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Hotel Alster-Hof

3.5 star property
3.5-star hotel near Miniatur Wunderland, connected to a shopping center

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Photo gallery for Hotel Alster-Hof

View from property
Restaurant
Single Room
Front of property
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
  • Bar
  • Laundry

Explore the area

View in a map
Esplanade 12, Hamburg, HH, 20354
  • Place, Jungfernstieg
    ‪1 min walk‬
  • Place, Inner Alster Lake
    ‪1 min walk‬
  • Place, Hamburg City Hall
    ‪10 min walk‬
  • Airport, Hamburg (HAM)
    ‪20 min drive‬

Room options

View all photos for Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room

8.2 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Single Room

Single Room

Single Room

8.6 out of 10
Excellent
(54 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

8.8 out of 10
Excellent
(19 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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Exterior

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About the area

Hamburg

City center stay.With a stay at this Hamburg City Center hotel, you'll be steps from Casino Esplanade and Colonnaden. Inner Alster Lake and Jungfernstieg are also within half a mile (1 km).

What's nearby

  • Jungfernstieg - 1 min walk - 0.1 km
  • Inner Alster Lake - 1 min walk - 0.2 km
  • Hamburg State Opera - 3 min walk - 0.3 km
  • Planten un Blomen - 6 min walk - 0.5 km
  • Hamburg City Hall - 10 min walk - 0.9 km

Getting around

  • Stephansplatz U-Bahn - 1 min walk
  • Hamburg Dammtor Station - 6 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪L’Osteria - ‬4 min walk
  • ‪Hofbräu Wirtshaus Esplanade - ‬3 min walk
  • ‪Casino Esplanade - ‬2 min walk
  • ‪Tipsy Baker Bar Hamburg - ‬1 min walk
  • ‪Restaurant Haerlin - ‬4 min walk

About this property

Hotel Alster-Hof

3.5-star hotel near Miniatur Wunderland, connected to a shopping center
Hotel Alster-Hof offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The business-friendly Hotel Alster-Hof also features multilingual staff, concierge services, and complimentary newspapers in the lobby.

This 3.5-star Hamburg hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 7 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Alster-Hof offers 108 accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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  • Free WiFi
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Sauna
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 9.00 per pet, per night
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 35 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 9.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 50 (subject to availability)
  • Rollaway bed fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Alster-Hof
Alster-Hof Hamburg
Alster-Hof Hotel
Hotel Alster-Hof
Hotel Alster-Hof Hamburg
Alster Hof Hamburg
Alster Hof Hotel Hamburg
Hotel Alster-Hof Hotel
Hotel Alster-Hof Hamburg
Hotel Alster-Hof Hotel Hamburg

Hotel Alster-Hof Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 427 out of 1001 reviews
Rating 8 - Good. 453 out of 1001 reviews
Rating 6 - Okay. 96 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 4 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very welcoming and helpful in all aspects of my stay, and the single room I had was very clean and comfortable. The breakfast was great, the location was perfect, with bars, restaurants and public transport all in the immediate vicinity.
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Check in and check out was quick and efficient. Staff including front desk and breakfast were friendly. The room was clean and the hotel is in a prime location. I would go here again.
Stayed 1 night in Nov 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hamburg visit

Good location for shopping and a great view by the lake, right down the street. Staff was friendly and helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

s

Stayed 1 night in Jun 2025

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities
Convent area to tourist
Stayed 2 nights in Aug 2025

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such amazing stay in the hotel. Room was big and clean, and there is the best staff I've ever experienced in a hotel! Everyone was so helpful and friendly, especially the head waiter at the breakfast - what a lovely person! The location is perfect, very close to everywhere, well connected with public transport and many shopping options around. Thank you so much, I will definitely come back.
Stayed 2 nights in Aug 2025

4/10 Poor

Cheryl

Stayed 1 night in Aug 2025

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable beds, really nice staff, and so I had a great stay with my family.
Stayed 1 night in Aug 2025

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Plus side. Location. Clean and safe. Downside: dated rooms. Breakfast options limited. Rooms decent. Some road noise and the maid likes to start her work at 7am!! Very convenient though. Be careful, windows open wide and be careful with small children. Seems like it is being updated so will Improve.
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a suite with a wonderful skyline view on the top floor of the hotel. The room was spacious, clean, and modern. Nice breakfast. Excellent location near the train station and walkable distance for most attractions of the city. Highly recommend booking a top floor suite at this hotel.
Stayed 1 night in Jun 2025

6/10 Okay

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was doing the Ironman in Hamburg. The hotel was super clean and the staff were amazing however its opposite a casino and the rooms facing the casino are very loud with music. So you have to have the window shut. And there is no aircon so super hot.
Stayed 1 night in May 2025

10/10 Excellent

Alexander, Lingfield

Stayed 1 night in Mar 2025

10/10 Excellent

Joe

Business traveller
Liked: Amenities
What a stunning old world hotel. Perfect position in Hamburg with classic rooms
Stayed 1 night in Mar 2025

6/10 Okay

Gelana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good hotel in the center city . Convenient and walkable to all major attractions. Did not like the check in process . They could not find my reservation for a while . Not pleasant . Rooms are nice and clean. Sofa had stains on it .
Stayed 1 night in Nov 2024

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay near everything.
Stayed 2 nights in Nov 2024

8/10 Good

Astrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. My room was an older style single, but perfectly adequate for a 3 night stay. Good location, near Alster lakes (great for a stroll/run) and beautiful Planten un Blomen park. Rathaus about 1/2 mile. Breakfast and cleaning staff efficient and friendly. Poor WiFi. Laeiszhalle also within easy walking distance, where I attended a concert. Would use again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

German Unity Day parkrun trip

The hotel was ideally placed for exploring the city. The room was on the 6th floor and was quiet and comfortable. Breakfast was included in the rate and the vegan food choices were good. The Reception staff were welcoming and helpful. I would definitely stay again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Patricia

Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I left behind a valuable object, and when I realized it, I immediately emailed the Alster to arrange to have it sent to me at a later destination. When I arrived, it was waiting for me!
Stayed 1 night in Sep 2024

10/10 Excellent

Tomoharu

Stayed 2 nights in Aug 2024

10/10 Excellent

Andres

Stayed 3 nights in Aug 2024

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, amicable staff, very comfy rooms. Great for families!
Stayed 1 night in Aug 2024

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for touring or finding a quiet lovely spot to rest in.
Stayed 1 night in Aug 2024

6/10 Okay

gloria, Royal Palm Beach

Travelled with partner
Liked: Staff & service
The hotel was lovely and in a great location. It was very close to restaurants and shops. It was an older hotel so the room furnishings were older. The bathroom was remodeled. The breakfast and lounge area were nice. Breakfast offered a variety of items and was very good. If you enjoy a more traditional hotel , I would recommend it. The staff were very courteous and professional.
Stayed 1 night in Jul 2024

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024