4/10 Poor
Alicia
Travelled with family
Jan 18, 2026
It was easy to quickly regret this choice of stay. I haven't felt so uncomfortable in a hotel in years. Really wish we could've switched to another hotel mid way. Firstly, the hotel entrance and appearance fell so short. The carpets were absolutely disgusting and had bad odors. They need to be ripped up and put hardwood flooring down especially since its a warm climate location. The whole hotel lighting was dark, even our room. I called it a cave. It was always dark and damp in there. They provided a few tiny lamps that did nothing for the room especially since its right up against a parking garage so no natural sunlight comes through. Secondly, they had plumbing issues that cut off the water for 3 days which was a huge inconvenience and unheard of. I never experienced that ever in 30yrs of staying at hotel. Thirdly, there was absolutely no place for guests to lounge, they have 1 restaurant and to lounge they're you had to make a reservation for dining. There were very little options on the menu for people who don't eat pork or beef so we ended up going somewhere else for meals. Nothing about this hotel was convenient! I would never recommend. I just wish we choose somewhere else! It somewhat ruined my mother's first experience in Hawaii. The only good thing was the staff.

Alicia
Stayed 8 nights in Jan 2026

































