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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
4.5-star beachfront property near Iberostar Cancun Golf Course

Choose dates to view prices

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Creator video - submitted by Livin Mivida Travels
Table tennis
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, down comforters, free minibar, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Parking included

Explore the area

View in a map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪6 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • Ocean view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Ocean View (Diamond)

Premium bedding, down comforters, free minibar, in-room safe

Room, 1 King Bed, Ocean View (Diamond)

8.8 out of 10
Excellent
(20 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (Rock)

Premium bedding, down comforters, free minibar, in-room safe

Suite, 1 Bedroom (Rock)

  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Rock Royalty Ocean View King

Rock Royalty Ocean View King

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

8.2 out of 10
Very good
(20 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Lagoon view king

Deluxe Room, 1 King Bed, Lagoon View

Deluxe Lagoon view king

8.4 out of 10
Very good
(31 reviews)
  • Lagoon view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

8.6 out of 10
Excellent
(36 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Lagoon view double

Deluxe Double Room, Lagoon View

Deluxe Lagoon view double

8.2 out of 10
Very good
(21 reviews)
  • Lagoon view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(22 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • Ocean view
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 80 sq m
  • Sleeps 6
  • 4 Double Beds
  • Free WiFi

View all photos for Classic Room, Accessible, Lagoon View

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, Accessible, Lagoon View

  • Lagoon view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • Lagoon view
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 79 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • Ocean view
  • 79 sq m
  • Sleeps 6
  • 4 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room, Lagoon View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Lagoon View (Classic)

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • Lagoon view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room (Classic)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed (Classic)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the area

Cancun

On the beach.With a stay at this Zona Hotelera property, you'll be within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Iberostar Cancun Golf Course. La Isla Shopping Mall and Delfines Beach are also within 3 miles (5 km).

What's nearby

  • Ballenas Beach - 6 min walk - 0.6 km
  • Aquaworld - 11 min walk - 1.0 km
  • Oasis Arena - 3 min drive - 1.8 km
  • Hotel Zone Beaches - 4 min drive - 1.8 km
  • Iberostar Cancun Golf Course - 5 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Nebbiolo - ‬5 min walk
  • ‪Zango - ‬7 min walk
  • ‪St. Trop - ‬6 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk
  • Cafetto

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star beachfront property near Iberostar Cancun Golf Course
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. This Cancun property provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

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  • Hot tub
  • Breakfast included
  • All-inclusive
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CA $419 total
includes taxes & fees
Jun 1 - Jun 2
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Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from August 3 2026 to December 15 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel

All Inclusive Hard Rock Hotel Cancun

Cancun Hard Rock Hotel

Hard Rock All Inclusive

Hard Rock Hotel All Inclusive

Hard Rock Hotel All Inclusive Cancun

Hard Rock Hotel Cancun

Hard Rock Hotel Cancun All Inclusive

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Hard Rock Cancun Inclusive in

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Hard Rock Hotel Cancun - All Inclusive Cancun

Hard Rock Hotel All Inclusive

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Hard Rock All Inclusive

Hotel Hard Rock Hotel Cancun - All Inclusive Cancun

Hotel Hard Rock Hotel Cancun - All Inclusive

Hard Rock Cancun All Inclusive

Frequently asked questions

How close is Hard Rock Hotel Cancun - All Inclusive to the airport?

Hard Rock Hotel Cancun - All Inclusive is 11 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of May 31, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Jun 1, 2026 start from CA $497, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hard Rock Hotel Cancun - All Inclusive have an airport shuttle?

Hard Rock Hotel Cancun - All Inclusive offers an airport shuttle 24 hours a day, on request, for a charge of USD 34 per person, roundtrip.

How close is Hard Rock Hotel Cancun - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hard Rock Hotel Cancun - All Inclusive offer free breakfast?

Hard Rock Hotel Cancun - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Hard Rock Hotel Cancun - All Inclusive ?

No, there is no casino at this property, but PlayCity Casino (22-min drive) and Royal Yak Casino and Sports Book (23-min drive) are nearby.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive ?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hard Rock Hotel Cancun - All Inclusive ?

This property offers free self parking.

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Hard Rock Hotel Cancun - All Inclusive features an outdoor pool and a children's pool.

Does Hard Rock Hotel Cancun - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like pizza, a poolside location, and pool views.

Does Hard Rock Hotel Cancun - All Inclusive have a spa?

Pamper yourself with a day at The Rock Spa, where you can enjoy body treatments, facials, and body wraps.

How close is Hard Rock Hotel Cancun - All Inclusive to downtown Cancun?

Hard Rock Hotel Cancun - All Inclusive is 0.7 mi away from Avenida Kukulkan.

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 880 out of 1657 reviews
Rating 8 - Good. 294 out of 1657 reviews
Rating 6 - Okay. 216 out of 1657 reviews
Rating 4 - Poor. 113 out of 1657 reviews
Rating 2 - Terrible. 154 out of 1657 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Bryant

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was satisfactory, and the cleaning staff was efficient. However, nightly dinner reservations required the use of an app that proved unreliable. During our honeymoon, some staff members went above and beyond to assist us. However the concierge, who failed to properly schedule our romantic dinner at Toro. This oversight led to a discussion between the hostess and ourselves. Concierge and the excursions staff were not aligned, and they attempted to charge us for a honeymoon package, which was clearly listed as complimentary on the official Hard Rock website. The individual informed me that the website was incorrect and that I was obligated to pay. However, the website was clearly accurate as it was the official website for Hard Rock Cancun. In conclusion, staying at the hotel was more trouble than it was worth. We will be staying elsewhere the next time we are in Cancun.
Stayed 3 nights in Feb 2026

2/10 Terrible

Arturo

Stayed 4 nights in Feb 2026

10/10 Excellent

Randy

Stayed 5 nights in Feb 2026

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities
Staff were extremely helpful and warm and welcoming room was clean and very well taken care of food was delicious and atmosphere was very enjoyable would recommend this hotel
Stayed 2 nights in Feb 2026

10/10 Excellent

Matthew

Stayed 2 nights in Feb 2026

6/10 Okay

Benny

Travelled with partner
The room wasn’t great, the hottub with jets was dirty and black mold came out when turning the tub on, don’t book just for the private hot tub in room
Stayed 4 nights in Feb 2026

8/10 Good

Marlena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and views!
Stayed 4 nights in Feb 2026

10/10 Excellent

Nestor

Stayed 5 nights in Feb 2026

6/10 Okay

JUAN

Travelled with partner
Liked: Cleanliness
Check in staff. Did not explained the perks or received as described in our reservation. Was approached by a staff member after initial check in review and told us was going to send some treats on Friday before check out and never came through. Drinks were not up to par comparing to other hotels or Hard Rock Los Cabo’s. Building needs major upgrading. Other staff in restaurants and pool go above and beyond.
Stayed 4 nights in Feb 2026

10/10 Excellent

Arthur

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I recently had the pleasure of staying at this resort, and it exceeded every expectation from start to finish. From the warm welcome at check-in to the attentive service throughout our stay, the staff truly made us feel valued and cared for. The property is beautifully maintained with stunning views and thoughtfully designed spaces that blend luxury and comfort perfectly. Our room was spotless, spacious, and elegantly decorated, with a very comfortable bed and excellent amenities. The dining options were outstanding, offering fresh, flavorful dishes and a great variety at every meal. We also enjoyed the range of activities available, from relaxing by the pool to taking advantage of the resort’s other amenities, all while still being able to find peaceful spots to unwind. Overall, it was a memorable and relaxing getaway, and I would highly recommend this resort to anyone looking for an exceptional experience.
Stayed 4 nights in Feb 2026

2/10 Terrible

Claudia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Desde que llegamos al hotel nos estuvieron hostigando con sus membresias falsas y constantemente me llamaban para que les comprara ofertas con paquetes de vacaciones y endeudarme con membresias de hasta $100,000 Mil dolares y es lo mas estupido que he escuchado. Todos ellos no me dejaban en paz con su constante insistencia de venta de paquertes de vacaciones... fue muy molesto y disgustante !!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Bidyut, Danville

Stayed 4 nights in Feb 2026

10/10 Excellent

Carlos Andres

Stayed 5 nights in Jan 2026

8/10 Good

Norris

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly, the room was decent and the food for the most part was good. I had two main issues. First there were 2 elevators in our area of the hotel and 1 was out of order the entire week we were there. The second was the first day at this all inclusive resort right after we arrived and waited for checkin they have someone try to get you to buy a package to leave the resort. I just paid $5,000+ to get here and enjoy a week on the property, why would I want to leave and go to another area, pay a separate fee and have to deal with the safety risks associated with leaving the property? It made zero sense, it felt like a timeshare offer or something, it came off as low class and made this a 4 star instead of a 5 star review.
Stayed 5 nights in Feb 2026

8/10 Good

Chu

Liked: Cleanliness
We had a good time
Stayed 4 nights in Feb 2026

4/10 Poor

Maura

Travelled with family and small children
Disliked: Property conditions & facilities
Rooms are outdated, damp and bad odor from plumbing. Beds are uncomfortable and poor quality linens. Definitely does not live up to usual Hard Rock brand. Food was good as was entertainment. Pools weren’t as clean as should be. Service was good.
Stayed 2 nights in Feb 2026

8/10 Good

Leslie, Aurora

Stayed 1 night in Feb 2026

10/10 Excellent

Sabrina, Wintom

Liked: Cleanliness, amenities, property conditions & facilities
I absolutely love this place and the staff was great! Food was wonderful
Stayed 1 night in Feb 2026

2/10 Terrible

Juan, Palisades Park

Stayed 1 night in Feb 2026

10/10 Excellent

Edwin

Stayed 3 nights in Jan 2026

4/10 Poor

Leticia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Food options are lacking, and I’ve noticed other guests complaining to staff even during their dining experiences. During my extended stay, our room was only cleaned once. Additionally, there’s a need for more staff. One cook was yelled at during lunch because she had a line but was the only one serving and cooking the food. This was extremely unprofessional. Customer service informed us that they’d be closing for a six-month remodel. It seemed like they didn’t care about the complaints or good service since they’ll be closing soon.
Stayed 4 nights in Feb 2026

10/10 Excellent

Priscila

Liked: Cleanliness, staff & service, amenities
La comida muy rica, la atención del personal fueron super atentos siempre
Stayed 3 nights in Feb 2026

10/10 Excellent

Annie

Stayed 3 nights in Feb 2026

6/10 Okay

jose fernando, TIJUANA

The hotel is old ,in the rooms and the
Stayed 4 nights in Feb 2026

10/10 Excellent

Valerie Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Room and resort was spotless. All employees were courteous, helpful and friendly. The pool/ towel boys are always the very best. Even though we are not hall of fame or members they treat us like we are. Thanks so much to Tacho, Willy, Tony, Angel, and Edwin. Jesus ( the smaller guy) was our server by the pool and he was great!
Stayed 5 nights in Feb 2026