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Quality Inn West Plano - Dallas

Property class: 2.5
Hotel near Baylor Scott & White The Heart Hospital in Plano

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Photo gallery for Quality Inn West Plano - Dallas

Lobby
Lobby
Free daily full breakfast
Room, 2 Queen Beds, Accessible, Non Smoking
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
5021 W Plano Pkwy, Plano, TX, 75093
  • Place, Baylor Scott & White The Heart Hospital
    ‪5 min walk‬
  • Place, St. Andrew Methodist Church
    ‪2 min drive‬
  • Place, American Airlines Center
    ‪21 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(62 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About the area

Plano

Heart of Plano.A stay at this hotel places you within half a mile (1 km) of Baylor Scott & White The Heart Hospital and 3 miles (5 km) of Shops at Willow Bend. Adventure Landing and Crayola Experience are also within 6 miles (10 km).

What's nearby

  • Baylor Scott & White The Heart Hospital - 5 min walk - 0.5 km
  • St. Andrew Methodist Church - 2 min drive - 3.0 km
  • University of Texas at Dallas - 6 min drive - 6.7 km
  • Galleria Dallas - 9 min drive - 16.3 km
  • American Airlines Center - 21 min drive - 36.2 km

Getting around

  • UT Dallas Station - 7 min drive
  • Dallas Medical-Market Center Station - 21 min drive
  • Love Field Airport (DAL) - 30 min drive

Restaurants

  • ‪Chick-fil-A - ‬20 min walk
  • ‪Jollibee - ‬9 min walk
  • ‪Taco Bell - ‬7 min walk
  • ‪Dutch Bros Coffee - ‬15 min walk
  • ‪Starbucks - ‬11 min walk

About this property

Quality Inn West Plano - Dallas

Hotel near Baylor Scott & White The Heart Hospital in Plano
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A fitness center, a vending machine, and multilingual staff are also featured at Quality Inn West Plano - Dallas. Self parking is free.

This Plano hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
Quality Inn West Plano - Dallas offers 60 accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 35.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Hotel Plano
Comfort Inn Plano
Comfort Inn Near Plano Medical Hotel Plano
Comfort Inn Plano Hotel
Plano Comfort Inn
FairBridge Inn Plano
FairBridge Plano
Quality Inn West Plano Dallas
Quality West Plano Dallas
Comfort Inn Near Plano Medical Center
Quality Inn West Plano Dallas
Quality Inn West Plano - Dallas Hotel
Quality Inn West Plano - Dallas Plano
Quality Inn West Plano - Dallas Hotel Plano

Quality Inn West Plano - Dallas Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 381 out of 834 reviews
Rating 8 - Good. 241 out of 834 reviews
Rating 6 - Okay. 107 out of 834 reviews
Rating 4 - Poor. 50 out of 834 reviews
Rating 2 - Terrible. 55 out of 834 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Manuel

Stayed 1 night in Jan 2026

10/10 Excellent

Manuel

Stayed 1 night in Jan 2026

2/10 Terrible

Bobby

Disliked: Cleanliness, staff & service, amenities
Room was very neglected, room wasn’t provided with proper amenities needed such as clean towels, bed sheets & ceilings. Some staff members were pretty rude during our stay would not recommend coming to this quality inn.
Stayed 2 nights in Jan 2026

10/10 Excellent

Manuel

Stayed 1 night in Dec 2025

10/10 Excellent

Charles

Stayed 3 nights in Jan 2026

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and breakfast setup. Front desk service was very helpful. Peaceful stay
Stayed 6 nights in Dec 2025

8/10 Good

Kiyomi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice.
Stayed 1 night in Dec 2025

8/10 Good

Cassandra

Stayed 1 night in Jan 2026

4/10 Poor

Julie

Liked: Cleanliness, room comfort
Disliked: Staff & service
Won’t stay here again. Breakfast did not look appetizing and was very limited. Bed was decent and room was clean. Sink top was busted and tub needed some repair. The staff was harassing of my husband who was traveling with his service animal. He was requested twice to provide proof of his animals status. If traveling with a service animal, be aware and choose accordingly.
Stayed 1 night in Dec 2025

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel I would definitely visit again.
Stayed 3 nights in Dec 2025

2/10 Terrible

Janet

Stayed 1 night in Dec 2025

10/10 Excellent

John, Chino

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 1 night in Dec 2025

8/10 Good

Gregg

Musty smell in room . Fair breakfast. Comfortable bed
Stayed 3 nights in Dec 2025

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

8/10 Good

Myrna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Manager was friendly and responsive.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kiandra

Stayed 1 night in Dec 2025

10/10 Excellent

Chung

Stayed 1 night in Nov 2025

4/10 Poor

Martha

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms were adequate. The beds were comfortable, and the bathroom is clean. However, the hotel itself looks worn and is in need of refurbishing. The breakfast was lacking, not even serving orange juice.
Stayed 2 nights in Nov 2025

10/10 Excellent

SAUL OVIDIO

Stayed 1 night in Nov 2025

4/10 Poor

James, Farmers Branch

Travelled with family
Disliked: Amenities, property conditions & facilities
The internet is unusable. The staff gives you a tech support line to call as if it's your computer that is the problem when in fact, it's the hotel's problem and they refuse to update their wifi to a usable speed to cover all the rooms. It's totally ridiculous how they deal with the wifi. Heck, I've had far better internet in 3rd world countries. The breakfast is cold and nasty. It's like something that was cooked days before and sat out at room temperature for days on end, totally unedible. The parking lot constantly reeks of marijuana and sometimes inside the hotel as well. I saw somebody letting their dog out in the grassy area next to the hotel when the hotel is supposedly no pets allowed. The insides of the rooms have lots of scrapes on the walls.
Stayed 5 nights in Nov 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room and extremely friendly staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Minh Thuc

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2025

8/10 Good

sienneh

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice stay for the night. rooms were clean. bathroom had an odd smell. but other than that the room was pretty clean.
Stayed 3 nights in Nov 2025

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, amenities
EXCELLENT STAY STAFF WAS GREAT
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Nov 2025