There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily.
There's an onsite business center. Tour/ticket assistance, barbecue grills, and a garden are also featured at the business-friendly Casa Hacienda Villa Mercedes. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.
Smoking is allowed in designated areas at this Caicay hotel.