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4.3 out of 5

"Excellent location, clean rooms, prompt service and nice amenities. Not luxurious but a great place to stay! " More

By a verified traveller on Tue 21 Jan 2020

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Hotel Description

4-star hotel near Main Market Square, connected to the convention center

City center retreat

At this Old Town hotel, you'll be well placed to visit Main Market Square and Cloth Hall, both steps away. Wawel Castle and St. Mary's Basilica are also within half a mile (1 km).

Renovated in 2016

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and airport shuttle. You'll appreciate the area shuttle, express check-out, and computer station.

Free WiFi, flat-screen TVs

The 33 guestrooms feature free WiFi, flat-screen TVs with digital channels, and thoughtful touches like bathrobes and slippers. Minibars, room service, and free bottled water are also available.

Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$80* Per night/room 4 Oct. - 5 Oct.

Classic Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Premium Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room with Main Market Square View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Imperial Hotel ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Imperial Hotel

Everyone (2) Couples (1)
5 out of 5
Excellent location, clean rooms, prompt service and nice amenities. Not luxurious but a great place to stay!

Posted by , from Nashville, TN, USA on 21 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Hotel Imperial

Dear Guest, Thank you for your lovely review. We are more than happy to hear that our spacious rooms and the central location was to your liking. Kind Regards, Hotel Imperial

4 out of 5

Posted by on 23 May 2019

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Comment from Hotel Management

8 Jul. 2019 by Imperial Hotel

We are very grateful!

4 out of 5
It was good over-all. I would recommend staying here.

Posted by on 5 Oct. 2018

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Comment from Hotel Management

25 Oct. 2018 by Reception

Dear Sirs, On behalf of the Imperial Hotel and our staff we would like to thank you for your comment. Every single one is appreciated especially if it helps us to improve our skills and achieve a flawless service level. Kind Regards, Imperial Hotel

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Spa services, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Imperial Hotel. A complete renovation of Imperial Hotel was completed in September 2016. This 4-star Krakow hotel is smoke free.

  • 1 building
  • 33 guestrooms or units
  • 4 levels
  • Built in 1350
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Offsite parking reservations required

Transport

  • Airport: John Paul II - Balice Airport (KRK) (14.9 km / 9.3 mi)
  • Train station: Krakow Glowny Station (1.5 km / 0.9 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Imperial Hotel offers 33 accommodations with minibars and safes. Flat-screen televisions come with digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Heating
  • Portable fan
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

La Grande Mamma - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PLN 100.0 per day.

Pet Policy

  • Pets: PLN 50 per pet, per night
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PLN 60.00 per person (approximately)
  • Airport shuttle fee: PLN 100 per vehicle (one way)
  • Pet fee: PLN 50 per pet, per night
  • Rollaway bed fee: PLN 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Imperial Hotel Krakow
  • Imperial Krakow
  • Imperial Hotel Hotel
  • Imperial Hotel Krakow
  • Imperial Hotel Hotel Krakow

You should know

  • Imperial Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.