 2, 2025
The property was actually lovely. But we were caught in an ice storm that killed the power so we spent the night in the cold and dark and our food went bad. In the early morning we wanted to leave but an iced-up tree had fallen on my husband's car and another over the driveway. Insurance stated that the proprietor was responsible for clearing the trees. We tried for over three hours to send messages, phone calls and knocked on the owners' door with no luck at all. Meanwhile there was a family emergency up north we had to get to urgently. The manager finally emerged hours later, and yelled at me, saying he didn't think this was an emergency. He was rude, and totally absolved himself from his innkeeper's responsibilities. I was appalled and shocked at the unprofessionalism.
Heather
Stayed 1 night in Mar 2025