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Best Western The Inn At Buffalo Airport

2.5-star property
4630 Genesee St, Buffalo, NY 1-855-887-0424
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3.7 out of 5
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See all 10 Travelocity Reviews

"Van was prompt. Driver was friendly. Staff was professional. " More

By a verified traveller on Thu 12 Sep 2019

Points Of Interest

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Hotel Description

Hotel near Walden Galleria Mall in Buffalo

Close to airport

Within 3 miles (5 km) of this Buffalo hotel, you'll find Patriots and Heroes Park and Glen Falls. Walden Galleria Mall and Eastern Hills Mall are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free self parking, and a free airport shuttle. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and conveniences like a 24-hour front desk and free newspapers.

Free Internet, LCD TVs

The 78 individually furnished guestrooms offer free WiFi and free wired Internet, as well as room service. LCD TVs come with cable channels, and other amenities include coffee/tea makers and free local calls.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$89* Per night/room 13 Mar. - 14 Mar.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western The Inn At Buffalo Airport ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western The Inn At Buffalo Airport

Everyone (7) Couples (1) Family (2)
5 out of 5
Van was prompt. Driver was friendly. Staff was professional.

Posted by on 12 Sep. 2019

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Comment from Hotel Management

13 Sep. 2019 by Manager

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

3 out of 5
Property is close to the airport, the convenience is great. But the vanity faucet head was full of minerals or something and the water stream sprayed everywhere. This could really easily have been fixed if only the cleaning staff actually cared about user experience beyond their duty to change sheets & towels.

Posted by , from DFW on 14 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Manager

We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and towels. We hope to see you again and that you will be truly impressed with our continued improvements.

1 out of 5

Posted by on 30 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by Manager

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

2 out of 5
My flight got cancelled, and I called the hotel. They told me sorry, no refunds.

Posted by on 6 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by Manager

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

4 out of 5
There is construction going on but did not bother us. The breakfast doesn’t start until 6:30 which was too late for early morning flight. They do offer fruit and granola bar to go.

Posted by on 5 Jun. 2019

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Comment from Hotel Management

5 Jun. 2019 by Manager

On behalf of our entire staff, we thank you for your business and for your comments regarding our breakfast and construction. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

5 out of 5
Nice people! So close to airport was perfect for our early morning flight

Posted by on 31 May 2019

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Comment from Hotel Management

1 Jun. 2019 by Manager

From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

5 out of 5
very convenient to airport - great service for shuttle to airport - staff were helpful and pleasant - good room rate - would stay there again

Posted by on 6 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by Manager

Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4 out of 5
Not a bad hotel but overpriced for what it is. Cost reflects proximity to airport not overall quality of facility. Was clean and servicable, though.

Posted by , from MA on 31 Dec. 2018

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Comment from Hotel Management

2 Jan. 2019 by Manager

We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our facility. We hope to someday have another opportunity to host your stay.

4 out of 5
You can't beat the deal on the stay and fly at this hotel. Parked for 9 days. The shuttle service runs 24hrs and they picked us up at the airport within 8 minutes. The only complaint I had was an ant problem I discovered when I moved the trash can. Ants don't bother us much as we live in the country and occasionally deal with them at home. Just glad they weren't cockroaches or bedbugs which I would never expect at a Best Western. Otherwise, our stay was relaxing with no hassles.

Posted by on 2 Apr. 2018

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Comment from Hotel Management

4 Apr. 2018 by Manager

We appreciate that you have taken the time to let us know how you perceived our accommodations and find your review very distressing. Our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4 out of 5

Excellent staff and service

Pros: The staff
Cons: You get what you pay for
I'd return because the service was so personalized and pleasant.

Posted by on 20 Apr. 2015

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About the Best Western The Inn At Buffalo Airport

Location 4630 Genesee St, Buffalo, NY 14225

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is available daily. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Best Western The Inn At Buffalo Airport. Self parking is free. This Buffalo hotel is smoke free.

  • 78 guestrooms or units
  • 4 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (1.8 km / 1.1 mi)
  • Train station: Buffalo-Depew Station (5.5 km / 3.4 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3 mi
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Best Western The Inn At Buffalo Airport offers 78 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Buffalo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Hotel Names

  • Best Western Buffalo Airport
  • Best Western Inn Buffalo Airport
  • Best Western Inn Buffalo Airport Cheektowaga
  • Best Western Buffalo Airport Cheektowaga
  • Best The At Buffalo Buffalo
  • Best Western The Inn At Buffalo Airport Hotel Cheektowaga
  • Best Western The Inn At Buffalo Airport Hotel
  • Best Western The Inn At Buffalo Airport Buffalo
  • Best Western The Inn At Buffalo Airport Hotel Buffalo
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.