I was coming to Jacksonville with my husband and 10-month-old son. I hadn't heard from the property contact, so I sent him a message earlier in the day to ask if he would send me the door code right before arrival. 2 hours before we were set to check in, he messaged me and said sorry, vrbo double booked and blamed them for this double booking (aka he probably listed it on another site and got a better booking. I also used to work for an OTA and an overbooking doesn't just happen, so I laughed at this excuse) and told me he had to cancel my reservation. 2 HOURS BEFORE arrival. Unacceptable.
The Residence Inn down the street from this place was a lifesaver. I come to this area in Jacksonville often and will definitely not book this vrbo again. Not ok to cancel 2 hours prior. And you know 100% you have a double booking before that 2 hours.
Do not book here if you want a sure place to stay as he may cancel on you also. He did refund me in full, as he should.
I can't comment on the cleanliness or area since I did not stay there, however, doesn't allow you to skip those questions but nonetheless still deserved a 1 star rating as this is not how you treat guests.