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Crowne Plaza Chester by IHG

4.0 star property
4-star spa hotel near Chester Cathedral

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Photo gallery for Crowne Plaza Chester by IHG

Lobby
Interior
Indoor pool, open 7:30 AM to 8:00 PM, sun loungers
Breakfast, lunch, dinner served; British cuisine
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Trinity Street, Chester, England, CH1 2BD
  • Place, Chester Racecourse
    ‪4 min walk‬
  • Place, Chester City Walls
    ‪4 min walk‬
  • Place, Chester Cathedral
    ‪4 min walk‬
  • Airport, Manchester (MAN)
    ‪47 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Accessible, Club Lounge Access (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Accessible, Club Lounge Access (Super King)

9.0 out of 10
Wonderful
(16 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed (Super King)

8.2 out of 10
Very good
(25 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(33 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(26 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

8.8 out of 10
Excellent
(10 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom (Super King)

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed, Accessible, Club Lounge Access

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 Queen Bed, Accessible, Club Lounge Access

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed (Super King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed (Super King)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds

Premium Room, Multiple Beds

  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(24 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

About the area

Chester

City center stay.Your stay at this Chester hotel places you within a 10-minute walk of Chester Cathedral and Grosvenor Museum. Chester Racecourse and Roman Amphitheatre are also within half a mile (1 km).

What's nearby

  • The Rows of Chester - 2 min walk - 0.2 km
  • Chester Town Hall - 3 min walk - 0.3 km
  • Chester Racecourse - 4 min walk - 0.4 km
  • Chester City Walls - 4 min walk - 0.4 km
  • Chester Cathedral - 4 min walk - 0.4 km

Getting around

  • Chester Station - 17 min walk
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪Sandwich'd - ‬1 min walk
  • ‪The Coach House - ‬2 min walk
  • ‪Beer Heroes - ‬3 min walk
  • ‪Pret a Manger - ‬4 min walk
  • ‪Cheezy Bandits - ‬2 min walk

About this property

Crowne Plaza Chester by IHG

4-star spa hotel near Chester Cathedral
Crowne Plaza Chester by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 10269 square feet (954 square meters) and includes a conference center. A hot tub, a sauna, and multilingual staff are also featured at the business-friendly Crowne Plaza Chester by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Chester hotel is smoke free.

  • 1 building
  • 160 guestrooms or units
  • 7 levels
  • 10269 sq ft of conference space
  • 954 sq m of conference space
  • Built in 1989
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Chester by IHG offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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Exterior
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4.4 out of 5, Excellent, 2,116 reviews
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Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 17 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 16.95 for adults and GBP 9.95 for children
  • Self parking fee: GBP 17 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 7:30 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester
Crowne Plaza Chester by IHG Hotel
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester by IHG Chester
Crowne Plaza Chester by IHG Hotel Chester

Crowne Plaza Chester by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1007 reviews
Rating 8 - Good. 294 out of 1007 reviews
Rating 6 - Okay. 78 out of 1007 reviews
Rating 4 - Poor. 34 out of 1007 reviews
Rating 2 - Terrible. 20 out of 1007 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Debra

Stayed 1 night in Dec 2025

2/10 Terrible

romina

Disliked: Cleanliness, property conditions & facilities
Every thing was horrible. Your staffs at 8 of morning without permission they come to room for cleaning me and my partner were sleep. Then the window was broken we frozen and tower was dirty we told the receptionist they told me we will send you email even they didn’t send me email I really angry right now I don’t know what I have to do I’m tired to call and no one pay attention it
Stayed 1 night in Dec 2025

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff were excellent, the room was spotless, spacious and warm with good size comfortable beds. We will definitely stay there again.
Stayed 1 night in Dec 2025

10/10 Excellent

Lindsey

Stayed 2 nights in Nov 2025

8/10 Good

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

kim

Liked: Cleanliness, staff & service, amenities
Good position with great staff
Stayed 1 night in Nov 2025

8/10 Good

Dorothea

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room spotless staff very friendly and courteous, I was disappointed that there was work being carried on along the corridor to our room.
Stayed 3 nights in Nov 2025

8/10 Good

Rachel

Stayed 1 night in Nov 2025

6/10 Okay

Ian

Liked: Room comfort
Been before, but this was not as good, staff were helpful as expected, however the room we were given was not acceptable, the toilet had been used and was blocked. We were given a replacement. My overall opinion is the room was looking a bit tired and in need of an upgrade , the bathroom was not as good ,the shower head was poor water flow and not as clean as i would have liked. There was not enough tea and coffee and milk. The tv remote batteries were flat. The windows need secondary glazing as traffic noise was bad, We use IGH hotels a few times in different city's and think the crowne plaza chester is a good hotel, but needs some attention to details for customer satisfaction. We will probably try elsewhere in chester next time
Stayed 1 night in Nov 2025

8/10 Good

Alison

Travelled with family
Liked: Property conditions & facilities
Club lounge from 6pm-8pm. Staff were lovely
Stayed 1 night in Nov 2025

8/10 Good

Shirley

Stayed 2 nights in Nov 2025

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 3 nights in Nov 2025

10/10 Excellent

Lucy

Stayed 1 night in Nov 2025

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Cameron

Good
Stayed 1 night in Nov 2025

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and staff wer very helpful and professional
Stayed 1 night in Nov 2025

6/10 Okay

Lee-Roy

Liked: Cleanliness, staff & service, amenities
No heating in the room, the provided a small oil filled heater, but disappointed that the heating was not working.
Stayed 1 night in Nov 2025

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
the bar area and restaurant areas are good, but the hotel is let down by the bedrooms. Ours, this time, was terrible. sofa bed not made up, stains on walls, rust stain in bath, shower barely flowing. Air con non-existent and room was hot with no windows to open
Stayed 1 night in Nov 2025

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would have given 5 stars but were not given access to club room despite being included until enquired on second day. Complimentary drink didn’t quite make up for that. On gaining access to the club room it was unfortunately rather disappointing. Notwithstanding staff were on the whole very helpful and accommodating. Excellent food and service. Would definitely stay again due to convenient location but would not bother with premium club room.
Stayed 2 nights in Nov 2025

6/10 Okay

Craig

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible Check in experience had to wait for a long time only to be told our Room wasn't ready yet which is a suprise to me as House keeping Knocked my room door 🚪 before 10am on my Departure day to see if I was ready for leaving my room yet . The Bar staff were nice Friendly and knowledgeable of the local area. Car parking at £17 per night is expensive i thought and considering I got blocked in by another Car when I was leaving I thought the car park was poor and very Tight. My Room was Wondering Clean fresh and modern very happy with that but overall Disappointed with our Short Stay at the Hotel and Will try somewhere different next month.
Stayed 1 night in Nov 2025

8/10 Good

Simon

Stayed 2 nights in Oct 2025

8/10 Good

Jarrod

Stayed 3 nights in Oct 2025

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Fabulous spa, lovely quiet room
Stayed 2 nights in Oct 2025

10/10 Excellent

phillip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were lovely throughout. No problems at all with the Hotel and it is really, really convenient for seeing Chester - our first time of visiting and we really enjoyed it. Used the train to get there and Uber to get around and it was all so easy. Would certainly like to go to Chester again and would definitely use the same hotel. PS Go to Chez Jules for a nice evening out.
Stayed 2 nights in Oct 2025

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025