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"Awesome property !! Staff is the friendliest people you will ever find. Kevin was the nicest staff member and would always go above and beyond the pri
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By a verified traveller on Sun 02 Feb 2020
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Hotel Description
4-star beachfront property near Dunn's River Falls
Beachfront retreat
Within 3 miles (5 km) of this property, you'll find Dunn's River Falls and Dolphin Cove. Mystic Mountain and Mahogany Beach are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and a nightclub. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Enjoy a meal in one of the 6 restaurants and free perks like valet parking and WiFi in public areas.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 250 guestrooms also offer free WiFi and TVs with cable channels. 24-hour room service, minibars, and premium bedding are also available.
Jewel Dunn's River Adult Beach Resort & Spa, All-Inclusive ratings based on 109 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Jewel Dunn's River Adult Beach Resort & Spa, All-Inclusive
Everyone (48)Couples (19)Family (6)
5 out of 5
Awesome property !! Staff is the friendliest people you will ever find. Kevin was the nicest staff member and would always go above and beyond the price is worth it and the location is amazing! I do suggest to fly in from Montego bag not Kingston!!
Posted by a verified traveller on 2 Feb. 2020
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Comment from Hotel Management
3 Feb. 2020
by Kemisha Gordon
Hello,
Thank you for staying with us! We are so happy to hear that you had an amazing stay at our resort and that Kevin went above and beyond to provide you with wonderful service.
We will share your lovely comments with him and congratulate them on a job well done!
Thank you once again for making it Jewel Dunn's River Adult Beach Resort and Spa. We can't wait to welcome you back soon for another amazing stay!
Best Regards.
4 out of 5
Small but clean resort. Staff are friendly. Food was good. Pools were clean.I would prefer a bigger beach with the option to walk for miles but now I know that this resort doesn't have that kind of beach.
Posted by Traci, from Glenville on 25 Jan. 2020
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Comment from Hotel Management
26 Jan. 2020
by Kemisha Gordon
Dear Traci,
Thank you so much for your recent visit to Jewel Dunn’s River. It was a pleasure having you here with us, and we hope to host you again in the future.
We truly appreciate you taking the time out to elaborate on all the elements of your vacation and we eagerly look forward to your next visit.
Best Regards.
4 out of 5
I loved the staff they are all so welcoming and attentive. Literally everyone I met never forgot my name. I would like to see some improvements done with the elevator. I loved my stay.
Posted by a verified traveller on 30 Dec. 2019
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Comment from Hotel Management
30 Dec. 2019
by Kemisha Gordon
Hello,
Thank you so much for your recent visit to Jewel Dunn’s River Adult Beach Resort and Spa. It was a pleasure having you here with us and we certainly appreciate your highlights in all the areas enjoyed. We endeavor to make the property very versatile and able to suit all our guests making it enjoyable as you said.
We note your concerns on the elevator and will share with our Management Team. Hosting you once more will be a pleasure.
Best Regards.
5 out of 5
This was my third time visting this property. Everyone is very friendly, courteous and accommodating. We even brought 6 others with us and they were equally pleased. Can wait to go back
Posted by a verified traveller on 19 Nov. 2019
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Comment from Hotel Management
20 Nov. 2019
by Kemisha Gordon
Hello,
This positive review is greatly appreciated, thank you for sharing. We are thrilled that your vacation here was a wonderful experience and delighted that our amazing and courteous team members did their best to make your vacation one to remember. We hope to have you visit us again, anticipating that your next will be even better than the last. We look forward to seeing you soon.
Thank you for choosing Jewel Dunn's River Adult Beach Resort and Spa.
Best Regards.
2 out of 5
Very poor service, ran out of booze more than once, 1 bartender at pool bar to serve 30 to 60 people, big bar had no air conditioning very hot inside we had a group of 38 people and everyone was disappointed I am not exaggerating at all. Will never go to a Jewel again. Talked to other people on airport bus about the other Jewels and they said the same thing at their resorts maybe it was the time of year we went in November we did have 1 bartender that was excellent and 1 waitress and I told their managers how good they were and tipped them well. We went to Punta Cana ( Majestic Elegance ) and Cancun ( Iberostar ) and they were excellent. That is what I am comparing to and we paid around the same price
Posted by a verified traveller on 17 Nov. 2019
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Comment from Hotel Management
17 Nov. 2019
by Kemisha Gordon
Hello,
Thank you for taking the time to review our resort after your recent stay at our property. We are truly sorry that we did not meet your expectations, and consequently you did not enjoy your stay. Your feedback is extremely valuable to us, and will be passed on to our Management Team for corrective action. We do hope that you will allow us to host you again in the future.
Kind regards.
1 out of 5
Nothing unique about this property
PROS
some entertainment, e.g. dinner on the beach or under the stars
most employees are nice and always smiling
CON
be careful and leave nothing valuable in the room because they steal - they stole $ 100 from the room
in the room and throughout the corridor terribly stinks of mildew (at least in the Sapphire building on the 5th floor)
internet is very slow or doesn't work at all
the daily schedule of classes is rich but unfortunately it has never been fully implemented (we were 7 days every day there was something no bonfire on the beach, dances on the beach etc ...)
a very long break between dinner and the last entertainment at the Bling club at 11 PM
the water pressure in the shower is very small (once for a few hours we had no hot water at all)
food average and almost the same every day
Posted by a verified traveller on 4 Nov. 2019
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Comment from Hotel Management
4 Nov. 2019
by Kemisha Gordon
Hello,
Thank you for your feedback. We are disheartened to learn of your negative experience.
Our Management Team has been advised of your review. To investigate and probe more into your experience, would you be so kind as to contact our resort directly or send us a message right here via the Expedia Messages Center.
Thank you for bringing your concerns to our attention.
We look forward to hearing from you and addressing your concerns in the most suitable way.
Kind Regards.
4 out of 5
Posted by a verified traveller on 3 Oct. 2019
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Comment from Hotel Management
6 Oct. 2019
by Kemisha Gordon
Hello,
Thank you for sharing your feedback with us. Based on your rating it appears that you did not have an overall great stay at our resort. Your feedback is very important to us and will help us to improve our service. You may share your insights on the areas you found unsatisfactory during your stay by sending a message right here on Expedia Messages Center or by contacting our resort directly. We look forward to hearing from you.
Kind Regards.
4 out of 5
Staff was super friendly and always on top of everything.
Posted by B on 29 Sep. 2019
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Comment from Hotel Management
30 Sep. 2019
by Kemisha Gordon
Dear B,
Thank you for sharing your review with us. It is a delight to know that our associates provided you with great service and that you found them super friendly and efficient.
We will share your feedback with our entire team and congratulate them on a job well done!
On behalf of all of us here at Jewel Dunn's River, thank you for choosing to stay with us. We can't wait to welcome you all back in the near future for another great stay!
Best Regards.
1 out of 5
First appearance the resort seemed perfect. The staff was extremely friendly and the overall facilities seemed extremely clean. When we got to our room it had a musky smelly however we overlooked it since we were in a different country. I woke up the next day and could barely breath and kept coughing. The coughing and sinus problem continued every day after spending time in the room until the trip ended. Seemed as the trip went on we noticed other people that got there the same time as us were coughing and had sinus problems. One guest pointed out mold in their room and tried to checkout and get a refund and was unsuccessful. Also the hotel had a bunch of cats roaming around the pool and the buffet area. Locals were allowed on the property to harass the residents to buy merchandise. Also locals would go around the fence and try to sell all the residents weed non stop. The elevator in my building messed up the first day and another guest that had been there a week told us it had been messing up every day since they arrived a week prior. The elevator issue remained our entire week, after using the stairs a couple times (5th floor) someone showed us where the staff elevator was. After it would rain, downstairs there were spots they had buckets from the roof leaking (likely source of mold.) The rooms were to hot. We called to the front desk and asked about the ac, they said they had it set to 75 and wouldn’t go lower causing us to sleep on the blankets and sweat.
Posted by a verified traveller on 25 Sep. 2019
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Comment from Hotel Management
25 Sep. 2019
by Kemisha Gordon
Hello,
Thank you for sharing your feedback with us. We are disappointed to learn of your negative experience. We will share your feedback with our Management Team.
To investigate and to probe more into your experience at our resort, would you be so kind as to contact our resort directly.
We look forward to hearing from you and addressing your concerns in the most suitable way.
Kind Regards.
4 out of 5
Posted by a verified traveller on 18 Sep. 2019
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Comment from Hotel Management
18 Sep. 2019
by Kemisha Gordon
Hello,
Thank you for taking the time to share your review with us. Based on your rating, it appears that you had an overall great stay at our resort. Thank you for choosing to stay with us. Should you have insights on areas you found unsatisfactory during your stay, do feel free to contact our resort directly or send us a message via Expedia Messages Center. Thank you once again for staying with us here at Jewel Dunn's River. We look forward to welcoming you at our beautiful resort soon.
Kind Regards.
About the Jewel Dunn's River Adult Beach Resort & Spa, All-Inclusive
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Onsite live performances included
All land activities, and recreational facilities and equipment included
Theme parties included
Property Features
Jewel Dunn's River Adult Beach Resort & Spa, All-Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Jewel Dunn's River Adult Beach Resort & Spa, All-Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room, and a fitness center. Self parking and valet parking are free. A complete renovation of Jewel Dunn's River Adult Beach Resort & Spa, All-Inclusive was completed in 2015. Smoking is allowed in designated areas at this 4-star Ocho Rios property.
250 guestrooms or units
3 levels
4 buildings
6 dining venues
7 bars or lounges
Built in 1958
Nightclub
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Deli
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
1 conference room
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Grocery service (free)
Wedding services available
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Jewel Dunn's River Adult Beach Resort & Spa, All-Inclusive offers 250 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.
Minibar
In-room dining (24 hours)
Television
Cable channels
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Shower and tub combination
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Aquamarina Beach Grill - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Coral Cafe - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Moonstone by Dominic - This restaurant specializes in Italian cuisine and serves dinner only.
Platinum - Overlooking the garden, this fine-dining restaurant serves breakfast and dinner.
The Jade Samurai - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
A complimentary grocery shopping service is offered and 24-hour room service is available.
Spa Services
Number of treatment rooms 7
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Thalassotherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Sauna in spa
Steam room in spa
Reflexology
Massages
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
Pets and service animals are not allowed at Jewel Dunn's River Adult Beach Resort & Spa, All-Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
No rollaway/extra beds available
No cribs (infant beds) available
No pets or service animals allowed
Minimum guest age is 18
Caters to adults only
Hotel Names
Jewel Dunn's River Beach Ocho Rios
Jewel Dunn's River Beach Resort All Inclusive
Jewel Dunn's River Beach Resort All Inclusive Ocho Rios
Jewel Dunn’s River Resort Curio Collection Hilton Ocho Rios
Jewel Dunn’s River Curio Collection Hilton Ocho Rios
Jewel Dunns River Resort All Inclusive Curio Hilton Ocho Rios
Jewel Dunns River Resort All Inclusive Curio Hilton
Jewel Dunns River Curio Hilton Ocho Rios
Jewel Dunn's River Adult Beach All-Inclusive Ocho Rios
Jewel Dunn's River Adult Beach Resort All-Inclusive Ocho Rios
Jewel Dunns River Resort All Inclusive Curio by Hilton
Jewel Dunn's River Adult Beach Resort All-Inclusive
Jewel Dunn's River Adult Beach All-Inclusive
Hotel Jewel Dunn's River Adult Beach Resort & Spa, All-Inclusive
Jewel Dunn's River Beach Resort Spa All Inclusive
Jewel Dunn’s River Resort Spa Curio Collection by Hilton
Jewel Dunn’s River Resort All Inclusive Curio by Hilton
Jewel Dunn's River Inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
