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"Ok needs work showers not that great have to find an ice machine that works " More

By a verified traveller on Thu 09 Jan 2020

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Hotel Description

3-star hotel near Buffalo Niagara Convention Center

City center stay

Within a 10-minute walk of this Downtown Buffalo hotel, you'll find Buffalo Niagara Convention Center and Sahlen Field. Also, Canalside is within half a mile (1 km) and KeyBank Center is within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour health club and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, cable TV

In addition to TVs with cable channels, the 486 guestrooms offer free WiFi and room service. Other amenities include coffee/tea makers, down comforters, and free local calls.

Comfort Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$70* Per night/room 8 Mar. - 9 Mar.

Comfort Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Buffalo Grand Hotel ratings based on 39 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Buffalo Grand Hotel

Everyone (25) Couples (3) Family (7)
2 out of 5
Not what I expected. Pretty disappointed :(:(:):(:(

Posted by on 1 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Andrew

Thank you for your review and we would like to apologize for the less than satisfactory service you received and hope we can do better to regain your confidence . The hotel Is undergoing major room renovations in 2020 and we hope to serve you better on your next visit to Buffalo.

1 out of 5
Nothing. I should be asking for a refund. My first room was dirty upon arrival, they switched me to a room where the heat didn't work and I stayed there because I was told the rooms on the second floor might not be clean. I stayed there last year around this time and it was very different. This time no elevators, breakfast or restaurant . Will not go back. Very unhappy.

Posted by , from Cincinnati, Oh on 22 Nov. 2020

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Comment from Hotel Management

11 Jan. 2021 by b

Hello and thank you for your feedback. I am sorry you did not enjoy your stay with us. I will forward your feedback to our Housekeeping and Maintenance Departments in order to make necessary improvements.

1 out of 5

Posted by on 14 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by b

Thank you for taking time to rate us.

1 out of 5
This property is absolutely horribly disgusting. Not to mention none of the elevators worked. We literally checked in and then immediately checked out and four people were in front of us in line to do the exact same thing. We want a refund!!

Posted by on 3 Oct. 2020

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Comment from Hotel Management

4 Oct. 2020 by b

Hello we are sorry you did not enjoy your stay. Some of our elevators are on maintenance at this time but we do have an alternate elevator for your convenience. Thank you for your feedback.

1 out of 5
No pool, no restaurant, was never told this when we got the room. The next room somebody was getting beaten, glass breaking. We had to call 911 twice. This is the most disappointing place ever.

Posted by , from erie,pa on 17 Aug. 2020

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Comment from Hotel Management

18 Aug. 2020 by b

Thank you for letting us know of this unfortunate situation. On our website and all of the third party booking sites we do state that we are limited service at this time specifically listing that the Restaurant and Pool are closed due to the Pandemic. I do apologize that it was not reiterated at time of check in. This has been brought to the Front Desk Managers attention. As time moves forward in this Pandemic we hope to get our amenities back in order.

4 out of 5
Ok needs work showers not that great have to find an ice machine that works

Posted by on 9 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Andrew

Thank you for your review ! We are renovating and appreciate your understanding as we continue to complete our room renovations in 2020.

3 out of 5

Posted by on 5 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Andrew

We would like to apologize for the less than satisfactory service you received and hope we can do better to regain your confidence .

1 out of 5
The desk person was an absolute jerk, confrontational when I wanted to know about parking, basically told me to shut up when I questioned him about automatically charging me $15 for parking and then arguing with me because I asked if it was a built in charge. He became aggressive and verbally abusive. He should be fired

Posted by on 3 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Andrew

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are investigating the matter.

3 out of 5

Posted by on 17 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Andrew

Thank you so much for joining us and we appreciate your business!

5 out of 5
It is under remodel and you can see why. The staff AMAZING and friendly. Very prompt to resolve the issue in the first room were in. We will stay here again but be better prepared to pay for parking and breakfast. The bar/restaurant was good but could have a bigger menu.

Posted by on 6 Dec. 2019

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Comment from Hotel Management

8 Dec. 2019 by Andrew

Thank you for your review and your observations . We appreciate you letting us know so we can try and make things better.

About the Buffalo Grand Hotel

Location 120 Church St, Buffalo, NY 14202

Property Features

Buffalo Grand Hotel offers its guests an indoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 72000 square feet (6689 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and concierge services are also featured at the business-friendly Buffalo Grand Hotel. For a fee, parking is available. This 3-star Buffalo hotel is smoke free.

  • 486 guestrooms or units
  • 9 levels
  • 72000 sq ft of conference space
  • 6689 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (18.1 km / 11.2 mi)
  • Train station: Buffalo-Exchange Street Station (0.9 km / 0.6 mi)
  • Metro station: Church Station (0.5 km / 0.3 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Buffalo Grand Hotel offers 486 accommodations with safes and coffee/tea makers. Beds feature down comforters. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Buffalo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining
  • Television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Harbo Bistro and Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Coffee Shop - Onsite coffee shop. Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 10:00 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Buffalo Grand Hotel

Policies

This property has a strict pool policy. Two or more adults, 18 years of age or older, must be present at the pool when the bathing facility is in use, with at least one adult on the pool deck.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 13.95 per person (approximately)
  • Self parking fee: USD 15 per night (in/out privileges)
  • Crib (infant bed) fee: USD 10.0 per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Adam's Mark
  • Buffalo Grand Hotel Hotel
  • Adam's Mark Hotel
  • Adam's Mark Hotel Buffalo
  • Adam`s Mark Buffalo Hotel Buffalo
  • Adams Mark Buffalo
  • Adamsmark Buffalo
  • Buffalo Adams Mark
  • Buffalo Adamsmark
  • Adam's Mark Buffalo Hotel
  • Buffalo Grand Hotel Buffalo
  • Buffalo Grand Hotel Hotel Buffalo

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.