Friendly service, but no frills. Conveniently located across the street from a Walgreens and walking distance from plenty of restaurants. Short walk from Downtown Kalamazoo. The free breakfast is terrible, though, even for a free breakfast: limited options, fake eggs, and they ran out of bagels and coffee the second morning we were there :-( Still gave it a 4 star rating, because I was grateful for clean beds, clean room, and everything was working.