"Ok needs work showers not that great have to find an ice machine that works " More
City center stay
Within a 10-minute walk of this Downtown Buffalo hotel, you'll find Buffalo Niagara Convention Center and Sahlen Field. Also, Canalside is within half a mile (1 km) and KeyBank Center is within 2 miles (3 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour health club and conveniences like a 24-hour front desk and laundry facilities.
Free WiFi, cable TV
In addition to TVs with cable channels, the 486 guestrooms offer free WiFi and room service. Other amenities include coffee/tea makers, down comforters, and free local calls.
5 Jan. 2020 by Andrew
Thank you for your review and we would like to apologize for the less than satisfactory service you received and hope we can do better to regain your confidence . The hotel Is undergoing major room renovations in 2020 and we hope to serve you better on your next visit to Buffalo.
11 Jan. 2021 by b
Hello and thank you for your feedback. I am sorry you did not enjoy your stay with us. I will forward your feedback to our Housekeeping and Maintenance Departments in order to make necessary improvements.
19 Oct. 2020 by b
Thank you for taking time to rate us.
4 Oct. 2020 by b
Hello we are sorry you did not enjoy your stay. Some of our elevators are on maintenance at this time but we do have an alternate elevator for your convenience. Thank you for your feedback.
18 Aug. 2020 by b
Thank you for letting us know of this unfortunate situation. On our website and all of the third party booking sites we do state that we are limited service at this time specifically listing that the Restaurant and Pool are closed due to the Pandemic. I do apologize that it was not reiterated at time of check in. This has been brought to the Front Desk Managers attention. As time moves forward in this Pandemic we hope to get our amenities back in order.
9 Jan. 2020 by Andrew
Thank you for your review ! We are renovating and appreciate your understanding as we continue to complete our room renovations in 2020.
5 Jan. 2020 by Andrew
We would like to apologize for the less than satisfactory service you received and hope we can do better to regain your confidence .
5 Jan. 2020 by Andrew
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are investigating the matter.
17 Dec. 2019 by Andrew
Thank you so much for joining us and we appreciate your business!
8 Dec. 2019 by Andrew
Thank you for your review and your observations . We appreciate you letting us know so we can try and make things better.
Buffalo Grand Hotel offers its guests an indoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 72000 square feet (6689 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and concierge services are also featured at the business-friendly Buffalo Grand Hotel. For a fee, parking is available. This 3-star Buffalo hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , RV, bus, truck parking (surcharge)
Buffalo Grand Hotel offers 486 accommodations with safes and coffee/tea makers. Beds feature down comforters. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Buffalo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy buffet breakfast daily.
Harbo Bistro and Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Coffee Shop - Onsite coffee shop. Open daily.
Room service is available.
Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property has a strict pool policy. Two or more adults, 18 years of age or older, must be present at the pool when the bathing facility is in use, with at least one adult on the pool deck.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.