4.1 out of 5

"The hotel exceeded my expectations! My husband and I took our 3 & 4 year old daughters. Check in was fast, and the staff was very friendly and accommo ... " More

By a verified traveller on Fri 10 Aug 2018

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Hotel Description

4-star beachfront property near Green Grotto Caves

Beachfront retreat

Within a 10-minute walk of the property, you'll find Cardiff Hall Beach and Runaway Bay Beach. Green Grotto Caves and Puerto Seco Beach Park are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a golf course, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and an arcade/game room, and families will appreciate the onsite laundry facilities.

Free WiFi, flat-screen TVs

The 266 guestrooms have flat-screen TVs with cable channels and offer free WiFi and furnished balconies or patios. Minibars, room service, and coffee/tea makers are also available.

Premier Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$393 per night

Suite, 1 Bedroom (Water View, Butler Service)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room (Water View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Plunge Pool, Concierge Service)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront (Concierge Service)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront (Butler, Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Jewel Runaway Bay Beach & Golf Resort – All Inclusive ratings based on 19 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Jewel Runaway Bay Beach & Golf Resort – All Inclusive

Everyone (12) Couples (1) Family (4)
5 out of 5
I love the pool at the top Building very top. The resort is outdated but o.k. Our room was the best /plunge pool on the top. Thank you for letting us enjoy the Jewel and thank you Egg man for the flowers at Breakfast.

Posted by on 10 May 2019

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Comment from Hotel Management

11 May 2019 by Karja

Thank you for sharing your experience with us. We look forward to seeing you on your next visit.

3 out of 5
Most staff not very friendly concierge was terrible All in all didn’t make us feel very welcomed Will not recommend this hotel to anybody

Posted by on 25 Mar. 2019

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Comment from Hotel Management

26 Mar. 2019 by Karja

First and foremost I must apologize fro the service received from the Concierge Desk. We will address immediately.

3 out of 5
Loved the property and food was great. However some of my interactions with some of the staff was a little disappointing especially since I am originally from Jamaica. Some of the staff had major attitudes when I asked a question or asked for a little help like getting towels. Felt like the treatment was because I was a black guest. Didn’t see the same treatment to white guests. Had a much better experience at the RIU Ocho Rios.

Posted by , from Jacksonville, FL on 20 Mar. 2019

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Comment from Hotel Management

30 Mar. 2019 by Karja

Thank you fro taking the time to share your experience with us. I am disappointed to hear of the attitude of the staff when you asked for towels. We are committed to providing our guest with the highest quality service and facilities, and regret that we fell short of our goal in this instance. Thanks again for your feedback

4 out of 5
Very nice beach . Rooms were clean and staff friendly. Rooms could use some updating. Overall a very nice vacation

Posted by on 3 Mar. 2019

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Comment from Hotel Management

5 Mar. 2019 by Karja

Thank you for your feedback and we are happy that you enjoyed your stay with us.

5 out of 5
This is a great place for the whole family. We loved how close everything is to the beach but still a big resort that did not feel crowded. The beach beautiful, spread out, and private so it is perfect to relax and let the kids play. The water park is not huge but the kids liked it. Our kids actually asked if they could go back to the kids club because they liked it so much. The rooms are small but clean. The food is good and the restaurants are easy to get into. The food is not 4 star but there was always something everyone liked and we were all satisfied. We would definitely go back and recommend to friends.

Posted by on 21 Feb. 2019

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Comment from Hotel Management

23 Feb. 2019 by Karja

Thank you for your feedback, we appreciate you taking the time to share, and we are happy that you enjoyed your stay with us. Hope that you will return in the near future.

5 out of 5
Absolutely a great hotel for families!! We took a family vacation with my daughter, son-in-law, 8 and 11 year old granddaughters and you couldn't ask for a better hotel for all of us. The water slide, pools, beach, bars and food had everything for everyone. Very clean and very very friendly staff that would do anything for you to make your stay comfortable. You just have to remember that you are on Island Time and it's fantastic. I would definitely go back.

Posted by on 4 Jan. 2019

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Comment from Hotel Management

5 Jan. 2019 by Karja

Thank you for your feedback we are delighted that you chose to spend time with us. We are happy that you enjoyed your stay and we look forward to hosting you again in the near future.

5 out of 5

Extremely clean and kid friendly

Pros: Kid friendly, clean, private beach
Cons: Food and drinks. Alcoholic Drinks were watered down. Food wasn't great.
Location: The beach was amazing. and great location
The hotel exceeded my expectations! My husband and I took our 3 & 4 year old daughters. Check in was fast, and the staff was very friendly and accommodating! The resort isn't too big nor too small, and perfect for families. The ocean view room was perfect, roomy and clean! The beach was beautiful, clean! The water park was amazing as well! All around an amazing stay! Would definitely recommend this resort! The food was alright but the buffet had lots of options.

Posted by , from Texas on 10 Aug. 2018

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Comment from Hotel Management

11 Aug. 2018 by SheldonD

Thank you Jessica for sharing your experience and also for staying with us. We are glad that you enjoyed your stay with us. I can assure you though that the drinks are not watered down. It has been a really hot summer and the ice in the drinks tend to melt very quickly.

3 out of 5

Room accommodations

Pros: Service staff was nice.
Cons: Rooms needed updating, better WiFi connection and food that you could recognize.
Location: The location is one hour from the airport and we were advised that it was not safe.
My family and I recently stayed at this resort from a Thursday to Sunday. The room I paid for was suppose to be ocean front view with 2 double beds. I arrived at the resort approximately 12:00pm. We were given access to the property and was suppose to be allowed to check in at 3:00pm. My room was not ready until 4 and when I arrived in my room, I was provided one king bed and a twin bed that was virtually a fold up cot. The room also had a horrible smell and we could only air it out with the doors open (air conditioner was automatically cut off when doors were open). The smell was so strong and horrible it made my daughter sick and she had to sleep in a family members' room until to smell improved 1 1/2 days later.When I asked for another room, they told me that they had no other rooms available and they could maybe give me another room on the next day (never happen). The WiFi connection was horrible and you could only pick it up in the smoking areas outside. The TV programming looked like poorly streamed recordings and the food was horrible; not to mention the bees living in the soda machines outside. Needless to say, I will not be choosing this resort on my next visit to Jamaica.

Posted by , from Florida on 25 Jun. 2018

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Comment from Hotel Management

5 Jul. 2018 by SheldonD

That you Jennifer for your feedback and for staying with us. I do apologise for the error in your reservations. The hotel was built in the 1950s and the rooms do carry the authenticate tropical Jamaican furnitures. We however do our daily upkeep of the hotel. Wifi has an issue we have been continuously working on. It is definetly a hit or miss depending on the traffic usage but is more of a hit. The lobby wifi is often times then strongest. TV programs are streamed from the US and other countries. The bees do not live inside the soda machines since no hives were found there but they are attracted to the sugar. We would put a trap but that would mean less honey for the coffee station and the smoothies in the mornings. We hope you will change your mind and return to us so that we may make it up back to you.

3 out of 5
Booked an ocean view jr suite with double beds. We checked in after waiting for our room to be ready still waiting for our adjoining room to be ready. Open the door to a terrible smell of mold, only 1 king size bed for 4 of us. The view was 1/4 of the pool. Complained to staff they brought in 2 twin beds for our kids and told us we could pay an additional $80 a night for ocean view. We spent entire trip stepping over beds and not enjoying view. Our room issue was the worst part of our trip but spent most of trip out of room.

Posted by , from indiana on 17 Jun. 2018

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Comment from Hotel Management

3 Jul. 2018 by SheldonD

Thank you for staying with us Brandie. I apologies for the issues you had and will forward to the management team.

5 out of 5

Respect Mon

Simply AMAZING!!! Completely satisfied experience from check-in to check out. The staff was authentic, courteous, friendly, attentive to our needs and helpful. The food and atmosphere was excellent. There was a variety of everything. The themed evening events are spectacular. There’s activities for all from the aquatrike, the water park, the 3 pools to those who just want to beach it out. We’d definitely will be back.

Posted by , from Pittsburgh,PA on 3 May 2018

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Comment from Hotel Management

8 May 2018 by SheldonD

Thank you for staying with us and also for your feedback 832Boiz. We look forward to seeing you again.

About the Jewel Runaway Bay Beach & Golf Resort – All Inclusive

Location Main Street, Runaway Bay, Saint Ann

All-inclusive Details

  • Access to onsite clubs included
  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Golf - minimum age restriction 18
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Golf included
  • Golf - number of holes 18
  • Golf - green fees included
  • Scuba diving lessons not included
  • Golf - transportation to golf course included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Surcharge for bottled wine
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Jewel Runaway Bay Beach & Golf Resort – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Jewel Runaway Bay Beach & Golf Resort – All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 7 restaurants on site. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, outdoor tennis courts, and a spa tub. Free valet parking is available. This 4-star Runaway Bay property is smoke free.

  • 266 guestrooms or units
  • 3 levels
  • 4 buildings
  • 7 dining venues
  • 6 bars or lounges
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 3
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Jewel Runaway Bay Beach & Golf Resort – All Inclusive offers 266 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Court Jesters - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Late night fare is available from room service (during limited hours).

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Reflexology
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Jewel Runaway Bay Beach & Golf Resort – All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • No pets or service animals allowed

Hotel Names

  • Jewel Runaway Bay Beach Resort All Inclusive
  • Jewel Resort All Inclusive
  • Jewel Runaway Bay Beach All Inclusive
  • Jewel All Inclusive
  • Jewel Runaway Bay Beach Golf Resort All Inclusive
  • Jewel Runaway Bay Inclusive

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.