2/10 Terrible
Wael, leonberg
Travelled with family and small children
Dec 30, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
A room with broken bed. Then changed to a new room at 17:00
No towels, bathroom with broken sink water and no warm water.
Breakfast so awful , was obliged to take my family and find where to take Breakfast outside of the hotel.
I booked the hotel because i thought i could go to the Pyramid gate by feet. But this gate is closed. So need to take a taxi to drive arround 30min if not big traffic. So please expedia update Information about this hotel location. And regarding the price of this hotel, it s soo exaggerated, i paied 109 eur for a night and some friends were in so much cheaper hotels for just 30 eur , which was cleaner and better Breakfast ,location and service
I would give this hotel max 2 stars and the name Regency is a scam, i was in many Regency hotels which were minimum 4 stars and 5 stars . I have doubt that this hotel is part of Regency hotels.
I tried to contact expedia Agent , since the virtual agent was not easy to complain through. But was not able to reach you.
I am very disappointed Expedia, it is very bad experience that you putted me and my family
I am really thinking about changing to other travel agency/ App
After all years with you , it is really sad
I am waiting for you feedback and reaction
Best Regards
Wael
Wael
Stayed 1 night in Dec 2025