2/10 Terrible
Nelson
Travelled with family
Feb 17, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel y Museo Casa Turquesa
I stayed here for one night and unfortunately cannot recommend this hotel.
While the location is nice and the price is reasonable, the property itself is highly outdated and shows signs of wear, especially in many exterior areas. More concerning, however, were serious safety and security issues.
Check-in around 5:00 PM was quick and easy. After dinner, my wife, my son, and I went to sleep. At approximately 1:30 AM, my cellphone rang from an unfamiliar Mexican number. The caller claimed to be hotel security working with the police. They said they had knocked on my door earlier, which never happened. They then stated they were searching for a stolen car connected to drugs.
The call quickly became aggressive, and the person eventually claimed to be part of a cartel. This felt like an attempted extortion or identity scam. We immediately hung up, blocked the number, and called 911.
I am not accusing the hotel of being involved, but I find it very concerning that your phone number is the first thing requested at check-in, and this incident occurred the same night we stayed there.
What was most disappointing is that the hotel offered no apology, explanation, or compensation after we reported the incident. There was no sense of concern for our safety or well-being.
Needless to say, we won't stay again.
Nelson
Stayed 1 night in Feb 2026
