4/10 Poor
Brandon
Travelled with family and small children
Mar 2, 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not enjoy our two night stay here. The staff were not overly helpful, the elevator was broken and we were a hockey team with lots of gear a such that we had to pack up to the fourth floor. They would not deal with our noise complaints (teens playing volleyball in the hallways while we were trying to out our young kids to bed), did not come clean up vomit in the hallway carpet, but offered us towels to clean it up and told us to have a nice night. The cleaning staff left two towels for four people and did not seem to tidy up the room as well as we have experienced at other hotels (bed duvet just thrown overtop, not remade, not vacuumed, no new facecloths or fresh towels, kitchenette table not wiped) The continental breakfast was not open until 630 and we had a game to get to, would not open early for us, even just for cold cereal for our players to eat before their game. They also set out one tray of each food item and did not replenish it. We also asked to use the breakfast area for our team pizza supper, but the front staff told us they did not have permission to grant access to that, and refused to call the manager, stating the manager would be back in on Monday, and all the board rooms were booked up. The rooms need upgrades, and the pool area was quite small. Will not be heading back next time we are heading to Calgary
Brandon
Stayed 2 nights in Feb 2026