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"The room seem to be empty for a while that needed to be dust off. " More

By a verified traveller on Sun 10 Oct 2021

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Hotel Description

3-star hotel near Canalside

City center stay

Within a 10-minute walk of this Downtown Buffalo hotel, you'll find Canalside and Buffalo Niagara Convention Center. KeyBank Center and Shea's Performing Arts Center are also within 2 miles (3 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a coffee shop, and a computer station are also offered.

Free WiFi, cable TV

In addition to TVs with cable channels, the 486 guestrooms offer free WiFi and room service. Other amenities include coffee/tea makers, down comforters, and free local calls.

Comfort Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$98* Per night/room 26 Oct. - 27 Oct.

Comfort Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Buffalo Grand Hotel ratings based on 49 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Buffalo Grand Hotel

Everyone (26) Couples (6) Family (12)
4 out of 5
The room seem to be empty for a while that needed to be dust off.

Posted by on 10 Oct. 2021

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Comment from Hotel Management

13 Oct. 2021 by RobertP

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

1 out of 5
This hotel needs updates. The person at the front desk could not find our reservation even though we had emails from them about our upcoming stay. We had the repay and now dispute original charge

Posted by on 5 Sep. 2021

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Comment from Hotel Management

10 Sep. 2021 by RobertP

Thank you for taking the time to write your review. We apologize for the problems you experienced at check in and are working with our travel partners to correct this problem.

2 out of 5
This hotel is not like what I seen on pictures they really need to get it together they need a major upgrade!

Posted by on 30 Aug. 2021

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1 out of 5
Waited over 4 hours for my room to be ready. Staff is trash, building is trash and falling apart, rooms are trash. Air conditioning broken in every part of the building. Everything the hotel offered in the add wasn’t available or closed down

Posted by on 29 Aug. 2021

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Comment from Hotel Management

30 Aug. 2021 by RobertP

Thank you for your time to write this review, We apologize for your difficulty at check and the wait for your room. We are renovating and hope to have other services open in the near future.

2 out of 5
The photos and description of this hotel are misleading at best. The entire property is in a state of neglect. From trash and weeds littering the exterior to an active leak in the lobby, just walking in is a huge disappointment. The rooms had tons of peeling paint, the windows were disgusting, and all the furniture was in rough shape. The entire property needs extensive rehab in order to live up to what they are promising.

Posted by on 25 Aug. 2021

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Comment from Hotel Management

25 Aug. 2021 by RobertP

Thank you for your review and we apologies for your experience. We have recently reopened after a lengthy closure due to the pandemic and are working hard to bring a better experience to our guests.

3 out of 5
Was close to activities and food places.

Posted by on 17 Aug. 2021

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Comment from Hotel Management

18 Aug. 2021 by RobertP

Thank you for your review and appreciate your business.

2 out of 5
The property should not be open...they are obviously going through changes or remodeling...nothibg is open or working...we had to use employee elevator located in back halls of employee area...very dark & dirty....no blanjets on beds...1 bath & hand towel for 4 people...mirror falling off wall.. room 320...have stayed in the past & had a great experience...charging top dollar for an absolutely awful experience now...will not be staying again!

Posted by on 6 Aug. 2021

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Comment from Hotel Management

16 Aug. 2021 by RobertP

Your remarks are well noted and we are making every effort to get things back in shape after the pandemic closure as soon as possible. We hope you will give us another chance to serve you better.

2 out of 5
No phone, fridge, microwave, washcloths, or soap in room. Was listed as having phone, fridge & microwave. Room card keys stopped working several times. You are better off paying twice as much of better hotel.

Posted by on 25 Jul. 2021

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Comment from Hotel Management

27 Jul. 2021 by b

Thank you for your feedback.

1 out of 5
Looked nothing like the pictures. Rooms were gross, everything was falling apart. Ceilings were cracking and peeling off. Elevators didn’t work. Nothing was open

Posted by on 19 Jul. 2021

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Comment from Hotel Management

19 Jul. 2021 by b

We will address your concerns. Thank you of your feedback.

1 out of 5
The room that I reserved already was given to another customer. They told me that there is no room.I stayed in lobby at night.They later gave another room which was not chosen by me

Posted by on 15 Jul. 2021

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Comment from Hotel Management

15 Jul. 2021 by b

Thank you for your feedback. We apologize for the delay in getting you checked into your room. We will continue to work hard to have the rooms ready at designated time.

About the Buffalo Grand Hotel

Location 120 Church St, Buffalo, NY 14202

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 72000 square feet (6689 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and concierge services are also featured at the business-friendly Buffalo Grand Hotel. For a fee, parking is available. This 3-star Buffalo hotel is smoke free.

  • 486 guestrooms or units
  • 9 levels
  • 72000 sq ft of conference space
  • 6689 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Buffalo-Exchange Street Station (0.9 km / 0.6 mi)
  • Metro station: Church Station (0.5 km / 0.3 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Buffalo Grand Hotel offers 486 accommodations with safes and coffee/tea makers. Beds feature down comforters. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Buffalo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining
  • Television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11:00 AM.

Harbo Bistro and Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Coffee Shop - Onsite coffee shop. Open daily.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 10:00 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Buffalo Grand Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 for adults, USD 10 and USD 30 for children (approximately)
  • Self parking fee: USD 10 per night (in/out privileges)
  • Crib (infant bed) fee: USD 10.0 per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Adam's Mark
  • Buffalo Grand Hotel Hotel
  • Adam's Mark Hotel
  • Adam's Mark Hotel Buffalo
  • Adam`s Mark Buffalo Hotel Buffalo
  • Adams Mark Buffalo
  • Adamsmark Buffalo
  • Buffalo Adams Mark
  • Buffalo Adamsmark
  • Adam's Mark Buffalo Hotel
  • Buffalo Grand Hotel Buffalo
  • Buffalo Grand Hotel Hotel Buffalo

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.