Skip to main content
Beginning of main content

"The hotel exceeded my expectations! My husband and I took our 3 & 4 year old daughters. Check in was fast, and the staff was very friendly and accommo ... " More

By a verified traveller on Fri 10 Aug 2018

Enter dates to see availability

Hotel Description

4-star beachfront property near Green Grotto Caves

Beachfront retreat

Within a 10-minute walk of the property, you'll find Flavours Beach and Cardiff Hall Beach. Also, Runaway Bay Beach is within half a mile (1 km) and Green Grotto Caves is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a golf course, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and an arcade/game room, and families will appreciate the onsite laundry facilities.

Free WiFi, flat-screen TVs

The 266 guestrooms have flat-screen TVs with cable channels and offer free WiFi and furnished balconies or patios. Minibars, room service, and coffee/tea makers are also available.

Premier Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$314* Per night/room 14 Dec. - 15 Dec.

Suite, 1 Bedroom (Water View, Butler Service)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room (Water View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Plunge Pool, Concierge Service)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront (Concierge Service)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront (Butler, Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Jewel Runaway Bay Beach & Golf Resort – All Inclusive ratings based on 29 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Jewel Runaway Bay Beach & Golf Resort – All Inclusive

Everyone (13) Couples (2) Family (11)
1 out of 5
The rooms are out-dated and very dirty. We also had a dresser that the countertop wasn't properly secure and falling off, a definite safety hazard. The phone and bed side lights in the room did not work. There were ants all over the floor. The food was not great. Very few of the staff were friendly, most seemed like they didn't want to be there. We switched rooms twice and the staff and management team was not overly helpful/didn't seem to care. The resort seems to cater more to locals than tourists. We ended up moving to a different hotel after 2 nights - it was 2 nights too long... was ready to move 1 hour after check in.

Posted by on 29 Nov. 2019

Was this review helpful to you?
Comment from Hotel Management

30 Nov. 2019 by Manager

Thank you for your feedback. We regret that the amenities and services provided did not meet your expectations. Your reviews are greatly appreciated by us as we do have an ongoing process where feedback such as yours are incorporated in our trainings and used to make enhancements to the resort. I do hope that as these changes come to fruition you will be encouraged to visit us again. Warm Regards

4 out of 5
This was our second time visiting Jewel Runaway bay with our two boys (9 and 6). While the rooms and WiFi could absolutely use some updates, the property, food and staff are absolutely amazing. This is definitely a family resort and I'm not quite sure why couples in their 20's would pick this resort with all of the other adult only options. The kids love it and we leave feeling relaxed and looking forward to our next visit...hopefully next Christmas!

Posted by on 11 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

12 Dec. 2019 by Manager

Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates. We look forward to seeing you soon.

4 out of 5
Nice clean Beach, many dining and activity options. Rooms was beautiful but did not have Wi-Fi as advertised. Lots of mosquitoes in my room. Very friendly staff, amazing food! Long shuttle ride from the airport, almost two hours.

Posted by on 7 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

8 Dec. 2019 by Manager

Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates. We look forward to seeing you soon.

2 out of 5
The only thing going for this place is the ocean beach area. They took away the vodka and rum out of your room. So if you need a drink you have to walk. We had concierge services which consisted of a phone call a day to see if we needed anything. If we did need something it took them at least four hours to bring it it was ridiculous. If you want room service which was concierge service you have to pay three dollars if a child calls five dollars if an adult calls per item so where is the all inclusive. The food is the same menu every day doesn’t change. No longer give you red stripe in your room either. When We arrived they didn’t have my daughter listed as staying at the Jewel Runaway Bay thank God I had my email I had to forward that to them and then she was able to stay with us. This place was a joke definitely went downhill. You also have a towel card if you don’t return your card you are charged $25 and you have to walk at the end of the beach to get the towels they are not in a very usable location. Very disappointing for what we paid. I read all the reviews about this place and thought for sure they were crazy there was no way they were talking about the place that I had been to two years ago well they were definitely right the reviews are right on about this place

Posted by on 17 Nov. 2019

Was this review helpful to you?
Comment from Hotel Management

18 Nov. 2019 by Manager

Thank you for your feedback. We regret that the amenities and services provided did not meet your expectations. Your reviews are greatly appreciated by us as we do have an ongoing process where feedback such as yours are incorporated in our trainings and used to make enhancements to the resort. I do hope that as these changes come to fruition you will be encouraged to visit us again. Warm Regards

5 out of 5
The property is well maintained and well run. Everyone we interacted with was friendly and accommodating. You cannot best the beach. The beach is large with plenty of room to accommodate the guests. The water is a myriad of blues and greens and calm so everyone can safely enjoy the water. They’d added a water park since our last visit and it was incredible. So well maintained, clean and relaxing. A great place for a family vacation. Special shout out to Karlene who was outstanding in helping to ensure that our vacation was everything we wanted it to be.

Posted by on 3 Nov. 2019

Was this review helpful to you?
Comment from Hotel Management

5 Nov. 2019 by Manager

The Jewel Runaway Bay Beach & Golf Resort management and staff wish to express great thanks to you for spending your vacation with us and sharing your thoughtful review. We are delighted in knowing your vacation time was enjoyed by making the most of the amenities, hotel facilities and the exceptional service offered by the staff. Our goal is always to create an experience of a lifetime for you our valued guest and we are happy your experience was all you anticipated. It is a pleasure to know that you enjoyed the accommodation, beautifully maintained property, dining options available, amazing entertainment and activities. The associates mentioned will also be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future for another vacation experience.

3 out of 5
Likes : staffing,ambiance , Dislikes: food, no juice in mini fridge

Posted by on 26 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

26 Sep. 2019 by Tashelia

Thanks for such a superb review! We are happy that you chose the Jewel Runaway Bay Beach & Golf Resort and that you enjoyed your experience enough to share it with us. We do hope that you will give us the pleasure of hosting you again soon.

5 out of 5
My kids enjoyed every bit of it, they didn't want to leave, will definitely book again

Posted by on 26 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

26 Aug. 2019 by Manager

Thanks for such a superb review! We are happy that you chose the Jewel Runaway Bay Beach and Golf Resort and that you enjoyed your experience enough to share it with us. We do hope that you will give us the pleasure of hosting you again soon.

2 out of 5
Check in process was brutally slow. Check in is at 3pm our room wasn’t ready until just before 6:30pm. This hotel lacks the fine touches that an all inclusive property should room. Rooms were livable at best. The furniture, TV and decor was very outdated. There was no WiFi connectivity anywhere on the property except the lobby area and it was subpar at best. The customer service was horrible and generally slow. The food at the Buffet and the Hibachi was excellent everywhere else the food was dismal. This resort lack organization and the will to please their guest. The 4 tennis courts were okay but the resort only had three (3) rackets so couples couldn’t play together. The water park and spa were awesome. The golf course was in the best shape it could be due to no rainfall this time of year. It was still payable and fun. My caddy, Clyde “Lanky”, was awesome with service and golf tips. Would I stay there again - DEFINITELY NOT. Would I recommend this resort - DEFINITELY NOT

Posted by on 25 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

27 Jul. 2019 by Manager

We do apologise for the discomforts that you have encountered at our resort. We appreciate your feedback and can assure you that our team of experts are working assiduously to correct the issues you pointed out. As a world-renowned resort, our aim is to provide exceptional service to our Guest. This is attained by constant upgrading of our facilities and training of our staff. We hope that on your next visit, you will be satisfied with our improvements. Thanks again for making it Jewel Runaway Beach and Golf Resort, we hope to host you again in the future. Warm Regards

3 out of 5
The first appearance pulling in was very, very disappointing, this hotel in need of renovation ASAP, Second very disappointing with the food choice it was limited, especially am from the island. I say at Ochi RIU the food and facility was excellent just on the comparison side! I asked for Coke 6 days in a row to put into my mini fridge no coke. I was told my room will not be ready until the next day, so I have to say in a different room for one night. Room smells need updated, Facility have lot of potential but lack of improvement. Need more security or need more light at night some area was too dark. **One piece of advice for management treat your employees with respect and more human kindness and you guest will receive more exceptional serviced from your employee***

Posted by on 24 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

24 Jul. 2019 by Manager

We do apologise for the discomforts that you have encountered at our resort. We appreciate your feedback and can assure you that our team of experts are working assiduously to correct the issues you pointed out. As a world-renowned resort, our aim is to provide exceptional service to our Guest. This is attained by constant upgrading of our facilities and training of our staff. We hope that on your next visit, you will be satisfied with our improvements. Thank you for visiting our resort. Warm Regards,

3 out of 5
The were only a few staff members who were friendly. The rooms were very outdated and housekeeping was terrible. I had to write notes to ask for more soap, tissues, toilet paper and enough towels for a family of 4. The beach was not cleaned often so there were plates, glasses, some trash and cigarette butts. Very long waits for drinks at the bars. The pools were nice and not too crowded. The ocean water was beautiful. We paid a lot of money for this trip and waited since last summer. It was very disappointing.

Posted by on 10 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

10 Jul. 2019 by Manager

Thank you for sharing your review of our resort with us, as well as your insight on areas you found unsatisfactory. We highly appreciate your feedback as it will help us to improve, and maintain a high standard of service as well as ensure that the service we provide match your needs. We are very sorry to hear of the inconveniences you experienced with us. Our ultimate goal is always to create an experience of a lifetime for you our valued guest and we seem to have missed that mark with you, As a world-renowned resort, our aim is to provide exceptional service to our Guest. This is attained by constant upgrading of our facilities and training of our staff. Thank you once again for sharing your review with us. Thank you also for selecting our resort for your vacation stay. We do look forward to another opportunity of hosting you. Kind Regards.

About the Jewel Runaway Bay Beach & Golf Resort – All Inclusive

Location Main Street, Runaway Bay, Saint Ann

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Golf - minimum age restriction 18
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Golf included
  • Offsite tours not included
  • Golf - number of holes 18
  • Golf - green fees included
  • Scuba diving lessons not included
  • Golf - transportation to golf course included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Surcharge for bottled wine
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Jewel Runaway Bay Beach & Golf Resort – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Jewel Runaway Bay Beach & Golf Resort – All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 7 restaurants on site. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a spa tub. Free valet parking is available. This 4-star Runaway Bay property is smoke free.

  • 266 guestrooms or units
  • 3 levels
  • 4 buildings
  • 7 dining venues
  • 6 bars or lounges
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 3
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Jewel Runaway Bay Beach & Golf Resort – All Inclusive offers 266 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Court Jesters - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Late night fare is available from room service (during limited hours).

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Reflexology
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Jewel Runaway Bay Beach & Golf Resort – All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • No pets or service animals allowed

Hotel Names

  • Jewel All Inclusive
  • Jewel Runaway Bay Beach Resort
  • Jewel Runaway Bay Beach Resort All Inclusive
  • Jewel Resort All Inclusive
  • Jewel Runaway Bay Beach
  • Jewel Runaway Bay Beach & Golf Resort Jamaica
  • Breezes Runaway Bay Resort And Golf Club
  • Jewel Runaway Bay Beach Golf Resort All Inclusive
  • Jewel Runaway Bay Inclusive

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
url importing https://www.travelocity.ca/Montego-Bay-Hotels-Jewel-Runaway-Bay-Beach-&-Golf-Resort-–-All-Inclusive.h661792-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.