4/10 Poor
Brittany
Travelled with family
Jan 2, 2026
Liked: Staff & service, amenities
I was very impressed when we first got the hotel. Check-in was friendly and resourceful and the overall layout was impressive. We decided to stay at the renaissance hotel to surprise our daughter after previous weekend plans fell through for New Year’s Eve. When we got to the room, the suite looked comfortable, sufficient, and more than accommodating for what we needed. I also loved the fact that they had a sauna in the woman’s bathroom. My favorite part was the morning brunch, an overall satisfying and enjoyable meal.
However, there were a few things I was somewhat disappointed by. Our room was equipped with only one small blanket for the plastic pull out couch (I usually thought it includes a sheet, cover, and at least a pillow), we had several noise issues with our neighbors (some who decided to start shouting in the hallway at 2am.) we called the front desk around 11pm, then again at 1am, but the noise would get quiet and then continue to get increasingly louder. In the swimming pool we found several small questionable white and black particles in the water. And finally there was a marijuana stench that emanated from one of that rooms that was so overwhelming it made our clothes stink of it the next day. I’m all for having a good time, but not like this.
Brittany
Stayed 1 night in Dec 2025