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"Nice hotel,accessible to other places,close to the airport,friendly staff,shuttle bus staff so nice. " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

3.5-star hotel near Resorts World Casino

Close to airport

A stay at this Queens hotel places you within 3 miles (5 km) of Resorts World Casino and 6 miles (10 km) of St. John's University. Flushing Meadows-Corona Park and Arthur Ashe Stadium are within 9 miles (15 km).

Free shuttle, parking

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Free self parking, a snack bar/deli, and a grocery/convenience store are also offered.

Free Internet, iPod docks

Featuring conveniences like refrigerators and coffee/tea makers, the 330 guestrooms offer free WiFi and free wired Internet, as well as iPod docks. Other amenities include flat-screen TVs, room service, and free newspapers.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$196* Per night/room 2 Feb. - 3 Feb.

Deluxe Room, 1 King Bed, Accessible, Non Smoking (HEARING)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza JFK Airport New York City ratings based on 31 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza JFK Airport New York City

Everyone (20) Couples (4) Family (4)
4 out of 5
We stayed as an overnight between flights and this worked very well.

Posted by , from Minneapolis on 3 Jan. 2020

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Comment from Hotel Management

3 Jan. 2020 by General Manager

Thank you for staying overnight at Crowne Plaza JFK Airport New York City. We are glad our place was convenient for you to commute and look forward to having you again in the future. Sincerely, George Drepaul, General Manager, CHA

1 out of 5
I didn’t enjoy my stay at the hotel , no microwave, the room isn’t close enough, spider net is there , some of the light in the room is out .

Posted by on 10 Dec. 2019

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Comment from Hotel Management

11 Dec. 2019 by General Manager CHA

Thank you for choosing our hotel. We want to apologize for not meeting your expectations with regard to your accommodations. Your feedback is valuable to us as we are always looking for ways to enhance our guests experience. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, George Drepaul General Manager CHA

3 out of 5

Posted by on 5 Dec. 2019

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Comment from Hotel Management

6 Dec. 2019 by General Manager

We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, George Drepaul, General Manager CHA

1 out of 5
No valet parking and regalia guest parking is limited because the employees utilize the parking around the hotel in addition, the available parking spaces is also used for long term parking business. We were given a room and 15 mins upon arrival to the room we heard the door open with a key, the hotel had given our room to someone else also, the from desk called later to verify we were in the room. We left for an even and upon our arrival we were locked out of our room, we went to the front desk informed them and finally got access to our room.

Posted by , from Virginia on 4 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by General Manager

Yasmine, thank you for your review. We apologize for the trouble you had in our parking area and the unfortunate incident you mentioned while you were here. Please be assured that we’re investigating what went wrong in your instance, and we are taking measures to prevent such scenarios from happening again in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, George Drepaul, General Manager CHA

3 out of 5
I paid how much to stay here? The staff was good but seriously the hotel itself is rather run down for the price! The restaurant is in the basement?? Seriously? The $20 buffet breakfast was crap, freeze dried scrambled eggs and bagged re heated potatoes! This place will be a last resort on layovers for me!

Posted by on 1 Nov. 2019

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Comment from Hotel Management

2 Nov. 2019 by General Manager

Thank you for being our guest. We are sorry for your disappointment with the cost of your stay and for not meeting your expectations with our breakfast offerings. We have followed up with our Food and Beverage team to address these concerns so that we can learn and improve accordingly. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, George Drepaul, General Manager CHA

4 out of 5
I have always gone to this hotel whenever I flew to JFK. This time was a bit disappointing. The staff at the front desk acted like high school students. They were loud and obnoxious but I am happy to say not all of them. Doris was wonderful as was Francis who did their best to be accommodating. Because of them and some of the bartenders, we will return next trip to JFK.

Posted by on 25 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by General Manager CHA

Thank you for returning to Crowne Plaza JFK Airport New York City. Although you were happy by the service provided by Doris, Francis, and bartenders, we are sorry for the unpleasant experience you had with some of our front desk associates. Your feedback is important to us, and we will use it to improve our services going ahead. We look forward to welcoming you back soon for a much better experience. Sincerely, George Drepaul, General Manager CHA

5 out of 5
Staff was wonderful: front desk, restaurant, bar and shuttle driver. They answered questions, helped get us a cab and stored our luggage for us. Will definitely stay here again.

Posted by on 17 Sep. 2019

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Comment from Hotel Management

18 Sep. 2019 by General Manager

It was a pleasure to read your fantastic review about the Crowne Plaza JFK Airport New York City. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We appreciate you letting us know our team went over and above in handling your requests. We enjoyed having you as our guest, and we look forward to your next visit. Sincerely, George Drepaul, General Manager CHA

1 out of 5
This hotel is a joke !! For $ 300 per night it is a rip off !! Food is diabolical, and the ammeneties in the room are pathetic. The room is very noisy, and the airconditioner rumbles. I will never stay here again !!!

Posted by on 12 Sep. 2019

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2 out of 5
TV angle is what I did not like. The checkin, I had to stay for a long time and they could not pick up my name or surname and was supposed to look for it myself

Posted by on 10 Sep. 2019

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Comment from Hotel Management

11 Sep. 2019 by General Manager

Thank you for choosing to stay with us. We are sorry for the delay you encountered due to the confusion about your reservation. We are reviewing this incident and looking into ways to ensure this does not repeat going forward. We also regret to know that the angle of the TV in your was not ideal for you. We encourage you to try us again as we are confident you will have a better experience. Sincerely, George Drepaul, General Manager CHA

3 out of 5

Posted by on 7 Sep. 2019

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Comment from Hotel Management

8 Sep. 2019 by General Manager

We are happy you were pleased with most of our services, but we apologize that your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, George Drepaul, General Manager CHA

About the Crowne Plaza JFK Airport New York City

Location 138-10 135th Ave, Jamaica, NY 11436

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 5000 square feet (465 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza JFK Airport New York City. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 3.5-star Jamaica hotel is smoke free.

  • 1 building
  • 330 guestrooms or units
  • 9 levels
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (5.3 km / 3.3 mi)
  • Train station: Jamaica Station (4.3 km / 2.7 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Crowne Plaza JFK Airport New York City offers 330 air-conditioned accommodations with iPod docking stations and safes. 37-inch flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to noon.

Idlewild - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 75.00 per pet, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No cribs (infant beds) available
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18 per person (approximately)
  • Valet parking fee: USD 20.00 per night
  • Pet fee: USD 75.00 per pet, per stay
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel JFK Airport City New York
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  • Jamaica Crowne Plaza JFK Airport New York City Hotel
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  • Crowne Plaza JFK Airport New York City Hotel Jamaica

You should know

  • Crowne Plaza JFK Airport New York City offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/New-York-Hotels-Crowne-Plaza-JFK-Airport-New-York-City.h1169532-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.