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Crystal Palace Hotel

4.0 star property
4-star hotel in Sector 1, connected to a shopping center

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Photo gallery for Crystal Palace Hotel

Interior entrance
Bar (on property)
Restaurant
Exterior
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
18-20 Alexandru Serbanescu, 1st District, Bucharest, 014292
  • Place, Promenada
    ‪10 min walk‬
  • Place, Floreasca Business Park
    ‪11 min walk‬
  • Place, Herastrau Park
    ‪4 min drive‬
  • Airport, Bucharest (OTP-Henri Coanda Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Queen

Standard Queen

Standard Queen

  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Living room

Junior Suite

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Executive Queen

Executive Queen

Executive Queen

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Twin

Minibar, in-room safe, desk, blackout drapes

Executive Twin

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Twin

Minibar, in-room safe, desk, blackout drapes

Standard Twin

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite

Executive Suite | Living area

Executive Suite

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

About the area

Bucharest

Sector 1 stay.Within a 15-minute walk of this Sector 1 hotel, you'll find Floreasca Business Park and Promenada. The Lakeview and Herastrau Park are also within 2 miles (3 km).

What's nearby

  • Promenada - 10 min walk - 0.9 km
  • Floreasca Business Park - 11 min walk - 1.0 km
  • The Lakeview - 16 min walk - 1.4 km
  • Herastrau Park - 4 min drive - 1.8 km
  • Twin Towers Barba Center - 5 min drive - 2.9 km

Getting around

  • Străulești Station - 8 min drive
  • Bucharest Baneasa Station - 11 min drive
  • Henri Coanda Intl. Airport (OTP) - 14 min drive

Restaurants

  • ‪Bread & Spices - ‬10 min walk
  • ‪vivo burger - ‬10 min walk
  • ‪Ciorbărie - ‬8 min walk
  • ‪Domino's - ‬2 min walk
  • ‪Cofetăria Maria - ‬10 min walk

About this property

Crystal Palace Hotel

4-star hotel in Sector 1, connected to a shopping center
Crystal Palace Hotel offers its guests a health club and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. A terrace, multilingual staff, and concierge services are also featured at the business-friendly Crystal Palace Hotel. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Bucharest hotel.

  • 1 building
  • 74 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Built in 2003
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Crystal Palace Hotel offers 74 accommodations with minibars and safes. LCD televisions come with cable channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Bucharest hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

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includes taxes & fees
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Property amenities

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: RON 90 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Health club
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for RON 25.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately RON 90 per person
  • Airport shuttle fee: RON 115 per vehicle (one way)
  • Rollaway bed fee: RON 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystal Palace Bucharest
Crystal Palace Hotel Bucharest
Crystal Palace Hotel Hotel
Crystal Palace Hotel Bucharest
Crystal Palace Hotel Hotel Bucharest

Frequently asked questions

How close is Crystal Palace Hotel to the airport?

Crystal Palace Hotel is 1.4 mi (9-min drive) away from the Bucharest (BBU-Aurel Vlaicu) airport, the closest popular airport to the property.

How much does it cost to stay at Crystal Palace Hotel?

As of Jun 16, 2026, prices found for a 1-night stay for 2 adults at Crystal Palace Hotel on Jul 3, 2026 start from CA $124, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crystal Palace Hotel have an airport shuttle?

Crystal Palace Hotel offers an airport shuttle 24 hours a day, for a charge of RON 115 per vehicle, one way.

Does Crystal Palace Hotel offer free breakfast?

Free breakfast isn’t provided at Crystal Palace Hotel, but buffet breakfast is offered for a fee of RON 90 per person. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Crystal Palace Hotel?

No, there is no casino at this hotel, but Casino Partouche - Athenee Palace Hilton (8-min drive) and Casino at JW Marriott Bucharest Grand Hotel (11-min drive) are nearby.

What time is check-in at Crystal Palace Hotel?

Check-in start time: noon; Check-in end time: anytime.

Is there free parking at Crystal Palace Hotel?

This hotel offers free self parking and extended parking.

Does Crystal Palace Hotel have a pool?

Crystal Palace Hotel does not have a pool.

Does Crystal Palace Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Crystal Palace Hotel have a spa?

There are no spa services available at this hotel.

How close is Crystal Palace Hotel to downtown Bucharest?

Crystal Palace Hotel is 4 mi away from Bucharest.

Crystal Palace Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 53 out of 125 reviews
Rating 8 - Good. 46 out of 125 reviews
Rating 6 - Okay. 20 out of 125 reviews
Rating 4 - Poor. 5 out of 125 reviews
Rating 2 - Terrible. 1 out of 125 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business stay

Comfy bed. Aircon not too cold and noisy. Front desk friendly and helpful
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Mihaela

Very small room
Stayed 2 nights in Feb 2023
Verified

4/10 Poor

Mihai

Liked: Staff & service
Disliked: Property conditions & facilities

Unpleasant Stay – Strong Sewage Smell and Poor Roo

Stayed for one night and was very disappointed. The room was quite run down, and the bed headboard (or whatever it was meant to be) was in dire need of replacement. Worst of all, there was a horrendous sewage smell coming from the bathroom — no exaggeration. They did send someone to address it, which made things slightly more bearable, but it was still extremely unpleasant and should have never been an issue in the first place. For a one-night stay, it was a major inconvenience. The fridge wasn’t plugged in when we arrived (I had to sort it myself), and there was no minibar, despite what was implied. Overall, this was not a comfortable or welcoming experience. I definitely wouldn’t return.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Alfredo

Liked: Cleanliness, staff & service
Camere abbastanza datate e che necessiterebbero di essere rinnovate. Personale gentile e disponibile. Colazione nella media.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
시설대비 비쌈
Stayed 3 nights in May 2024
Verified

6/10 Okay

Heino

Liked: Cleanliness, staff & service
Disliked: Room comfort

Alles gut, mit Ausnahme der Klimaanlage

Service und Essen waren sehr gut, nur leider schaffte es die Klimaanlage in meinem Zimmer, trotz mehrmaliger Überprüfung durch das nette und hilfsbereite Personal, nicht die Zimmertemperatur unter 24 Grad Celsius zu kühlen. Das Fenster lies sich leider nur abkippen und brachte keine Abhilfe.
Stayed 3 nights in May 2024
Verified

6/10 Okay

Dragos Gabriel

Liked: Staff & service, amenities
Me gusto la ubicacion.
Stayed 1 night in Feb 2023
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Decent location
Stayed 1 night in Dec 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, staff and services were very nice.
Stayed 4 nights in Jun 2021
Verified

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As ever, great service and cleanness. Great attention to the customer
Stayed 2 nights in Jan 2021
Verified

8/10 Good

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

The hotel is very nice. Pleasant place. I really enjoyed the breakfast. You can choose whatever you like from the menu and even if it is not. The manager has been very kind and professional and very customer focused.
Stayed 1 night in Jan 2021
Verified

8/10 Good

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good choice

Met my initial expectations from a Business hotel.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel in a good location for business

The hotel was very nice, tidy and clean. The evening restaurant served very nice food. There was only a couple of things which were not so great: 1/ No Airconditioning during winter as heating is on. The room was 26 degrees which was too hot to sleep. I was told to open the window but its quite a busy road outside and lots of cars tooting their horns 2/ Breakfast was limited in relation to options of cold food.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Andrei Alexandru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend 100% is you have business in Aurel Vlaic

Very polite staff. Hotel is clean and comfy. Breakfast is excellent. Business district Aurel Vlaicu very close by. Also subway station within 10 min walk.
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

Hotel is ok for position but has to improve rooms

Hotel has good position for offices around, but we had a hard time booking the rooms because the prices spiked up a month before, although after some days they went dramatically down and hotel refused to reimburse the difference or apply benefits. The breakfast was excellent, although with little variety, and I have to say that service was really at top, with reception and waiters at complete disposal. When arrived I found the heating broken, the day after I was sent a reparation, which did not fix the issue completely, but temperatures overall were still ok. The rooms are a bit tired, bed are definitely not comfortable and sheets are really messy, it is impossible to sleep well in all these folds and covers which are none of the right size. For the price you can find something better around or in the center.
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for business

Helpful fast service. The breakfast staff was also very efficient and attentive. The room was of good standard and well equipped. Would go again. Perhaps a bit far out of out.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Verified traveller

Bon établissement pour descendre en ville pour affaires mais impersonnel, accueil quelconque, rien de très attirant Le plus: parking sur cour fermée
Stayed 1 night in Jul 2019
Verified

8/10 Good

Riku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality, clean and modern special in compatison to Romanian average.
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Vitezslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Clean hotel, good service, nice staff, will be back.
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with exceptional service level.

Exceptional service level, coffee served to table and breakfast possibility to go.
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bellissimo

Bellissimo hotel, fantastica colazione, staff molto gentile e disponibile. Stanze spaziose e confortevoli. Vicino all’aeroporto ed in una posizione strategica se si è per business. Ci tornerò assolutamente.
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfach nur toll. Sehr empfehlenswert für einen Urlaub
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my third time at the Crystal Palace, and I've got nothing to say that is bad about either the staff or the rooms. Highly recommended.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Servizi e personale all’altezza. Camera confortevole e spaziosa, rivedrei il posizionanento dei punti luce. Nel complesso positiva esperienza.
Stayed 4 nights in Dec 2018
Verified

2/10 Terrible

Joshua

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Staff is Rude and No Air Conditioning

This hotel DOES NOT have air conditioning!!!! Beware!! The front desk staff are rude and I am pretty sure they just don’t like foreigners.. We complained about the A/C and finally they moved us to another room that had windows in separate rooms so we could have a “draft”. Lady at the front desk had the audacity to tell us that the entire hotel switches to only heat in the winter time. It might have been the end of October but it was prob 80 degrees outside. We almost walked across the street to another hotel and would’ve just forfeited the money but we had way too much luggage & were exhausted after spending 2 weeks road tripping through Romania. The bed was actually pretty comfortable but the bathroom was dirty and the sink was so clogged I had to rush when brushing my teeth. Overall the absolute worst experience we have EVER had in any Hotel. Period.
Stayed 1 night in Oct 2018