2/10 â Terrible
Kathy
Voyage en famille
18 janv. 2026
Points faibles : PropretĂ©, service et personnel, commoditĂ©s et Ă©tat et installations de lâhĂ©bergement.
Disappointed. I booked somewhat last minute; almost a week before my stay, on Expedia. In the special requests I stated I was handicapped and needed an accessible room with a taller toilet. I also called the hotel directly to inform we had unexpected additional people traveling with us. I asked for a suite to accommodate and was told they didn't have any suites, but would give us a spacious room so we could fit a cot or air mattress in.
First room we were given was way too small for our needs and smelled like a dispensary. The sink in the second room they tried to give us was leaking and was very dirty. Neither room was accessible either. When I went back to the desk I was told they didn't have any accessible rooms and that the best they could do was upgrade us to a King suite with a hot tub for an additional $80. I said so we are paying extra for your mistake and not informing us ahead of time you don't have handicapped accessible rooms or toilet. Due to the fact it was already midnight and we had travelled 3 hours, we were tired and took what they had. They ended up putting us in a jacuzzi suite. There were holes and food smeared on the walls, pop sprayed up the wall and ceiling. We even killed 4 cockroaches!!!
The images do not match the property. It is not updated or well maintained. Floor was cracked up. , burn marks all over hot tub. Middle of bed sank in. If we weren't on a strict budget we would have left. This hotel needs to be torn down and rebuilt.
Kathy
Séjour de 2 nuits en janvier 2026
