We loved the location of our apartment in walking distance to the train station, shopping, great restaurants...and more importantly, stuctures of historical importance. It was also outfitted with everything you need, especially for a long stay. We were ok with the fact it was on the fourth floor, without an elevator, but in retrospect the narrow, circular staircase to the loft bedroom wasn't the best choice for my husband who has hip problems. But we still appreciated our accommodations!
The location of the apartment is good, very close to the train station and the bus station. The apartment is fine. It was a pity that the air conditioning wasnât working properly. If we opened the windows, we were swarmed by mosquitoes. It took them three days to fix it, and although they brought us two more fans, since temperatures in Florence reached 40ÂșC, our stay was not pleasant during those three first days.
DONâT DO IT!
The place looks good but nothing works. I didn't have a single good night of sleep there.
One bathroom has mold and the floor slabs are falling apart. The toilet seat is loose.
The second bedroom with the sofa bed gets really hot, has no A/C just one difficult to reach window. You can hear everything the neighbors say (they have a toddler that cries a lot).
The main bedroom has a very unsafe spiral staircase. It has an AC unit that doesnât work. Just like others, we opened the windows and got mosquitoes in. I didnât think the AC was going to be necessary when we booked since the weather was supposed to be manageable during the night. It was about 22 Celsius outside but the room is an oven since itâs sitting at the top of the building. I texted the number they gave, they send someone to fix it but when we got back at night it was still not working.
They have 4 portable tower fans but only one really works.
We tried doing our laundry and the washing machine started making a horrible noise so we just stopped it and had to rinse and hang our clothes to dry in the bathroom.
This is the problem with this management agencies just making money from tourists in a place they never test themselves and donât really care about hospitality. Iâm sticking to hotels from now on.
With the abundance of short-term rentals in Florence customer service and maintenance should be a top priority. Unfortunately, our experience with this particular house was disappointing.
First, we faced difficulties in obtaining the keys. We initially received a message from Soroush, who was supposed to bring the keys, but he informed us he was busy and referred us to Julia. Unfortunately, she was also unavailable, and we were then referred to Vladimir. Each time, we had to repeat our arrival details and other questions, which was challenging due to our spotty internet connection while traveling internationally.
When Vladimir finally met us and opened the door, we discovered that the advertisement for the apartment failed to mention that it was on the sixth floor of a building without an elevator. Additionally, the air conditioner was not functioning. We tried to contact the emergency number provided by the unfriendly Vladimir, sent messages to him, and reached out to the numbers listed in the booklet found in the house. The responses we received indicated either that they did not manage the property or promises to send a repairperson, which never materialized. During our three-day stay, we were unable to get even one proper nightâs sleep due to the heat, and we couldnât open the windows because of mosquitoes.
We had planned to cook a meal during our stay; however, the refrigerator was mini-sized and froze everything, including my medications.
The bathroom was moldy.
While location and the place in general were great, we stayed in summer and picked this place based on the description that it had air conditioning. The place has two small air conditioners that are not even enough to cool a 100 square feet room, so the place is an oven day and night. If you try to open the windows at night be ready to be bit by mosquitoes. The worst part is that the property manager is unable or unwilling to help.
El lugar en general esta en buena condición y bien ubicado, desafortunadamente es un horno en verano apesar de que es publicado que tiene aire acondicionado, el cual esta diseñado para enfriar un årea de 3 x 3 metros. Ademås si las ventanas se abren en la noche, los mosquitos vienen al ataque. Lo peor es que la administración parece que no pueden o no quieren ayudar.
El lugar y ubicaciĂłn en bueno .
No me gustĂł que era 4o piso y fue complicado subir y bajar con maletas y demĂĄs .
La atenciĂłn buena , la ubicaciĂłn buena