4/10 Poor
Tanya C.
10 Apr 2024
Disliked: Cleanliness
Zero refund for cancelation
CAUTION CAUTION!!!! Be aware if booking this location, there is NO refund for cancelation. I was looking for locations around Austin for the eclipse in April 2024. After booking this, I found a much better location and booked that, but when I tried to cancel this one, they would not offer any refund, even a partial refund. I ended up cancelling the other location and got a full refund THERE. We never stayed at this location, but still paid the full rental. Ugh! I begged them to reconsider. This was more than a month prior to the rental dates. Rentals in the area more than tripled their price in the month before the eclipse, and no doubt they could've rented it out to someone else for even more, but instead I just peed that $$ down the drain. My bad, I guess, for not verifying their cancellation policy before paying. I've rented lots from VRBO and never heard of a zero refund policy. Also the review will NOT allow me to select “Other” for the question, “Who stayed with you”, so I selected just me, but I was never there, I was in Indiana!
Tanya C.
Stayed 4 nights in Apr 2024