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Buffalo Grand Hotel

3-star property
120 Church St, Buffalo, NY 1-855-887-0424
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3.3 out of 5
See all 103 Travelocity Reviews

"Adams Mark has great location downtown, very good staff, good facility. The Beef on Weck is great at the restaurant. Best, we needed a room after ch ... " More

By a verified traveller on Sun 26 Nov 2017

Points Of Interest

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Hotel Description

3-star hotel near Coca-Cola Field

City center stay

Within a 10-minute walk of this Downtown Buffalo hotel, you'll find Coca-Cola Field and Canalside. Buffalo and Erie County Naval and Military Park and Buffalo Niagara Convention Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, conference center, and conference space. Enjoy the 24-hour health club and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, cable TV

In addition to TVs with cable channels, the 486 guestrooms offer free WiFi and room service. Coffee/tea makers, down comforters, and free newspapers are also available.

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$95* Per night/room 22 Dec. - 23 Dec.

Executive Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Buffalo Grand Hotel ratings based on 103 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Buffalo Grand Hotel

Everyone (40) Couples (2) Business (1) Family (3)
3 out of 5

Posted by on 24 Mar. 2019

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4 out of 5

Posted by on 4 Mar. 2019

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5 out of 5
It is under remodel and you can see why. The staff AMAZING and friendly. Very prompt to resolve the issue in the first room were in. We will stay here again but be better prepared to pay for parking and breakfast. The bar/restaurant was good but could have a bigger menu.

Posted by on 6 Dec. 2019

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Comment from Hotel Management

8 Dec. 2019 by Andrew

Thank you for your review and your observations . We appreciate you letting us know so we can try and make things better.

4 out of 5

Posted by on 17 Nov. 2019

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Comment from Hotel Management

18 Nov. 2019 by Andrew

Thank you for your positive review! We hope you enjoyed your stay and that you may visit us again soon!

4 out of 5
Nice property. Was being renovated. But not bad. Needs some improvement.

Posted by on 8 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Andrew

Thank you so much for joining us and we appreciate your business!

3 out of 5
At first look it is beautiful.... the fountain and appearance are nice. Ample parking.... but the garage appears to be falling apart. Once inside, the check in was easy, very nice desk staff. First impression of the room was how lumpy the beds looked (they were adequately comfortable though). Our bathroom door wouldn’t close all the way and was very loud upon opening (because it was stuck). Stains on chair and carpet. Overall, fine for a night if you get a discounted price. Easy, 15 minute walk to Key Bank Center.

Posted by on 5 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Andrew

Thank you very much for your feedback. We listen to all our guests and will follow up on all the issues you have raised. Thank you again for your assistance in this matter.

5 out of 5
Very nice property, does need an update- which I noticed signs saying was coming.

Posted by on 23 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Robert

Thank you very much for your review. We are undergoing major room renovations in 2019-2020. Glad you enjoyed your stay!

5 out of 5
My room was great, was there for legion convention and other friends not so good. Air conditioners not working in some conference rooms. But I was happy with room and parking. Staff helpful.

Posted by on 20 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Robert

Thank you very much for your message. It was a challenging week with continued room and hotel renovations being carried out. We really appreciate your visit and your conference!

4 out of 5

Posted by on 14 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by Robert

Thank you for your review and we hope we can serve you again on your next trip to Buffalo.

2 out of 5
Front desk personnel were clueless about their job, customer service or knowledge in general. No coffee in rooms or lobby, bathrooms small and not properly equipped. Building just aged and poor service in general.

Posted by on 28 Jun. 2019

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Comment from Hotel Management

26 Jul. 2019 by Robert

Thank you for taking the time to write . Your experience is unacceptable. The hotel was recently purchased and major hotel and room renovations are underway during 2019-2020. We hope to offer a better all around experience including staffing changes in the future!

About the Buffalo Grand Hotel

Location 120 Church St, Buffalo, NY 14202

Property Features

Buffalo Grand Hotel offers its guests an indoor pool, a 24-hour health club, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 72000 square feet (6689 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and concierge services are also featured at the business-friendly Buffalo Grand Hotel. Parking is available for a fee. This 3-star Buffalo hotel is smoke free.

  • 486 guestrooms or units
  • 9 levels
  • 72000 sq ft of conference space
  • 6689 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (18.1 km / 11.2 mi)
  • Train station: Buffalo-Exchange Street Station (0.9 km / 0.6 mi)
  • Metro station: Church Station (0.5 km / 0.3 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Buffalo Grand Hotel offers 486 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature down comforters. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining
  • Television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs available
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Harbo Bistro and Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Coffee Shop - Onsite coffee shop. Open daily.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cribs (infant beds) are available.

Pets

  • No pets allowed

Policies

This property has a strict pool policy. Two or more adults, 18 years of age or older, must be present at the pool when the bathing facility is in use, with at least one adult on the pool deck. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 13.95 per person (approximately)
  • Self parking fee: USD 15 per night (in/out privileges)
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Adam's Mark
  • Buffalo Grand Hotel Hotel
  • Adam's Mark Hotel
  • Adam's Mark Hotel Buffalo
  • Adam`s Mark Buffalo Hotel Buffalo
  • Adams Mark Buffalo
  • Adamsmark Buffalo
  • Buffalo Adams Mark
  • Buffalo Adamsmark
  • Adam's Mark Buffalo Hotel
  • Buffalo Grand Hotel Buffalo
  • Buffalo Grand Hotel Hotel Buffalo

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Buffalo-Hotels-Buffalo-Grand-Hotel.h21284-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.