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"Didnt like the guy at the bar who served Very unpleasant but otherwise. I am please and will visit again " More

By a verified traveller on Sun 20 Oct 2019

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Hotel Description

4-star guestrooms with free WiFi

Houston retreat

You'll be within half a mile (1 km) of Harwin Drive Shopping District and 2 miles (3 km) of Houston Baptist University with a stay here. Richmond Avenue and Westheimer Rd are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, iPod docks

Featuring conveniences like refrigerators and coffee/tea makers, the 292 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with digital channels. Other amenities include iPod docks, room service, and premium bedding.

2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Houston Galleria Area ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Houston Galleria Area

Everyone (11) Family (4)
5 out of 5

Posted by on 20 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by HotelMgmt

Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

5 out of 5
Didnt like the guy at the bar who served Very unpleasant but otherwise. I am please and will visit again

Posted by on 20 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by HotelMgmt

While I’m pleased most aspects of your stay were satisfactory, I’m disappointed that we missed the mark with our customer service. It’s my hope we may have another chance to change your impression!

1 out of 5
Stay away from this hotel! Not at the Galleria....hence wording “

Posted by on 7 Oct. 2019

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Comment from Hotel Management

22 Nov. 2019 by HotelMgmt

Thank you for sharing your review. We're conveniently located close to the Galleria area, as well as a variety of other local attractions. It's my hope we may have another chance to host you, as your satisfaction is our priority!

3 out of 5

Posted by on 16 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by HotelMgmt

Thank you for visiting, we hope to welcome you back to improve your experience.

4 out of 5

Posted by on 24 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by HotelMgmt

Thank you for rating us so highly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

5 out of 5

Posted by on 1 Jul. 2019

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Comment from Hotel Management

2 Jul. 2019 by HotelMgmt

We love to hear from our guests, and just thrilled you had a great time. Thank you and come back soon!

3 out of 5
Hotel faces interstate and is very loud if your room faces interstate. Room is dated but clean. Hotel towels are scratchy and hard. Lobby area appears to be remodeled and staff is friendly and helpful.

Posted by on 11 Apr. 2019

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Comment from Hotel Management

12 Apr. 2019 by HotelMgmt

Thank you for taking a moment to share your review. I'm pleased you found our staff friendly and accommodating, but disappointed to hear other aspects of your stay fell short of your expectations. We strive to provide a satisfying, first-class experience and hope you will give us another chance to change your impression of us!

4 out of 5
Everything was clean and staff was very kind. The only problem that I had was a major leak in the lobby and construction areas in the hotel that was sore on the eyes. Overall our stay was really nice.

Posted by on 4 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by HotelMgmt

Thank you for taking a moment to share your review of the Hilton Houston Galleria Area. We’re glad to hear you were impressed by our customer service and that your overall stay was satisfactory. We do apologize for the issue and appreciate your understanding of the situation. It is my hope you will give us an opportunity to welcome you back for a completely satisfying experience!

4 out of 5

Posted by on 16 Feb. 2019

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2 out of 5
Wait time to get checked in was ridiculous. The one staff was too busy taking care of a customers every need via phone. Making us wait until she was done. A/C in room would not turn on properly nor cool to temp set. Iron was outdated and looked as if it once exploded or something. Breakfast had to be the worse I’ve ever experienced. Minimal choices on buffet counter. Biscuits were hard as a rock. No pancakes to be found either. Definitely not worth the price they charge for breakfast. Coffee was about the only thing good about my breakfast experience. Not at all pleased and won’t be staying again.

Posted by on 29 Dec. 2018

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About the Hilton Houston Galleria Area

Location 6780 Southwest Freeway, Houston, TX 77074

Property Features

Hilton Houston Galleria Area offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 13000 square feet (1208 square meters) and includes a conference center. The business-friendly Hilton Houston Galleria Area also features multilingual staff, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free. This 4-star Houston hotel is smoke free.

  • 292 guestrooms or units
  • 13 levels
  • 13000 sq ft of conference space
  • 1208 sq m of conference space
  • Built in 1979
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: George Bush Intercontinental Airport (IAH) (51.6 km / 32 mi)
  • Parking: Free self parking

Room Amenities

Hilton Houston Galleria Area offers 292 accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Veranda Kitchen & Bar - This lobby lounge specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Car recommended
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 16.95 for adults and USD 12.95 for children (approximately)
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Houston Southwest
  • Hilton Houston Galleria Area Hotel
  • Houston Southwest Hilton
  • Hilton Houston Southwest Hotel Houston
  • Houston Hilton
  • Hilton Houston Southwest Hotel
  • Hilton Houston Galleria Area Houston
  • Hilton Houston Galleria Area Hotel Houston

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.