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"Hair dryer in the room didn’t work and actually was smoking. When I reported it, the person at the desk said “oh, that’s ok” as if I was the one who ... " More

By a verified traveller on Sun 26 Jan 2020

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Hotel Description

Family-friendly 3-star hotel near Brandywine Picnic Park

In West Chester

You'll find West Chester University of Pennsylvania and Tee It Up Golf Center within 2 miles (3 km) of this hotel. Also, Chester County Historical Society is within 3 miles (5 km) and Brandywine Picnic Park is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Families will appreciate the onsite laundry facilities and in-room childcare. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 141 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Microwaves, room service, and premium bedding are also available.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$83* Per night/room 20 Aug. - 21 Aug.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn & Suites Conference Center ratings based on 13 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn & Suites Conference Center

Everyone (10) Couples (1) Family (2)
3 out of 5
Hair dryer in the room didn’t work and actually was smoking. When I reported it, the person at the desk said “oh, that’s ok” as if I was the one who broke it. The heater/AC unit didn’t work properly and the (extremely) low flush toilets - didn’t flush! The parking lot was full of pot holes in the back by our door. The room and bathroom was very very clean and the breakfast was nice; fresh fruit was actually fresh!

Posted by on 26 Jan. 2020

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4 out of 5

Posted by on 29 Sep. 2019

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5 out of 5
Although this is an older property they keep very clean.

Posted by on 9 Jun. 2019

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2 out of 5
The front desk called and stated my card didn’t go through when my bank said it ok

Posted by on 27 Apr. 2019

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4 out of 5

Posted by on 22 Mar. 2019

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3 out of 5

Posted by on 10 Nov. 2018

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5 out of 5

Nice hotel

Pros: Breakfast was good.
Cons: None
Very nice place to stay. Will stay there again. Rooms were very nice and clean.

Posted by , from Ballston Lake NY on 18 Apr. 2017

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Comment from Hotel Management

21 Apr. 2017 by GM

Thank you so much for being our loyal customer and sharing your experience with others. We are so happy to hear about your satisfied stay. We hope to serve you again in the near future.

1 out of 5

This hotel is outdated

Our room was located in the basement. We needed a handicap bathroom but the bathroom was old, and needed some serious updating. The mattress was lumpy and uncomfortable. The back door was supposed to open with your key card. The door was never locked when we left or returned. The "breakfast" selections had no fresh fruit, or any no "heathy" choices. Only white carbs. I would not recommend this hotel to anyone.

Posted by on 18 Apr. 2017

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Comment from Hotel Management

19 Apr. 2017 by GM

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Please know that this information has been address with our staff, Manager and owners. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2 out of 5

Needs an update

This hotel is in need of a crucial remodel. Upon arriving it was clear that cleanliness was not a priority. The hallways smelled of various odors and our shower was moldy and completely clogged. When arriving for breakfast the toaster did not work and hotel staff were extremely rude. I would not recommend this hotel and will avoid booking here again on future visits.

Posted by , from Raleigh, NC on 21 Nov. 2016

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Comment from Hotel Management

27 Nov. 2016 by GM

Thank you for posting a feedback regarding your stay. Please accept my deepest apologies that your stay was less than the highest level that you have come to expect while staying at a Quality Inn & Suites. Please know that the staff and I are working hard to address the errors that you experienced. We are committed at every level to regaining your trust.

1 out of 5

A Dump

Pros: Nothing. Even at the discounted rate ($100+ a night), it was not worth the money.
Cons: Tear it down and start over.
We were looking for a hotel near a relative's home, and found this former Days Inn (it turned out) through Travelocity. It was a disaster from check in to check out. When we arrived, the room key generator was down; we had to wait for a hotel staffer to let us into our room. While waiting, the sole desk clerk carried on an extensive conversation about why she was being charged for a room she had paid for through Expedia (later learned that Expedia is the parent of Expedia, Travelocity, and Orbitz). We got to our room (supposedly non-smoking), and it reeked of cigarette smoke, including the bathroom. I asked if this was a non-smoking room, and the clerk replied, "It should be." The overall impression of the place was seedy; there is an odor about it -- mold? feet? general uncleanliness? The last night, we returned to our room to find ourselves locked out. The clerk was nonchalant, no apology for having to return to get our card revalidated. The next day, it was clear that the hotel was undergoing renovation. Upon checkout, I was presented a bill, even though I had paid the reservation through Travelocity. (I had made a "pay at the hotel" reservation earlier, but cancelled it for a better rate by paying through Travelocity.) Good thing I had all of the paperwork with me for the two transactions; after a long harangue, the hotel admitted they had not processed the reservation correctly, and I would not be charged (again). Needless to say, there will not be a return visit.

Posted by , from Lexington, VA on 15 Jul. 2016

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Comment from Hotel Management

1 Apr. 2017 by GM

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

About the Quality Inn & Suites Conference Center

Location 943 S High Street, West Chester, PA 19382

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi and wired Internet. A 24-hour business center and limo/town car service are available. Free breakfast is served. Event space at this hotel measures 10000 square feet (929 square meters). A seasonal outdoor pool, a vending machine, and multilingual staff are also featured at the family-friendly Quality Inn & Suites Conference Center. Self parking is free. This 3-star West Chester hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 3 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Philadelphia Intl. Airport (PHL) (37.5 km / 23.3 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites Conference Center offers 141 accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per pet, per day, plus a deposit of USD 50 per stay
  • Maximum 1 per room

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Days Brandywine
  • Days Hotel Brandywine
  • Centerstone West Chester
  • Days West Chester Brandywine Valley
  • Days Hotel Brandywine Valley
  • Days Brandywine Valley
  • Quality Inn West Chester
  • Quality West Chester
  • Quality Inn & Suites Conference Center Hotel
  • Quality Inn & Suites Conference Center West Chester
  • Quality Inn & Suites Conference Center Hotel West Chester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.