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At this Manhattan hotel, you'll be within a 5-minute walk of 5th Avenue and Grand Central Terminal. Empire State Building and Broadway are also within half a mile (1 km).
Dining, fitness center
This hotel features a restaurant, a gym, and a bar/lounge. Luggage storage, laundry facilities, and concierge services are also on offer.
The William powered by Sonder ratings based on 5 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for The William powered by Sonder
Everyone (3)Couples (1)Family (1)
1 out of 5
Apparently The William doesn't like customers that come from third-party sites and will treat you differently because of it. My mom and I stayed here over Memorial Day Weekend, checking in just 15 minutes after the designated check-in time and were met with a frown and "I was going to cancel, but I didn't want to do that to you."
After asking for more information and being confused, the woman at the front desk told us that the room we HAD booked was not available and our "only option" was to sleep in a full-sized bed when we had paid for a queen room. When we pressed her, she said "we had to prioritize paying customers who didn't come from a third-party site" as the hotel had been overbooked. Instead of placing the blame on their reservations manager, she placed the blame on us.
She mentioned a specific guest by NAME and said "Mr. (Name) had already booked the room and PAID us." Making it seem as if we hadn't paid, despite me having a booking confirmation, follow up emails from the hotel, and the money taken out of my bank account. She treated us differently because we had booked from Travelocity and acted as if we scammed our way into the hotel. When I told her we would not accept a full sized bed and expected the accommodations we had paid for, I was met with more aggression and pettiness.
After arguing, they finally "bumped" this other guest and gave us the room we had booked, constantly reminding us that "we had bumped someone else" from the room. Do not stay here.
Posted by Erin on 30 May 2022
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5 out of 5
Posted by Alyssa on 20 Dec. 2021
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5 out of 5
Posted by Eric on 18 Jul. 2021
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5 out of 5
Rooms were large, clean and unique. The library room in the lobby was very cool.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. The William powered by Sonder also features a fitness center, concierge services, and laundry facilities. This 4-star New York hotel is smoke free.
33 guestrooms or units
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Concierge
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Free WiFi
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Train station: Grand Central - 42 St. Station (0.4 km / 0.3 mi)
Metro station: 5 Av Station (W. 42nd St.) (0.5 km / 0.3 mi)
Room Amenities
The William powered by Sonder offers 33 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, cookware/dishes/utensils, and dishwashers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. 40-inch flat-screen televisions come with digital channels. Housekeeping is provided on request.
In-room kitchen
Separate bedroom
Flat-screen television
Digital channels
Refrigerator
Stove
Dishwasher
Coffee maker
Kitchenware
Shower
Cribs (free)
Housekeeping (on request)
Hair dryer
Designer toiletries
Iron and ironing board
Air conditioning
Ensuite bathroom
Unique furnishings
Unique decor
Food & Drink
The William powered by Sonder has a restaurant on site.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
The front desk is open daily from 7:00 AM - 10:30 PM. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
Guests will receive an email 72 hours before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival. Guests are recommended to download the property's Sonder mobile app before check-in.
The front desk at this property is open daily from 7:00 AM - 10:30 PM. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
Guests will receive an email 72 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival. Guests are recommended to download the property's Sonder mobile app before check-in.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Contactless check-in and contactless check-out are available.
No rollaway/extra beds available
Noise-free rooms not guaranteed
Service animals are allowed
Front desk opens daily at 7:00 AM
Front desk closes daily at 10:30 PM
Guests will receive an email with special check-in instructions
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Guest will receive an email before arrival 72 hours
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are not provided with hand sanitizer
Social distancing measures are not in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guests must provide a copy of their government-issued photo I.D. in advance
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
