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Cozumel Hotel & Resort - All Inclusive

3.5 star property
3.5-star beachfront hotel near Cozumel Museum

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Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun loungers, beach umbrellas, beach towels
Lobby
Deep-tissue massages, beach massages
On the beach, sun loungers, beach umbrellas, beach towels
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.8 out of 10
Good
(239 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(12 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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  • Pool
  • Spa
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CA $292 total
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About the area

Cozumel

On the beach.With a stay at this Colonos Cuzamil hotel, you'll be within 2 miles (3 km) of Cozumel Museum and 6 miles (10 km) of Chankanaab National Park. Chankanaab Beach Adventure Park is within 6 miles (10 km) and Paradise Beach is within 9 miles (15 km).

What's nearby

  • Dolphinaris - 5 min walk - 0.5 km
  • Stingray Beach - 11 min walk - 1.0 km
  • Plaza Punta Langosta - 16 min walk - 1.4 km
  • Cozumel Maritime Terminal - 3 min drive - 2.5 km
  • Cozumel Museum - 3 min drive - 2.5 km

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Chilangos - ‬11 min walk
  • ‪Monkey Bar - ‬1 min walk
  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪El Xec - ‬9 min walk
  • ‪Palapas Bar - ‬6 min walk

About this property

Cozumel Hotel & Resort - All Inclusive

3.5-star beachfront hotel near Cozumel Museum
Cozumel Hotel & Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Cozumel Hotel & Resort - All Inclusive like an outdoor pool, a children's pool, and a fitness center.

A free manager's reception is offered daily. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Self parking is free.

This 3.5-star Cozumel hotel is smoke free.

  • 179 guestrooms or units
  • 2 dining venues
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

Similar properties

Exterior
Allegro Cozumel All Inclusive
Cozumel
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 1,101 reviews
The price is CA $209
CA $259 total
includes taxes & fees
May 8 - May 9
Allegro Cozumel All Inclusive

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 40-inch LED TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Frequently asked questions

How close is Cozumel Hotel & Resort - All Inclusive to the airport?

Cozumel Hotel & Resort - All Inclusive is 2.9 mi (10-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Cozumel Hotel & Resort - All Inclusive?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Cozumel Hotel & Resort - All Inclusive on Apr 9, 2026 start from CA $238, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Cozumel Hotel & Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Cozumel Hotel & Resort - All Inclusive.

How close is Cozumel Hotel & Resort - All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Cozumel Hotel & Resort - All Inclusive offer free breakfast?

Cozumel Hotel & Resort - All Inclusive does not offer free breakfast.

Is there a casino at Cozumel Hotel & Resort - All Inclusive?

No, there is no casino at this hotel.

What time is check-in at Cozumel Hotel & Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Cozumel Hotel & Resort - All Inclusive?

This hotel offers free self parking.

Does Cozumel Hotel & Resort - All Inclusive have a pool?

Cozumel Hotel & Resort - All Inclusive features an outdoor pool and a children's pool.

Does Cozumel Hotel & Resort - All Inclusive have a restaurant?

Yes, there are 2 restaurants on site.

Does Cozumel Hotel & Resort - All Inclusive have a spa?

This hotel doesn't have a spa, but it does offer deep-tissue massages.

How close is Cozumel Hotel & Resort - All Inclusive to downtown Cozumel?

Cozumel Hotel & Resort - All Inclusive is 1.9 mi away from San Miguel.

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 579 out of 1343 reviews
Rating 8 - Good. 384 out of 1343 reviews
Rating 6 - Okay. 211 out of 1343 reviews
Rating 4 - Poor. 92 out of 1343 reviews
Rating 2 - Terrible. 77 out of 1343 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Joshua

Stayed 5 nights in Jan 2026

10/10 Excellent

Norma

Stayed 5 nights in Jan 2026

8/10 Good

David, MERRILLVILLE

Stayed 6 nights in Jan 2026

6/10 Okay

David, MERRILLVILLE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Add more staff to support the pool. Dinning options were limited. The specialty restaurant which is only open (3) days a week was booked when we checked in. Maybe only take reservations in the morning of the day it’s open. Outside of that, the staff is friendly and the rooms were clean.
Stayed 6 nights in Jan 2026

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Our maid did an awesome job and the staff is very helpful Your pool wait staff are very busy and could use another Needed a chest in the room for clothes storage and the WiFi was too intermittent and weak signal
Stayed 7 nights in Jan 2026

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place is older but nice.
Stayed 5 nights in Jan 2026

8/10 Good

Lisa Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were awesome! Location was perfect! Snorkeling was so easy right from the beach! The only downside was the lack of dining options. Only the buffet was open to us for 10 days. The a la carte dining room was only open one day, but we were never told to make reservations and so didn't even get to experience it on the 1 day.
Stayed 9 nights in Dec 2025

8/10 Good

Sandy, Chicago

Stayed 4 nights in Dec 2025

6/10 Okay

Gerald

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Food was low quality and not tasty! If you have traveled at an all inclusive before you will not be happy. Employees are very slow and like the word No. I tried to do room service and they said at front desk order only?? I went down to order and they said no beer just water. Water never arrived had to go back down. Good pool and great for scuba.
Stayed 4 nights in Jan 2026

10/10 Excellent

Emma Christine

Great food!
Stayed 5 nights in Jan 2026

2/10 Terrible

Naomi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible hotel and service avoid this place Cozumel has much better hotels!
Stayed 4 nights in Dec 2025

2/10 Terrible

Yamirka, Palm spring

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is old, needs a lot of maintenance The food is horrible The entertainment is terrible I went with my family and we was waiting for a Mexican experience. Is nothing Mexican about it in that hotel. I don’t understand how the reviews are so good I just can’t understand or they most be fake We was looking for the switch for the balcony and we couldn’t find it so I called the receptionist and they told me that they had the switch for the balcony’s. In my life I so that in any place. I find that very offensive The standard rooms don’t have the right to have anything on the refrigerator. Is a hotel policy. Another thing that I don’t understand because every all inclusive hotel have everything. I can continue indefinitely counting wrong things at the hotel but I think that is good enough. Very disappointing I want to say that the employees are very nice people very humble and is not they fault is the owner responsibility
Stayed 6 nights in Dec 2025

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
⭐☆☆☆☆ Do Not Stay Here — Worst Resort Experience Ever Calling this place a “resort” is laughable. My stay at Cozumel Hotel & Resort was an absolute disaster from start to finish. Let’s start with the basics: there is NO Wi-Fi in the rooms—yet somehow they thought it was a good idea to put a Roku TV in the room that only works with Wi-Fi. Completely useless. The beds are rock hard, the kind that leave you waking up in crippling pain, and the sheets are so paper-thin they feel like tissue paper. The “hot tub” is actually a cold tub. Not lukewarm—cold. Zero heat. The floors throughout the resort are nasty and dirty, somehow looking grimy even though they appear to have been mopped (badly). Staff? Practically nonexistent. When you do manage to find someone, communication is extremely difficult due to poor English, which makes resolving issues nearly impossible. The food is another nightmare. Limited options, meals repeat daily, no variety, and there’s clearly not enough food to support the number of guests staying here. It’s low quality, uninspired, and disappointing at every meal. Trying to sleep? Forget it. There is LOUD karaoke and music blasting by the pool late into the night, often well past midnight. If you’re hoping for rest, good luck—you won’t get it here. The bathroom situation is unreal. The toilet barely flushes (bring a packable plunger, seriously), and the shower floods the entire bathroom every time you use it. To top it all off, the restaurant and bar hou
Stayed 6 nights in Dec 2025

10/10 Excellent

TETIANA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great vacation!
Stayed 9 nights in Dec 2025

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2025

4/10 Poor

Nathan

Disliked: Amenities
Food was terrible. Front desk repeatedly dropped the ball on dinner reservations. Overall efficiency of this place is sub par.
Stayed 4 nights in Dec 2025

4/10 Poor

Dawn Marie

Disliked: Property conditions & facilities
The pictures looked great on the website but in person it was as not anything like it. The building is old. Pool is beautiful but too cold to go in. We wanted to do activities at the resort but the pool stuff was impossible. Maybe 1-2 people went in the cold pool the whole time we were there. Hot tub was just warm. The beach area is really small. Food was not good. For an all inclusive I thought I’d be eating non stop but it was the opposite. The breakfast buffet only the omelette was good. I think only 1 dinner buffet was decent and the food by the pool was terrible. The staff was super friendly and Daniel at the lobby bar was the best! He made our stay enjoyable. The amenities booking agent was great for getting us into an excursion that originally was sold out and was informative.
Stayed 4 nights in Dec 2025

8/10 Good

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. We enjoyed the beach view from the restaurant. The room provided was directly above the lobby. It was loud all the time. The hotel should have a shuttle offer to town.
Stayed 2 nights in Jan 2026

4/10 Poor

Beatriz

Disliked: Amenities, property conditions & facilities
The room was nothing like in the Expedia pictures. It was not warm and inviting. The bathroom was very old with a very dated bathtub, and fixtures. No towels.
Linens with stains.
Towel with makeup stains.
Coffee cups were cracked.
Walkways in poor condition.
Stayed 5 nights in Dec 2025

10/10 Excellent

KIMBERLYN

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff and the location.
Stayed 3 nights in Dec 2025

10/10 Excellent

Navrooz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at The Cozumel Hotel and Resort and would highly recommend the place for a family vacation. Clean property, friendly staff, plenty of good food, lovely entertainment each evening, snorkeling by the shore, and an excellent poolside party on New Year's Eve. On site free parking made it very convenient for parking our rental car. We enjoyed watching the coatis that roamed the backside of the hotel property and the iguanas that bathed in the sun. Our room was kept clean everyday and the hammock in the room was a great touch. We will definitely be back as our family had the most memorable time.
Stayed 8 nights in Dec 2025

6/10 Okay

Cassie

Travelled with family and small children
Liked: Cleanliness
The rooms were simple & clean. The A/C worked good. Lots of space to hang wet clothes out on the balcony. The beds could really use softer mattresses & make sure you ask for a blanket if you like more than just a sheet. The pool is large (water pretty cold) they do have a hot tub, children are not allowed in it. The kids area is more like a backyard park, where you have to supervise the children the whole time. The staff is very friendly and works very hard. The food was pretty dang good for an all inclusive, we never ate at the reserved restaurants because we had children & wanted to have options. Inernet is only in common areas, not a big deal of us, but some folks it might be. Snorkeling was great, we brought our own masks.
Stayed 5 nights in Dec 2025

8/10 Good

Anesia

Liked: Cleanliness, property conditions & facilities
The staff at the hotel were wonderful. Very helpful, friendly & welcoming. The only complaint was the food included. Half of the time it was cold and tasteless.
Stayed 4 nights in Dec 2025

8/10 Good

Shuai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good snorkeling
Stayed 2 nights in Dec 2025

6/10 Okay

Lawrence

Travelled with partner
Liked: Cleanliness
The lack of dining was the main issue, and menu items not even available, staff overworked and delayed service. Staff in general tried very hard but I think this hotel has great potential, just barely a 3 star in my opinion, could be better managed. Also better understanding of English would be nice. Lots of potential to be better.
Stayed 7 nights in Dec 2025