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Dorsett Shepherds Bush

Property class: 4
4-star hotel near Kensington High Street

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Photo gallery for Dorsett Shepherds Bush

Front of property - evening/night
Reception
Lobby
Bar (on property)
Executive Room

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
58 Shepherds Bush Green, London, England, W12 8QE
  • Place, Shepherd's Bush Empire
    ‪1 min walk‬
  • Place, Shepherd's Bush Green
    ‪1 min walk‬
  • Place, Westfield London Shopping Centre
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪44 min drive‬

Room options

View all photos for Dorsett Room

Premium bedding, minibar, in-room safe, desk

Dorsett Room

  • Sleeps 2

View all photos for Dorsett Room

Dorsett Room

Dorsett Room

8.2 out of 10
Very good
(132 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(25 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

7.0 out of 10
Good
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Studio Suite

  • Sleeps 3

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

  • Sleeps 3

Deluxe King Room

  • Sleeps 2

Dorsett Double Room

  • Sleeps 2

View all photos for Double Suite

Premium bedding, minibar, in-room safe, desk

Double Suite

  • Sleeps 2

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

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About the area

London

Hammersmith and Fulham stay.A stay at this Hammersmith and Fulham hotel places you within half a mile (1 km) of Westfield London Shopping Centre and 2 miles (3 km) of Kensington High Street. Kensington Gardens and Hyde Park are also within 3 miles (5 km).

What's nearby

  • Shepherd's Bush Empire - 1 min walk - 0.0 km
  • Shepherd's Bush Green - 1 min walk - 0.1 km
  • Shepherd’s Bush Market - 4 min walk - 0.4 km
  • Westfield London Shopping Centre - 10 min walk - 0.9 km
  • Kensington High Street - 6 min drive - 1.7 km

Getting around

  • Shepherd's Bush Market Underground Station - 3 min walk
  • Shepherd's Bush Station - 7 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • ‪Shikumen Shepherd's Bush - ‬1 min walk
  • ‪The Defector's Weld - ‬2 min walk
  • ‪Jin - ‬1 min walk
  • ‪The Sindercombe Social - ‬1 min walk
  • ‪Liz Cafe - ‬1 min walk

About this property

Dorsett Shepherds Bush

4-star hotel near Kensington High Street
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Dorsett Shepherds Bush.

This 4-star London hotel is smoke free.

  • 1 building
  • 317 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Built in 2014
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Dorsett Shepherds Bush offers 317 accommodations with minibars and safes. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Similar properties

Lobby lounge
The Hoxton Shepherds Bush
Hammersmith and Fulham
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 1,002 reviews
The price is CA $207
CA $248 total
includes taxes & fees
May 3 - May 4
The Hoxton Shepherds Bush

Property amenities

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: GBP 70 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, mobile payments, Google Pay, and Apple Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Frequently asked questions

How close is Dorsett Shepherds Bush to the airport?

Dorsett Shepherds Bush is 12.9 mi (30-min drive) away from the Heathrow Airport (LHR) airport, the closest popular airport to the property.

How much does it cost to stay at Dorsett Shepherds Bush?

As of Apr 25, 2026, prices found for a 1-night stay for 2 adults at Dorsett Shepherds Bush on May 17, 2026 start from CA $169, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dorsett Shepherds Bush have an airport shuttle?

Airport shuttle services are not available at Dorsett Shepherds Bush.

Does Dorsett Shepherds Bush offer free breakfast?

Free breakfast isn’t provided at Dorsett Shepherds Bush, but English breakfast is offered for a fee of GBP 20 for adults and GBP 20 for children. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 7:00 AM to 10:30 AM.

Is there a casino at Dorsett Shepherds Bush?

No, there is no casino at this hotel.

What time is check-in at Dorsett Shepherds Bush?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Dorsett Shepherds Bush?

Free parking is not available at this hotel.

Does Dorsett Shepherds Bush have a pool?

Dorsett Shepherds Bush does not have a pool.

Does Dorsett Shepherds Bush have a restaurant?

Dorsett Shepherds Bush is home to Restaurant Spice Gallery, which features local and international cuisine.

Does Dorsett Shepherds Bush have a spa?

There are no spa services available at this hotel.

How close is Dorsett Shepherds Bush to downtown London?

Dorsett Shepherds Bush is 4.2 mi away from London.

Dorsett Shepherds Bush Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 783 out of 1808 reviews
Rating 8 - Good. 445 out of 1808 reviews
Rating 6 - Okay. 297 out of 1808 reviews
Rating 4 - Poor. 159 out of 1808 reviews
Rating 2 - Terrible. 124 out of 1808 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Sanjay

Stayed 6 nights in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, food and location
Stayed 5 nights in Jan 2026

4/10 Poor

Alannah

Liked: Amenities
Disliked: Cleanliness
The shower pole broke off when I got in. The cleaner must have seen it and just propped it up! Room 648. I also called twice for my reciept and still haven’t had it emailed over as promised!
Stayed 1 night in Jan 2026

10/10 Excellent

Arron

Liked: Cleanliness, amenities, property conditions & facilities
We just wrapped up our second annual stay at your wonderful hotel, and once again, it did not disappoint. A special thank you to Aaron at the front desk, who provided exceptional service and truly made us feel welcome. Now that we’ve headed back from London, we can say with certainty: whenever we return to the city, this will be our home away from home. An amazing experience all around!
Stayed 2 nights in Jan 2026

8/10 Good

Keisha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was lovely for the price paid. Staff friendly and attentive. The toilet was blocked in our room and we were moved within 15 mins no issues
Stayed 1 night in Jan 2026

8/10 Good

Thi Diem Chau

Stayed 2 nights in Jan 2026

6/10 Okay

Ingrid

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Our check -in process was great and the first room we were assigned was almost perfect except very,very cold. We received a portable heater which worked well but then some of the main lighting in the room suddenly went off. We had to switch rooms but the second room was not as clean and had other issues.
Stayed 17 nights in Dec 2025

8/10 Good

Amelia

Business traveller
Liked: Cleanliness, staff & service
Convenient location to the shopping centre and tube. Rooms always clean, tidy and ready. My one bug bear is that there is never any english breakfast tea in the rooms! Always have to go down and ask for it at reception
Stayed 1 night in Jan 2026

10/10 Excellent

Nkechi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff especially Aaron
Stayed 3 nights in Jan 2026

4/10 Poor

Phil

Business traveller
Disliked: Room comfort
This hotel seems to be getting worse. The heating was not working, so after a complaint to reception I lucky to be provided with an oil filled radiator (my colleague with the same issue on a completely different floor was not so lucky). The bedding was put on the bed with a sticky laundry label still attached (at least it was clean I guess). There was no bath mat for the over bath shower, so climbing out of the bath was treacherous. Beverage tray only had camomile tea. I guess that was to calm your nerves before checking out. After the first visit I don’t have breakfast here as the office is a 20 minute walk away and I can get a good and cheap breakfast there. My only experience of breakfast in the past (so not current feedback) was a very disappointing cooked to order breakfast that took much longer than it should. The rooms are generally quite pokie, with either windows that face into the atrium, or have manefestation preventing you from looking out if you’re on a lower floor. I try not to stay here, but unfortunately Shepherds Bush is not over-endowed with hotels, and as I said… the office is a 20 minute walk away.
Stayed 1 night in Jan 2026

6/10 Okay

Neil

Stayed 1 night in Oct 2025

10/10 Excellent

Howard

Stayed 2 nights in Dec 2025

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, comfortable nights sleep.
Stayed 1 night in Dec 2025

8/10 Good

Junior

Liked: Cleanliness
Lovely Hotel, Staff very helpful. Just disappointed on breakfast, nothing left whenever we came down at 9.40
Stayed 1 night in Dec 2025

10/10 Excellent

Brendan

Stayed 1 night in Dec 2025

4/10 Poor

elsa martha

My room on 2nd floor was not a 4 star room, needed lots of tlc. Soup of the day was same to days in a row, made my wonder about the fresheness of the catering. Staff were nice and helpful
Stayed 5 nights in Dec 2025

6/10 Okay

Even

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Decent breakfest, but very poor cleaning in the rooms
Stayed 3 nights in Dec 2025

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Reception staff were lovely, hotel was clean. Food wasn't amazing and not much choice for fussy children!! If we were staying for a week I'm not sure we would have eaten at the hotel but we were only there one night to see a show at the O2 Academy next door so perfect for what we wanted.
Stayed 1 night in Dec 2025

8/10 Good

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location. Lovely hotel. Early check-in charge is a rip off.
Stayed 1 night in Dec 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Apart from the crack in the sink it was spectacular
Stayed 1 night in Dec 2025

6/10 Okay

Stacey

The gentleman who checked us in was really nice. the lobby where you can get a drink at the Jin bar is pretty and they have water refill stations on each floor which is really handy. Unfortunately, the air conditioning in our room didn’t work and it was absolutely sweltering the whole time we were there and very uncomfortable ! The room was also quite tired and there were so many stains all over the carpets! We told the lady at the front desk when we checked out but she didn’t seem bothered and just said hope to see you again… rather disappointing. Breakfast was pretty average. Not a massive selection, and there was no yoghurt or fruit left or being refilled either. The cooked breakfast buffet there was okay. Good quality bacon, sausage and eggs. Over all it’s a good location but the fact our room air on didn’t work was a massive downfall for us.
Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Stayed 1 night in Nov 2025

2/10 Terrible

Hanna

Disliked: Cleanliness, staff & service, amenities
I chose this hotel because the room had a fridge and a bathtub. When i arrived I noticed that the toilet didn't flush properly,the sink didn't drain and the fridge wasn't working. I talked to the staff in reception and they asked someone to have a look.They got the toilet working but nothing else.Tried to have a bath but could't get any hot water in the bath or the shower,only the sink had hot water,that wouldn't drain.Then I tried to have toast at breakfast but the bread got stuck in the toaster.A very polite man asked me to use another toaster since that one wasn't working properly.The AC didn't work at all and while the cleaning lady tidied my room,she also took all the toilet paper! There was a roll in the holder when I left and when I got back the holder was empty! For the first time ever checking out of a hotel they didn't ask me how I enjoyed my stay....can guess why. The only good thing was nice towels and the wifi worked. would
Stayed 2 nights in Dec 2025

4/10 Poor

Vasilios

Business traveller
Disliked: Cleanliness
I stay here for convenience to my London office but despite upgrading myself to a better quality of room this time it was still poor. The shower was tatty, marks on the carpet and a bedside light that did not work. I have expressed my concerns to the Hotel Staff before but it seems to fall on deaf ears. Such a shame as it's a beautiful building.
Stayed 1 night in Dec 2025

8/10 Good

Julia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Value for location
Stayed 1 night in Dec 2025