6/10 â Acceptable
Philip
28 déc. 2025
Points forts : Service et personnel
Points faibles : Propreté, commodités
The hotel was a bitter disappointment.
Initially we were given a basement room, which was unexpected for a 4 star hotel. We refused the room and the staff was friendly and managed to get us a room on the third floor.
That room was very small, and the carpet was very dirty, with traces of dust in the corners and spotty. The bedsheets also had stains on them, and the experience was underwhelming. The mattress was stiff and the pillows flat - I wonder how long these have been in service. Also the bed was made of two mattresses - a second bed sheet would have made this more comfortable in order not to fall in the crevasse.
The bathroom was small but clean, but the water didnât evacuate properly from the bathtub / shower.
Breakfast on the whole was good, staff friendly.
Wishlist that would have softened the blow: bottled water in the room and slippers to avoid walking barefoot on that carpet.
Honestly, not a 4 star hotel experience based on my international travels - seems like UK has a lower threshold for this.
Philip
Séjour de 1 nuit en décembre 2025