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"My room did not have any curtains on the Window .... no cups in the room for water.... " More

By a verified traveller on Mon 19 Aug 2019

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Hotel Description

Hotel near California State University-Northridge in Northridge

In Northridge

A stay at this hotel places you within half a mile (1 km) of San Fernando Valley and 3 miles (5 km) of California State University-Northridge. Westfield Topanga is within 6 miles (10 km) and Van Nuys Golf Course is within 9 miles (15 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Free WiFi, kitchens

The 117 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and ironing boards are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$149* Per night/room 1 Mar. - 2 Mar.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Los Angeles - Northridge ratings based on 22 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Los Angeles - Northridge

Everyone (10) Couples (1) Family (4)
4 out of 5

Posted by on 30 Nov. 2019

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1 out of 5

Posted by on 26 Oct. 2019

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3 out of 5
My room did not have any curtains on the Window .... no cups in the room for water....

Posted by on 19 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Hotel Management

Thank you for being our guest. We are sorry we missed meeting some of your expectations and regret the inconveniece it caused. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We are sorry if our front desk staff did not communicate this to you at the time of check-in. On behalf of everyone here, we invite you to revisit us for a better experience.  Sincerely, Hotel Management

5 out of 5
All the bed and bathroom are clean, we’ll come again on next trips

Posted by on 2 Aug. 2019

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Comment from Hotel Management

2 Aug. 2019 by Hotel Management

Thank you for the wonderful review of Extended Stay America. We're thrilled to know you loved your well-maintained room and that you had a great time with us. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management

2 out of 5
First, the hotel isn't in a great part of town. I grew up in the SF Valley. It is not like it was when I grew up there. There is an abandoned building outside my window with gang graffiti all over the fence. Then there was the bad electrical plug. Every time I plugged something (2 times) in it popped the GFI. I had to run my computers powers cord behind the sink to get power for my computer. The offices reaction to it, thanks for telling us. We'll fix it tomorrow or Monday. Nice, right?

Posted by on 29 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Hotel Management

Thank you for evaluating your visit. We apologize for the maintenance issues you encountered in your room and for not being able to resolve the problem to your satisfaction. Please be assured that we have discussed your feedback with the appropriate teams in an effort to tackle such situations more diligently in the future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management

2 out of 5
The room was not thoroughly cleaned. The counters were sticky and had dried food. There was also dried soap on the sink, the walls were dirty, and the room had a strange stale, spicy stench.

Posted by on 3 Jul. 2019

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Comment from Hotel Management

4 Jul. 2019 by Hotel Management

Thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered in your room. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management

2 out of 5
I just wanted a clean place to sleep for the night, but my room was not even touched by housekeeping.

Posted by on 28 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by Hotel Management

Thank you for taking the time to evaluate your visit. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

5 out of 5

Posted by on 15 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by Hotel Management

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

1 out of 5
Put in a room with a broken air conditioner, switched rooms. The single bath towel we had had black hair all over it. The b

Posted by on 23 Mar. 2019

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Comment from Hotel Management

24 Apr. 2019 by Hotel Management

Please accept our sincere apology for the difficulties you encountered with your rooms. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

4 out of 5

Posted by on 4 Mar. 2019

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Comment from Hotel Management

24 Apr. 2019 by Hotel Management

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management

About the Extended Stay America Los Angeles - Northridge

Location 19325 Londelius St, Northridge, CA 91324

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Los Angeles - Northridge also features coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Self parking is free. This Northridge hotel is smoke free.

  • 117 guestrooms or units
  • 4 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Los Angeles, CA (LAX-Los Angeles Intl.) (42.4 km / 26.3 mi)
  • Train station: Chatsworth Transportation Center (6.8 km / 4.2 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Los Angeles - Northridge offers 117 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room (weight limit: 20 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Los Angeles Aparthotel Northridge
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You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.travelocity.ca/Los-Angeles-Hotels-Extended-Stay-America-Los-Angeles---Northridge.h1261951-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.