We arrived in Fairbanks around 12:30 a.m. on December 24, 2025 to spend Christmas here. After checking in, the front desk staff told us that because of the extreme cold (around â22°F), we either had to start our car every 4 hours or move it to the parking area and plug in the engine heater. More importantly, the staff warned us that the entrance from the parking lot to the hotel might not be accessible, so in â22°F weather with deep snow, my wife and I had no choice but to carry all our luggage and walk around snow-covered streets just to get back to the hotelâs main entrance, which felt unsafe and unreasonable for guests who had just arrived. When I met the front desk staff again to explain the situation, the only response I got was a simple âsorry,â with no help or solution. After entering the room, I was shocked to find a used tissue with visible blood stains next to the bedside table, which is very hard to accept for a star-rated hotel. The only positive part of our stay was one breakfast staff member, who was patient, responsible, and very warm, and she greeted every guest kindly. One small reminder: if your booking includes breakfast, remember to ask the front desk for breakfast vouchers, as they are not given automatically. I am not sure about other guestsâ experiences, but the front desk staff working on the mornings of December 24 and 25 seemed unhappy, sitting at the computer with no expression and slowly handling breakfast vouchers and room key access, which made u
