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Krystal Grand Los Cabos All Inclusive

3.5-star property
Carretera Transpeninsular Km 29, San Jose del Cabo, BCS 1-855-887-0424
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3.4 out of 5
See all 5 Travelocity Reviews

"Very impressed by the hotel staff; hard working and very attentive to all needs. Buffet offered very good authentic food and the service was impres ... " More

By a verified traveller on Sun 12 Aug 2018

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Hotel Description

3.5-star beachfront hotel near Costa Azul Beach

On the beach

Within a 15-minute walk of the hotel, you'll find Costa Azul Beach and Palmilla Beach. Also, Playa Hotelera is within half a mile (1 km) and Plaza Mega Comercial Mexicana is within 2 miles (3 km).

Renovated in 2016

This hotel features 3 restaurants, 5 outdoor pools, and a health club. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, balconies

The 352 guestrooms have LED TVs with cable channels and offer free WiFi and free minibar items. Other amenities include furnished balconies, 24-hour room service, and coffee/tea makers.

Junior Suite Ocean View 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite Swim out - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite Altitude Ocean front - 1 King bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Ocean View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite Altitude Swim up - 1 King bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite Altitude Swim up - 2 double beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Krystal Grand Los Cabos All Inclusive ratings based on 5 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Krystal Grand Los Cabos All Inclusive

Everyone (5)
4 out of 5
Very impressed by the hotel staff; hard working and very attentive to all needs. Buffet offered very good authentic food and the service was impressive. Hotel and rooms were clean and well maintained. Again, very pleased with the overall work ethic of the hotel staff.

Posted by on 12 Aug. 2018

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Comment from Hotel Management

13 Aug. 2018 by Quality and Service Manager

Dear Guest, Thank you for choosing Reflect Krystal Grand Los Cabos, it is nice to know that you enjoyed your stay with us, we will share your kind comments with our staff that undoubtedly motivates us to continue improving. It has been a pleasure to assist you and we hope to welcome you soon.

1 out of 5

"disappointing" is an understatement

Pros: The beach and pools were nice.
Cons: Updating, maintenance, food and food service!
Upon arrival, we were advised our room ( an ocean front room ) would not be ready until the next day. The hotel was majorly overbooked. We talked to numerous others staying there who also got bumped from their ocean front or ocean view room and sent to the "residence" building next door. The main hotel was way overbooked all week, not just one day. At the residence building, our room had sheer drapes only (Could see through them), TV didn't work, road noise was like trying to sleep at the end of the Cabo airport runway, telephone didn't work, towel rack fell off the wall, and all light switches were very dirty. But, we stayed in that room for one night. The next day we were moved into our booked room. It was better than first room, but it still left a lot to be desired. Room was in very poor shape. Maintenance is a key issue at this hotel. You never know when you will have hot water for a shower. The handle on the bathroom sink was broken. Now for the food. The food was, at best, average. You were not supposed to need reservations at any restaurant on the grounds except the Asian restaurant. However, you could walk up to any of the others (except the buffet) and you would be turned away, even if half the tables were empty, because you weren't on the reservation/waiting list. They suggested you go to the buffet. Now, the groundskeeping staff did a great job of keeping the grounds, and the beach is awesome. But with that said, stay somewhere else!

Posted by , from Eastland Tx on 19 Feb. 2018

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Comment from Hotel Management

1 Mar. 2018 by michel

Dear Guest, We sincerely regret what happened during your last visit. We would like to inform you that we are currently looking into the inconveniences that you experienced. Your comfort and satisfaction are our top priorities. It is sad to hear that your expectations were not met. Please rest assured that we are taking all this feedback most seriously. I do hope you will consider staying with us again. We appreciate your comments and hope to see you soon. Kind regards, Michel T., The Manager.

5 out of 5

Excellent staff, great facility, awesome beach

The management and staff went out of their way to accommodate any request that would enhance our stay. The facility is new and still not fully operational however it was still a great vacation. We have travelled all over the world and stayed at a wide variety of location and price ranges and this location offers one of the best values. If you are looking for somewhere to relax, unplug and enjoy beautiful views of the ocean, surf and sand in well appointed facilities this is the place to be.

Posted by , from Valencia California on 24 May 2017

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Comment from Hotel Management

3 Jun. 2017 by Michel

Dear Guest: On behalf of the dedicated collaborators to serve with passion and commitment, we thank you for choosing us as your vacation destination in Los Cabos. It was a pleasure for us to assist you and have you as a guest and we hope to see you back soon, Thanks for your preference. Kind regards, Michel T., The Manager.

2 out of 5

HOTEL IS STILL UNDER MAJOR CONSTRUCTION

Worst stay at an all inclusive that we have ever had. Staff was rude didn't know what was going on and hotel is literally half done so if you want to stay in a work zone I would recommend.

Posted by on 30 Mar. 2017

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Comment from Hotel Management

17 Apr. 2017 by The Manager

Dear Guest: Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and highly regret that we were not able to meet the level of your expectations. We hope you will give us another opportunity to better serve you in the future. Cordially,

5 out of 5

Exquisite, paradise. Wonderful

It was such a wonderful beautiful place. The complex was new and all the modern conveniences. The staff was over the top to see to your every need . The food first rate. I would always choose this place first

Posted by , from mpls on 21 Mar. 2017

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Comment from Hotel Management

17 Apr. 2017 by The Manager

Dear Faith,Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We hope you will give us another opportunity to serve you again in the future. Cordially,

About the Krystal Grand Los Cabos All Inclusive

Location Carretera Transpeninsular Km 29, San Jose del Cabo, BCS 23400

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Theme parties included

Property Features

Some rates at Krystal Grand Los Cabos All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Krystal Grand Los Cabos All Inclusive, you'll find 5 outdoor swimming pools, a health club, and a children's pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. Public spaces have free WiFi. A rooftop terrace, spa services, and a complimentary children's club are also featured at the family-friendly Krystal Grand Los Cabos All Inclusive. Self parking and valet parking are free. A complete renovation of Krystal Grand Los Cabos All Inclusive was completed in December 2016. Smoking is allowed in designated areas at this 3.5-star San Jose del Cabo hotel.

  • 352 guestrooms or units
  • 7 levels
  • 3 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Manager's reception (free)
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: San Jose del Cabo, Baja California Sur (SJD-Los Cabos Intl.) (21.1 km / 13.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Krystal Grand Los Cabos All Inclusive offers 352 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. 58-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This San Jose del Cabo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Krystal Grand Los Cabos All Inclusive has 3 restaurants serving breakfast, lunch, and dinner.

Restaurante O - This restaurant specializes in international cuisine. Open daily.

Restaurante Ayami - Overlooking the garden, this fine-dining restaurant specializes in Middle Eastern cuisine and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Hotel Names

  • Reflect Krystal Grand Los Cabos Todo Incluido Resort
  • Reflect Krystal Grand Los Cabos Todo Incluido San Jose del Cabo
  • Reflect Krystal Los Cabos Tod
  • Krystal Los Cabos Inclusive
  • Krystal Grand Los Cabos All Inclusive Hotel
  • Krystal Grand Los Cabos All Inclusive San Jose del Cabo
  • Krystal Grand Los Cabos All Inclusive Hotel San Jose del Cabo

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.