Afficher tous les hébergements
Chalet rustique entier

Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions!

HĂ©bergement familial avec parc aquatique Ă  Gatlinburg

Choisissez des dates pour afficher les prix

Galerie de photos de l’hĂ©bergement Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions!

Téléviseur, foyer, jeux vidéo, lecteur de DVD
5 chambres, fer et planche Ă  repasser, accĂšs au Wi-Fi (inclus)
Réfrigérateur, four à micro-ondes, un four, surface de cuisson
Réfrigérateur, four à micro-ondes, un four, surface de cuisson
Terrasse/patio

Avis

8,0 sur 10 – 
TrĂšs bien

Chalet rustique entier

5 chambres6 salles de bain27 personnes557 mÂČ

Commodités populaires

  • Baignoire Ă  remous
  • Cuisine
  • Laveuse
  • SĂ©cheuse
  • Wi-Fi gratuit
  • Climatisation

Explorez la région

Afficher sur la carte
Gatlinburg, TN
  • Place, Mills Park
    â€Ș8 min Ă  pied‬
  • Place, Rocky Top Sports World
    â€Ș17 min Ă  pied‬
  • Place, Morning Mist Village
    â€Ș2 min en voiture‬
  • Airport, Knoxville, Tennessee (TYS-McGhee Tyson)
    â€Ș71 min en voiture‬

Options de chambre

À propos du quartier

Gatlinburg

À Gatlinburg .Vous trouverez Rocky Top Sports World et Chapelle sur Honeymoon Hills Ă  moins de 5 km de chalet rustique. Aquarium Ripley’s Aquarium of the Smokies et Parc national des Great Smoky Mountains se trouvent Ă©galement Ă  moins de 10 km.
Afficher plus de chalets rustiques Ă  louer à GatlinburgS’ouvre dans une nouvelle fenĂȘtre

À proximitĂ©

  • Mills Park - 8 min Ă  pied - 0.7 km
  • Rocky Top Sports World - 17 min Ă  pied - 1.5 km
  • Morning Mist Village - 2 min en voiture - 1.3 km
  • Parc aquatique couvert de Wild Bear Falls - 9 min en voiture - 9.3 km
  • Aquarium Ripley’s Aquarium of the Smokies - 9 min en voiture - 8.6 km

Transport

  • Alcoa - AĂ©roport de Knoxville (TYS) : Ă  70 min en voiture

Restaurants

  • â€ȘMcDonald's - ‬5 min en voiture
  • â€ȘKephart cafe - ‬12 min en voiture
  • â€ȘThree Jimmy's Good Time Eatery - ‬5 min en voiture
  • â€ȘLittle House of Pancakes - ‬8 min en voiture
  • â€ȘFlapjack's Pancake Cabin - ‬11 min en voiture

À propos de cet hĂ©bergement

HĂ©bergement entier

Vous aurez le chalet rustique entier pour vous et ne le partagerez qu’avec d’autres voyageurs de votre groupe.

Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions!

Spacious Log Cabin, Game Room, Hot Tub, Wifi, Wooded and Private.

Welcome to Mountain Lodge! Luxury has found a home in the Great Smoky Mountains! Mountain Lodge is 6000 sqft and blends beautifully into the mountains with its log and stacked stone exterior. There is flat parking with room for multiple vehicles to park easily. As soon as you enter you feel at home, knowing your vacation is going to be exquisite.

Main Level:
The stacked stone fireplace rises through the living room meeting the cathedral ceiling. The expansive windows bring in the outdoors and with it natural light that illuminates the wood throughout. Three new sofas (2 of which are sleeper sofas) provide comfortable seating for everyone to enjoy the large flat screen TV. A half bath is located in the foyer.

The kitchen has everything one needs to feel at home and includes high-end finishes of granite and hickory cabinets. The rustic dining table can seat 12 and there is bar space for 4. The laundry room is conveniently located off the kitchen as well.

The main floor has a master suite with a rich sleigh bedroom set, flat screen TV and includes a spacious bath with shower, double vanities and a romantic Jacuzzi tub. The walk-in closet provides ample storage space.

You will find the first deck, right off the living room, with an outside dining table for 6 to relax comfortably and a hot tub.

Upper Level:
On the upper level there is a den and 2 bedrooms.
The den has a sectional sleeper sofa and a flat screen TV, making this a comfortable area to lounge throughout the day.
The 2 bedrooms mirror each other. The rooms follow the roof line creating dramatic vaulted ceilings and ample space. Each room has a king size bed, walk-in closet, sleeper sofa and a full bath.

Lower Level:
This level features a game room and 2 bedrooms.
The game room has pub tables for cards, a pool table, air hockey and 2 sleeper sofas for enjoying movies on the flat screen. There is an adjacent bonus room that has 3 arcade style games and a foosball table.
The two bedrooms are opposite each other; one has a King bed and full bath, while the other has a King bed, bunk bed (twin/full) and full bath. Each room has deck access one to the hot tub and the other to a relaxing space with rockers.

Guests are provided with a complimentary Luxury Pass, offering a free ticket daily to several of the area’s most popular attractions.
See under AREA INFO for more details, rules, & restrictions.

Be sure to explore other nearby attractions including Ober Gatlinburg, The Arts & Crafts Community in Gatlinburg, Anakeesta Gatlinburg, Dollywood, Splash Country, and The Island!

Mountain Lodge is filled with decadent furnishings and all the details that make this home away from home in the Smokies perfect for your family and friends!

HĂ©bergements similaires

CommoditĂ© de l’hĂ©bergement
Pine Tree Lodge by Jackson Mountain Rentals
  • Cuisine
  • SĂ©cheuse
  • Wi-Fi gratuit
  • Restaurant
4.4 sur 5, Excellent, 3 avis
Pine Tree Lodge by Jackson Mountain Rentals

CommoditĂ©s de l’hĂ©bergement

Piscine/spa

  • Baignoire Ă  remous

Internet

  • Disponible dans le chalet rustique : Wi-Fi gratuit

Stationnement et transport

  • Stationnement sur place

Cuisine

  • Batterie de cuisine, vaisselle et couverts
  • CafetiĂšre-thĂ©iĂšre
  • Four
  • Four Ă  micro-ondes
  • Grille-pain
  • Lave-vaisselle
  • RĂ©frigĂ©rateur
  • Surface de cuisson

Restauration

  • Table de salle Ă  manger

Chambres

  • 5 chambres
  • Draps fournis

Salle de bain

  • 5,5 salles de bain
  • SĂ©choir Ă  cheveux
  • Serviettes fournies

Lieux de séjour

  • Foyer
  • Salle Ă  manger sĂ©parĂ©e
  • Salle de sĂ©jour
  • Table de salle Ă  manger

Divertissement

  • Jeux
  • Jeux vidĂ©o
  • Lecteur de DVD
  • TĂ©lĂ©viseur avec chaĂźnes par cĂąble/satellite

Espaces extérieurs

  • Barbecue
  • Patio

Buanderie

  • Installations de buanderie
  • Laveuse

Confort

  • Chauffage
  • Climatisation

Animaux de compagnie

  • Aucun animal de compagnie autorisĂ©

Accessibilité

  • HĂ©bergement non-fumeurs

Services et commodités

  • Fer et planche Ă  repasser

Points d’intĂ©rĂȘt de l’endroit

  • À proximitĂ© d’un salon de beautĂ©/spa
  • Dans les montagnes
  • HĂŽpital Ă  proximitĂ©

Activités

  • Arcade ou salle de jeux
  • Parc aquatique
  • Table de billard
  • Table de soccer
  • Parc d’attractions Ă  proximitĂ©

Dispositifs de sécurité

  • PrĂ©sence d’un dĂ©tecteur de monoxyde de carbone non signalĂ©e (L’hĂŽte n’a pas indiquĂ© s’il y avait un dĂ©tecteur de monoxyde de carbone dans l’hĂ©bergement; envisagez d’apporter un dĂ©tecteur portable.)
  • DĂ©tecteur de fumĂ©e (L’hĂŽte a indiquĂ© qu’il y avait un dĂ©tecteur de fumĂ©e dans l’hĂ©bergement.)
  • Extincteur
  • Verrou de sĂ»retĂ©

Information générale

  • Taille de l’unité : 6 000 pieds carrĂ©s

Politiques

Arrivée

Arrivée à partir de 16 h
Arrivée sans contact offerte
Âge minimal pour l’enregistrement : 25 ans

DĂ©part

L’heure limite de dĂ©part est 10 h.

Instructions spĂ©ciales pour l’enregistrement

L’hĂŽte vous enverra un courriel contenant les instructions relatives Ă  l’arrivĂ©e et au dĂ©part.
Les renseignements fournis par l’hĂ©bergement peuvent ĂȘtre traduits au moyen d’outils de traduction automatique.

Animaux de compagnie

  • Les animaux ne sont pas acceptĂ©s.

Enfants et lits supplémentaires

  • Children are welcome.

ÉvĂ©nements

Aucun événement autorisé

Fumeurs/non-fumeurs

Interdis de fumer

Renseignements importants

À savoir

Des frais par personne supplĂ©mentaire peuvent s’appliquer et varient selon les politiques de l’hĂ©bergement.
Une piĂšce d’identitĂ© avec photo Ă©mise par le gouvernement et un dĂ©pĂŽt en espĂšces, une carte de crĂ©dit ou une carte de dĂ©bit pour couvrir les frais accessoires peuvent ĂȘtre requis Ă  l’arrivĂ©e.
Les demandes spĂ©ciales sont sujettes Ă  la disponibilitĂ© au moment de l’enregistrement et peuvent entraĂźner des frais supplĂ©mentaires. Les demandes spĂ©ciales ne peuvent pas ĂȘtre garanties.
Les fĂȘtes et les Ă©vĂ©nements de groupe sont strictement interdits.
L’hĂŽte n’a pas indiquĂ© s’il y avait un dĂ©tecteur de monoxyde de carbone dans l’hĂ©bergement; envisagez d’apporter un dĂ©tecteur portable avec vous pendant le voyage.
L’hĂŽte a indiquĂ© qu’il y avait un dĂ©tecteur de fumĂ©e dans l’hĂ©bergement.
Cet hĂ©bergement comprend les dispositifs de sĂ©curitĂ© suivants : un extincteur et une serrure Ă  pĂȘne dormant.
Cet hĂ©bergement est gĂ©rĂ© par l’intĂ©rmediaire de notre partenaire Vrbo. Vrbo vous enverra un courriel contenant un lien vers un compte Vrbo qui vous permettra de modifier ou d’annuler votre rĂ©servation.
Les clients supplémentaires peuvent faire l'objet de suppléments, conformément à la politique de l'établissement.
Une piĂšce d’identitĂ© avec photo Ă©mise par le gouvernement et un dĂ©pĂŽt en espĂšces, une carte de crĂ©dit ou une carte de dĂ©bit pour couvrir les frais accessoires peuvent ĂȘtre requis Ă  l’arrivĂ©e.
Les demandes spĂ©ciales dĂ©pendent de la disponibilitĂ© au moment de l’enregistrement. Elle ne peuvent ĂȘtre garanties et peuvent occasionner des frais supplĂ©mentaires.
    Cet hĂ©bergement est gĂ©rĂ© par un(e) hĂŽte professionnel(le). L’offre d’hĂ©bergement est associĂ©e Ă  des fins commerciales, professionnelles ou d’entreprise. Les fĂȘtes et les Ă©vĂ©nements de groupe sont strictement interdits. Pour assurer la sĂ©curitĂ© des clients, chaque hĂ©bergement de l'Ă©tablissement comprend un extincteur, un dĂ©tecteur de fumĂ©e et une serrure Ă  pĂȘne dormant.

Hébergement également appelé

Mountain Lodge
200

Foire aux questions

How close is Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions! to the airport?

This cabin is 46.4 mi (70-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

Does Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions! have an airport shuttle?

Airport shuttle services are not available at this cabin.

Does Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions! offer free breakfast?

This cabin does not offer free breakfast.

Is there a casino at Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions!?

No, there is no casino at this cabin.

What time is check-in at Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions!?

Check-in begins at 4:00 PM.

Is there free parking at Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions!?

Free parking is not available at this cabin.

Does Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions! have a pool?

This cabin does not have a pool.

Does Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions! have a spa?

There are no spa services available at this cabin.

How close is Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions! to downtown Gatlinburg?

This cabin is 4.4 mi away from Gatlinburg.

Avis pour Mountain Lodge: Spacious, Game room, Hot Tub, Top Amenities, in the woods yet near Attractions!

Avis

8,0

TrĂšs bien

Note de 10 – Excellent, d’aprùs 13 avis sur 34.
Note de 8 – Bien, d’aprùs 13 avis sur 34.
Note de 6 – Acceptable, d’aprùs 4 avis sur 34.
Note de 4 – MĂ©diocre, d’aprĂšs 2 avis sur 34.
Note de 2 – Terrible, d’aprùs 2 avis sur 34.

7,4/10

Propreté

Avis

6/10 – Acceptable

Dhalendra c.

I would expect at least toiletries to be sufficient in all the toilets, which was not the case. The cleaning staff didn’t do a good job before us, so we had to clean most of the stuff after reaching there. .
Séjour de 3 nuits en décembre 2025

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté
Really enjoyed our stay at the Tennessee cabin. The space was nice and well laid out, especially the separate balconies, which gave everyone their own area to relax. There was plenty of room for our family, and all the amenities were in good shape and easy to use. Overall, it was a comfortable, enjoyable stay and a great place for a family getaway.
Séjour de 4 nuits en décembre 2025

10/10 – Excellent

Albert Oberst I.

Points forts : Propreté
The cabin was perfect! It was exactly what we wanted. Thank you to the host!
Séjour de 2 nuits en décembre 2025

10/10 – Excellent

Darnell W.

Points forts : Propreté
Me n the family had a great time
Séjour de 3 nuits en octobre 2025

8/10 – Bien

Steve & Marlene G., Bardstown, Ky

Points forts : Propreté
Clean rooms, kitchen well stocked, spacious open living & good bath space, beautiful cabin. Only reason for us not 5 star was the crack on master toilet seat- was cleaned but not replaced which for us was an easy fix for such a great cabin.
Séjour de 4 nuits en octobre 2025

10/10 – Excellent

Justin M.

Points forts : Propreté
Séjour de 3 nuits en août 2025

8/10 – Bien

Milt B.

Great stay.Could have been cleaned better.A/C didn't work well in the master bedroom.
Séjour de 7 nuits en juillet 2025

10/10 – Excellent

Michele S., Where do you live? USA

Points forts : Propreté
Beautiful home. Was wonderful for our large family of 17.
Séjour de 6 nuits en juillet 2025

8/10 – Bien

Dominique M.

Points forts : Propreté

Family friendly

We had a wonderful time. We were not too far from the store to grab something quick when needed. We even got a chance to see a baby bear!!!! We even found a park not to far from the cabin. Unfortunately, there was rain and lightning so the WiFi and cellular service was choppy.
Séjour de 2 nuits en juin 2025

6/10 – Acceptable

Megan M.

Cabin was great for large group. However, pull out couches were so unclean, stained, dirty, and smelly they where unusable. Unfortunately some of our guests then did not have a place to sleep. Toilets in both downstairs bathrooms brokwn. Multiple light bulbs broken. Upstairs couch is falling apart with middle section completely collapsing. Driveway is steep but drive in is fine. Very close to everything. Everyone loved the overall cabin and space
Séjour de 2 nuits en juin 2025

8/10 – Bien

Trina W.

Séjour de 3 nuits en avril 2025

8/10 – Bien

Adrienne P.

Family trip

The cabin was good for our family for the price. The sofa bed upstairs is broke, games in play room are used but still function, needs more pots and pans for cooking if you plan to cook, several of the throw pillows are torn, If traveling with kids it’s perfect though because it’s more like a home than having to freak out if a kid touches anything. Everything in the cabin is nice it’s all just used which is fine with us! We would definitely stay here again. We’ve stayed in several cabins and this one is probably the most spacious and comfortable one we’ve ever stayed in. The rooms are huge and each room has a personal bathroom. Thank y’all for allowing us to stay in your cabin we had a great time!!
Séjour de 4 nuits en février 2025

10/10 – Excellent

Tamara B.

Points forts : Propreté

Fantastic cabin

The cabin was wonderful and all of us fit without being on top of each other. The kids and adults loved the the game room. The only issues that i could see was with that many people, the garbage was filled quickly and had to call for pick-up and the matresses need replaced- they have deep divits you can see making them uncomfortable. Other than these, i highly recommend this cabin for your large family vacation and I would definitelybook again.are prett
Séjour de 7 nuits en août 2024

4/10 – MĂ©diocre

Shayna A.

Points faibles : Propreté

Disappointing Christmas

In looking forward to our annual Christmas trip with family from Georgia and Michigan, we were Thoroughly disappointed after long drives and arriving at the 4:00 checkin time that the cabin had not been cleaned and was not going to be cleaned that day. We were advised to find other lodging. No one from the management company even called us ahead of time to forewarn us. After telling them that we had 22 people and that would either be really expensive or possibly nothing available, they said sorry but that was the only option. They did not even give us the courtesy of calling us to forewarn us. The door was unlocked and we had no where to go, so we went in and started cleaning. We washed sheets, cleaned the bathrooms and kitchen with supplies we bought at Dollar General. Around 10:30 that night a worker brought us clean sheets, towels and toilet paper leaving them just inside door. No one came the following morning to clean, remove soiled linens or trash. We didn’t have a broom to sweep with so we requested one. Later in the day a worker came to bring broom and remove linens and trash. We didn’t have any one come to clean our entire stay. I own a home I rent through VRBO and if I had a property manager that did not represent my home with 100% accuracy, they would no longer manage my home. If I had a guest call me concerning issues found with the house that continued to go unfixed, I would be livid. Here are some of the issues: Bed upstairs to the right is broken Shower upstairs in room to right won’t drain Hot tub wouldn’t heat Coffee table in living room leg broken No tips on pool sticks No shelves in refrigerator Heat doesn’t work upstairs Over heats downstairs Main floor bedroom no heat Hopefully the owner sees this review and will address the issues that are stated. We were reimbursed one nights stay, the cleaning fee and cost of Dollar General items purchased. I would just advise any one staying at this property to contact Timbertops ahead of time to make sure they don’t face the same disappointment that our family did.
Séjour de 4 nuits en décembre 2022

6/10 – Acceptable

Debbie H.

Beautiful cabin that needs updated

Broken fridge shelving, holes in wall behind bunk beds, games in arcade room don’t work.No brooms, no mops to clean up and REALLY REALLY cold bedrooms. Glad we were with family and not needing to impress.
Séjour de 3 nuits en décembre 2022

10/10 – Excellent

Gary M., Cincinnati, ohio

Points forts : Propreté

Great family vacay

Had a amazing time here
Séjour de 2 nuits en septembre 2022

4/10 – MĂ©diocre

Joseph V.

Points faibles : Propreté

Dirty dirty

After the first night of staying we had no power due to weather nor no communication with anyone. Not there fault. But the place was dirty there was still food on the floor from the previous gas the toilets and showers were still dirty without power it gave me the opportunity to actually clean the place. The furnace had the siding taken off of it and just laying on the ground. There was mouse poop in the couch bed 😣. TVs would not work at all the first day when we did have power there was batterys missing in three of the remotes. My boys had their phones charging and a plug that had no face cover when I found out I freaked. I can't even discuss everything with this property it's so dirty and unsafe.
Séjour de 5 nuits en janvier 2022

8/10 – Bien

Jen C.

Points forts : Propreté

Great Space - a few issues

This house worked perfectly for us. Absolutely love that all bedrooms have a bathroom. There were 17 of us and it was great! It was pricey so I would have expected a few things to be more on the up and up. We arrived without the furnace working. A guy was sent out that night but said this was his 3rd time there. He hot wired it, hoped it would stay on and would be back Monday with the parts... Never showed so luckily it didn't go back out. I called, and he must have came while we were out. Also that initial phone call requested light bulbs. They were out EVERYWHERE!! My room was so dark, no lights in the closet or stairway and out randomly everywhere. The home was clean for the most part but I think house keeping could definitely clean the fans from time to time. They were filthily along with burnt out lightbulbs. I called a few days later for lightbulbs again and still never received them. We also had to repair the fridge ourselves as when we arrived most of the shelves were broken and for 17 people we were ready to stock the fridge. As I said the house worked out perfectly outside of a few issues. I just think for that price for a week it should be standard practice that lightbulbs are always replaced and if you are having issues with a furnace that it gets fixed properly so new guests are continually experiencing issues. The arcade games were a hit.. but some didn't work well and could easily be replaced for renters to enjoy as well.
Séjour de 7 nuits en novembre 2021

2/10 – Terrible

Angela T.

Points faibles : Propreté

Worst stay ever!

Beds were broken, toilets wouldn’t flush, showers were dirty. It was so dark in the house you could hardly see! We asked for more light bulbs and never got them. They came to fix the toilets, didn’t fix them and never came back! House was very worn! I only have one star because I couldn’t give a negative! The only positive thing I can can is that check in was easy! Pics were definitely old pics! This house needs major renovations!
Séjour de 3 nuits en octobre 2021

8/10 – Bien

Amanda L.

Points forts : Propreté

Spacious and cozy

The property was beautiful and provided a great space for our church youth group to stay. There were 26 of us total staying and we were able to spread out comfortably. The only drawbacks that I saw were that the arcade games were not functional, our students were really disappointed with that. Also, several of the pull out couches were broken. Our students made the best of the situation, however given the cost of the cabin it was disappointing for me to see that several of their beds were not set up properly. They loved the hot tub and how close the property was to a public field for football and frisbee. Very nice property altogether.
Séjour de 2 nuits en septembre 2021

10/10 – Excellent

Brenda B.

Points forts : Propreté

Great place for family vacation.

This was a great cabin for all ages in your family. Drive wasn't bad to get to attractions ( except traffic) at times. Cabin was clean when we arrived. Some issues with couple games, but other stuff to do. I would take my family back to this cabin again. We made great memories..
Séjour de 3 nuits en août 2021

8/10 – Bien

Julie W.

Points forts : Propreté

Anniversary family gathering

Beautiful cabin close to everything. Pull out couches okay for children but we will rethink that as a sleeping option for adults next time. The management staff was outstanding from booking to checkout. We will definitely work with them for our future trips!!!
Séjour de 4 nuits en juin 2021

8/10 – Bien

Derrick W.

Points forts : Propreté

Great Stay but AC unit needs work.

We had a great stay but on our 3rd evening there, the breaker wouldn't stay on on one of the units. We called to report it and they told us that someone would be there but no one ever showed. Several guests were uncomfortable due to it being so hot. Now we know why there were several fans in the cabin.
Séjour de 3 nuits en juin 2021

10/10 – Excellent

Carolyn F.

Points forts : Propreté

Amazing!!

Eighteen of us stayed here ranging from age 7 to 64 and never once felt crowded or short on space. The game room was perfect for every age — pool table was the biggest hit and they had several tournaments during our stay. The property is as described and the pictures are pretty accurate. We had a couple of issues but someone was sent over quickly to help resolve them. Everything was clean and well supplied — two coffee pots, electric skillets, crockpot and plenty of dishes and pots and pans to accommodate us. They give you enough toilet paper, paper towels and trash bags to get you started — just bring extra if you will be there for more than a few days. Food City and Dollar General are close by to pick up anything you may need. We would definitely stay here again if we ever return to the area with our family.
Séjour de 5 nuits en mai 2021

2/10 – Terrible

Naresh S.

Points faibles : Propreté

Very bad experience

We were a group of 10 adults and 6 kids. Checked in Thursday afternoon and checked out on Sunday Issue #1 - THURSDAY - we checked-in to find out the refrigerator was not working and was set at a high temperature. So reset it, hoping it would work. Friday - the refrigerator would still not work and a work order was raised. A technician was dispatched within 2 hours and it took 4 hours for the issue to be fixed (yes 4 hours on your first day of vacation waiting for the technician to leave. Not to mention all the food, milk etc. that went stale and had to be trashed) Issue #2 - Saturday morning - woke up to a stinky kitchen! Well, the refrigerator seemed to be working now but probably drained out crappy water from the day before. No words to explain how bad the stench was. All of us were double masked inside the house not for COVID but the stench. Issue #3 - couple of hours into Saturday Morning - It was a rainy day. While we were still living with the stench in the kitchen, and then came the next surprise - the ceiling in the kitchen starts leaking at multiple places. We could not figure out if the rain is contributing or if it is a leak from the bath room upstairs. (Can't get messier) We complained and again a technician was sent. For issue #2 they wanted to do a detailed check which maybe meant another 4-6 hours? Or they offered to place a box of baking soda inside the refrigerator (seriously?!). And for Issue #3 they wanted to check the bathroom upstairs which basically meant I had an option to spend my remaining vacation with the technician or live with the issues. We chose the latter and tried to stay out as long as we could and checked out the day after. I read multiple other reviews where the management had been apologetic and had clarified that they had fixed the issue later. But fixing them later does not help the folks who have had a bad vacation experience. They should instead offer to refund for such an awful service. If you are the one hosting a group at this property, you will be up for an embarrassment. All my guests suggested that I should claim a refund! On a lighter note - the first thing my 4 year old said as soon as we arrived back home - "WOW! this house smells so good!"
Séjour de 3 nuits en mai 2021