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Luna Palace Hotel and Suites

Property class: 3
Family-friendly beachfront hotel with kayaking

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Photo gallery for Luna Palace Hotel and Suites

Outdoor pool
Property video
Exterior
Breakfast, lunch and dinner served
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Ave Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100
  • Place, Playa Brujas
    ‪2 min walk‬
  • Place, Cerritos Beach
    ‪14 min walk‬
  • Place, Witches Beach
    ‪6 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Junior Suite, Kitchenette, Partial Ocean View

In-room safe, blackout drapes, iron/ironing board

Junior Suite, Kitchenette, Partial Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite, 1 Bedroom

In-room safe, blackout drapes, iron/ironing board

Family Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Junior Suite, Kitchenette, Garden View

In-room safe, blackout drapes, iron/ironing board

Junior Suite, Kitchenette, Garden View

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, Kitchenette, No view

In-room safe, blackout drapes, iron/ironing board

Junior Suite, Kitchenette, No view

9.6 out of 10
Exceptional
(4 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Studio Suite

Hair dryer, towels

Junior Studio Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

In-room safe, blackout drapes, iron/ironing board

Junior Studio Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Studio, Kitchenette, Ocean View

In-room safe, blackout drapes, iron/ironing board

Studio, Kitchenette, Ocean View

9.4 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Mazatlán

On the beach.At this Zona Dorada hotel, you'll be within a 5-minute walk of Playa Brujas and Islands and Protected Areas of the Gulf of California. Punta Camaron Beach and Islas de Mazatlan Ecological Reserve are also within 2 miles (3 km).

What's nearby

  • Playa Brujas - 2 min walk - 0.2 km
  • Cerritos Beach - 14 min walk - 1.2 km
  • Punta Camaron Beach - 3 min drive - 3.1 km
  • Bula - 4 min drive - 3.5 km
  • Witches Beach - 6 min drive - 5.8 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Angelo's - ‬5 min walk
  • ‪La Catrina Restaurant y Cantina - ‬2 min walk
  • ‪La Fifi - ‬11 min walk
  • ‪Fat Fish - ‬8 min walk
  • ‪Los Panchos-pueblo Bonito - ‬4 min walk

About this property

Luna Palace Hotel and Suites

Family-friendly beachfront hotel with kayaking
Some rates at Luna Palace Hotel and Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Luna Palace Hotel and Suites offers its guests a children's pool, an outdoor pool, a waterslide, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A terrace, multilingual staff, and a garden are also featured at the family-friendly Luna Palace Hotel and Suites. Limited free parking is available on a first-come, first-served basis.

This 3-star Mazatlán hotel is smoke free.

  • 1 building
  • 71 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Luna Palace Hotel and Suites offers 71 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations at this 3-star hotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils.

This Mazatlán hotel provides complimentary wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: MXN 350 for adults and MXN 170 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Kayaking
  • Outdoor pool
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 29-inch TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 540 per pet (varies based on length of stay), plus a deposit of MXN 900 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 300.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 170 for children
  • Pet deposit: MXN 900 per stay
  • Pet fee: MXN 540 per pet (varies based on length of stay)
  • Rollaway bed fee: MXN 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Luna Palace
Luna Palace
Luna Palace Hotel
Luna Palace Hotel Mazatlan
Luna Palace Mazatlan
Palace Luna
Luna Palace Resort All Inclusive
Luna And Suites Mazatlan
Luna Palace Hotel Suites
Luna Palace Hotel and Suites Hotel
Luna Palace Hotel and Suites Mazatlán
Luna Palace Hotel and Suites Hotel Mazatlán

Luna Palace Hotel and Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 310 out of 792 reviews
Rating 8 - Good. 270 out of 792 reviews
Rating 6 - Okay. 120 out of 792 reviews
Rating 4 - Poor. 38 out of 792 reviews
Rating 2 - Terrible. 54 out of 792 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Brenda

Stayed 28 nights in Nov 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I wanted for a relax and recharge beach vacation! Comfortable beds, kitchenette, amazing view of the ocean. Swim in the warm clean pool or walk down a few steps and swim in the Ocean. Friendly kind staff with good English skills. Clean, neat, and well maintained!
Stayed 8 nights in Dec 2025

8/10 Good

Harley

Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was good View was amazing Nice bed Pool and beach
Stayed 1 night in Dec 2025

10/10 Excellent

Willis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new place for us. Love the location, breakfast, and staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jan, Andover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Ocean view id breathtking - postcsrd if you remember postcard
Stayed 1 night in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice. We had a welcome banner on our door. AWESOME breakfast buffet! Thanks
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy R

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff (Elizabeth checked us in) and lovely updated room with a spectacular view and a well appointed kitchen! Would definitely stay here again!
Stayed 1 night in Nov 2025

10/10 Excellent

amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location, staff was very helpful. View was beautiful. Everything you need in walking distance.
Stayed 1 night in Oct 2025

10/10 Excellent

Christian D

Liked: Cleanliness, property conditions & facilities
Great job
Stayed 4 nights in Jun 2025

2/10 Terrible

frederick c

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2025

8/10 Good

Cecilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food, clean facilities, easy access to the beach, great views.
Stayed 3 nights in Jun 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is amazing. The staff super welcoming and friendly
Stayed 5 nights in Jun 2025

10/10 Excellent

Vaneza

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience
Stayed 6 nights in Apr 2025

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Jose

Liked: Staff & service
Stayed 3 nights in Apr 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this was a great resort to stay at, but there were some things that weren't great too. It was small, which I liked, with 80 rooms total, 10 on each floor. I asked to be close to the pool because I just got out of hospital and was basically on bedrest, and the hotel accomodated me. The pool is gorgeous, and was never busy, the area around the pool and on the beach was the same - there were always tons of loungers free. However, Expedia said there was room service, and there was not. I believe the posting also said there was a coffee shop or more places to eat. There is only one restaurant and one pool bar. I had a kitchenette, and there were pots and a pan, but no utensils for them. Only forks, knifes, and spoons. There were dishes as well, but no dish soap or cloths, so I had to order those with an Uber Eats grocery order. That was really annoying. There were no free water bottles, other than the two in the room. And the shower was always cold. But the room was mostly clean, a few food smears on cupboards in the kitchen and other places it wasn't cleaned super well. The restaurant was only open for breakfast and lunch - you had to walk over to their sister hotel for dinner, and I couldn't walk that far. Also, the lunch menu was very limited and not super healthy. There were hamburgers, hot dogs, nachos, chicken fingers, and I think steamed salmon. So I ordered from Uber Eats a lot. Overall, I enjoyed it, but would try somewhere else next time.

10/10 Excellent

Joshua, Sunnyvale

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stuff was really nice, Paul and Adolpho. The stuff in lobby really helpfull and nice. Rooms were clean and really nice. Angelica the concierge from all the palace hotels was really awesome and helpfull. All dinner reservation went really smooth . We had a birthday in our family trip and she helped us with informations where we can get cake and decorate the room . I would go there again . Loved the place ❤️
Stayed 7 nights in Mar 2025

10/10 Excellent

Maria E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here! Will come back
Stayed 6 nights in Mar 2025

8/10 Good

Joel, Rockport

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location near very good restaurants. We liked the views. The hotel was good but showing its age. There are a couple of things that they can improve on... - we got 4 small bottles of water to drink when we got there. After a day and bottles not replaced they said we had to ask for replacing and had to go get them. Hmm...no thanks. We got water at the Oxo. - At the end of stay we had to wait for someone to go and check the room and they expected to cut the bracelet that we had to wear during the stay. These are fine but they could send you a message before your last day telling you all the details to be able to checkout. They could even use Whatsapp which they say we could use but when i did with questions about the water there was no response.
Stayed 11 nights in Feb 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!
Stayed 9 nights in Feb 2025

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location, cleanliness and awesome ocean and pool view. Every staff member did their best to accommodate. The morning breakfast was delicious. Would highly recommend.
Stayed 6 nights in Feb 2025

8/10 Good

MARTI

Liked: Cleanliness, property conditions & facilities, room comfort

Nice resort-poor pool service

We wer very happy with the condition of the resort. our room was very clean and modern. The service around the pool however was poor. The server walked right by us and would ask couples by us if they wanted anything. The pool bar tender didn't know how to make many drinks.
Stayed 7 nights in Feb 2025

10/10 Excellent

DEBRA JOANNE LESLIE, VANCOUVER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at The Luna Palace the last 3 times I have gone to Mazatlan and love this hotel. The staff are all so friendly and welcoming. Every room has a fully equipped kitchen.
Stayed 7 nights in Feb 2025

8/10 Good

Timothy David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really did enjoy the property and the staff were all awesome. The beach is perfect with soft sand and miles of walking to the south. Breakfast and lunch was good but limited with the options. We felt, and we often travel to Puerto Vallarta, that the safety of the city, not the property, was a little iffy. Federally police frequently patrolled the area. One late night during our stay I heard 2 gun shots followed by numerous police racing down the street in the direction of the sounds. We really did like our stay but I don’t know if we will return until we hear better reports about the safety of Mazatlán.
Stayed 6 nights in Jan 2025

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic!
Stayed 14 nights in Feb 2025