"I have stayed as several of the AM Resorts all over and this by far was the least favorite of my stays. The hotel was clean and good for the most par ... " More

By a verified traveller on Tue 07 Aug 2018

Enter dates to see availability

Hotel Description

3.5-star beachfront property near Doctor's Cave Beach

On the beach

Within 3 miles (5 km) of this property, you'll find Montego Bay Cruise Ship Terminal and Montego Bay Marine Park. Fairview Shopping Center and Harbour Street Craft Market are also within 3 miles (5 km).

All-inclusive

This property features free water park access, a casino, and a full-service spa. Spend a day at the beach scuba diving, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Soaking tubs, WiFi

Boasting deep soaking bathtubs, the 308 guestrooms also offer WiFi and free minibar items. LCD TVs come with cable channels, and other amenities include furnished balconies and coffee/tea makers.

Deluxe Room, Resort View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$370 per night

Deluxe Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Bay View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sunscape Splash Montego Bay – All Inclusive ratings based on 28 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sunscape Splash Montego Bay – All Inclusive

Everyone (22) Couples (1) Family (4)
4 out of 5

Posted by on 18 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

19 Mar. 2019 by eConcierge

Thank you for the 4 star rating. eConcierge

1 out of 5
I will never stay at this resort again. The women that work at this resort are beyond RUDE!! I don't know how they have a job with the attitude that they have. The rooms are outdated and do not look like pictures. My friend called down to have our refrigerator restocked because we were out of everything & the operator continuously hung up on her. The beds are not comfortable & the bathroom lacks ventilation so when you get out to dry off the water from the ceiling is leaking all over you. Our balcony had an ant problem & they kept coming into our room. The beach is also covered with ants. The buffet food was something else. Some of the food was questionable. I seen the fruit at the fruit station covered in gnats & the workers just kept passing by like they didn't see them. The café had mostly sweets everyday & hardly no selection of cold food. I seen people with children that kept going to the adult pool instead of the kids pool. Its an adult pool for a reason. Whats even worse is that my friend told a manager about how rude the women were & he stated that they always get that complaint. So please tell me why they still have jobs with bad customer service skills. I would not recommend this resort at all.

Posted by on 5 Jun. 2019

Was this review helpful to you?
1 out of 5
That was the worst food ever...all the food taste like microwave very very poor the menu, they sell this hotel as an all inclusive but every time that you go and do anything outside you pay 50 usd or more for 10 min drive in a taxi. the amenities at the hotel wasn't good at all cleaning very bad too. We do not recommend this place at all. Never again. PLEASE DO RUIN YOU VACATION GOING TO SUNSCAPE SPLASH JAMAICA.

Posted by on 4 Jun. 2019

Was this review helpful to you?
4 out of 5
Beach was not what we expected - 3 out of 10. The buffet was ok - 5 out of 10. Great staff!

Posted by on 27 May 2019

Was this review helpful to you?
Comment from Hotel Management

28 May 2019 by eConcierge

Thank your feedback and rating of the beach and buffet. We wished you would have enjoyed our beach being surrounded by the Marine Park and will work to improve on the buffet. We are pleased that you were satisfied with the staff and hope you will return for another Jamaican vacation experience at Sunscape Splash Montego Bay. Econcierge

5 out of 5

Posted by on 24 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

1 May 2019 by eConcierge

Thank you for the 5 star rating. eConcierge

2 out of 5
The property is run down , air-conditioners don’t work properly. They ran out of towels every day by 9 to 10 AM . The pools were not the cleanest I think you definitely can get more bang for your buck at a different resort. The beach area wasn’t all that great either. They give you a $200 resort credit but you can’t use it for anything. The only thing it’s good for at the spa is anything that is $150 or more and it’s only $40 per trip. The rest of the $200 can are use towards $10 off of four different bottles of wine . It’s a joke . We bought an excursion dolphin swim. The dolphin swimming was nice but they rushed us and we didn’t get to do any of the other activities there. Such as riding the camel or feeding the other animals . In general everything in the area is extremely overpriced. Be prepared to pay way more than you think. We have stayed at numerous resorts all over the world and this one by far is the least bang for your buck.

Posted by on 22 Apr. 2019

Was this review helpful to you?
4 out of 5
The staff was amazing. The hotel treated us great. It was our 20 year wedding anniversary and they gave us a complimentary breakfast in bed and 2 bottles of champagne. My only complaints, if I'm keeping it real, are the food options and the beach. The food wasn't very good unless you are lucky enough to eat at the restaurant on the Sunscape Cove side. Sunscape Splash guests aren't allowed over there. Not sure why. So if you are debating on which side to stay on, I'd recommend the Cove side for that reason. The beach is not maintained very well. You can only go out about 10 yards in the water before it turns to seaweed or trash plants. So you barely can go out to waste level. Not sure why the hotel doesn't clean that up so you can enjoy their beach more. Made us go to other beaches. They also don't manage the beach lounge chairs very well. People will go down early and put their towels on the chairs and leave for hours. So there's basically no seating available until way later during the day. They have a policy that they will put your items in the lost and found if 30 minutes unattended, but that was never enforced while we were there. We waited for a couple of hours and saw 40 chairs unattended the whole time and there were only like 20 people in the water, so you knew there's no way they were there. People are very inconsiderate and selfish. But that's probably a problem everywhere. All in all though, we had a really good time and the hotel & staff were great!

Posted by , from Moore, OK (US) on 6 Mar. 2019

Was this review helpful to you?
5 out of 5
Great hotel. This was my 4th visit to the property this year. Great staff. Very clean. Nice rooms.

Posted by on 3 Dec. 2018

Was this review helpful to you?
4 out of 5

Posted by on 16 Oct. 2018

Was this review helpful to you?
Comment from Hotel Management

19 Oct. 2018 by eConcierge

Thank you for the 4 star rating. Shaudae Brown eConcierge

2 out of 5

Posted by on 7 Oct. 2018

Was this review helpful to you?
Comment from Hotel Management

10 Oct. 2018 by eConcierge

Good Day, Thank you for the rating and we are sorry that you were not pleased with the services provided. Shaudae Brown eConcierge

About the Sunscape Splash Montego Bay – All Inclusive

Location 1 Sunset Blvd, Montego Bay,

All-inclusive Details

All-inclusive room rates at Sunscape Splash Montego Bay – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Sunscape Splash Montego Bay – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Sunscape Splash Montego Bay – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants and 2 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces. This beach property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Montego Bay property.

  • 308 guestrooms or units
  • 6 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sunscape Splash Montego Bay – All Inclusive offers 308 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Deep soaking tub
  • Stocked minibar (free)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

World Cafe - Onsite buffet restaurant.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Gohan - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Open daily.

Coco Cafe - This Cafe serves light fare only. Open daily.

Barefoot Grill - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Manicures and pedicures
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Sunscape Splash Montego Bay – All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 40 per week (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunscape Splash Montego Bay All Inclusive
  • Sunscape Splash All Inclusive
  • Sunscape Splash Montego Bay
  • Sunscape Splash

You should know

  • Pets and service animals are not allowed on site.

Promotions

Children Stay Free

Book a stay in any room or rate plan for travel August 19 - December 22, 2019, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 26-30, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.