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Hotel Doña Esther

3.0 star property
3-star hotel near Plaza de Ponchos

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Photo gallery for Hotel Doña Esther

Terrace/patio
Restaurant
Courtyard
Terrace/patio
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry

Explore the area

View in a map
Juan Montalvo 4-44, Simon Bolivar, Otavalo, Imbabura, 100201
  • Place, Instituto Otavaleño de Antropología
    ‪1 min walk‬
  • Place, Plaza de Ponchos
    ‪7 min walk‬
  • Place, Galeria Gabriel Ceballos Ulloa
    ‪7 min walk‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

8.4 out of 10
Very good
(6 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Triple Room, 3 Twin Beds

Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Studio Suite, 1 Bedroom

Family Studio Suite, 1 Bedroom

Family Studio Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

About the area

Otavalo

In Otavalo .At this Otavalo hotel, you'll be within half a mile (1 km) of Plaza de Ponchos and 3 miles (5 km) of Condor Park. Also, Peguche Waterfall is within 3 miles (5 km) and Taxopamba Waterfall is within 6 miles (10 km).

What's nearby

  • Instituto Otavaleño de Antropología - 1 min walk - 0.0 km
  • Plaza de Ponchos - 7 min walk - 0.6 km
  • Galeria Gabriel Ceballos Ulloa - 7 min walk - 0.6 km
  • El Lechero - 9 min drive - 3.4 km
  • Taxopamba Waterfall - 13 min drive - 5.6 km

Getting around

  • Ibarra Station - 25 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 109 min drive

Restaurants

  • ‪Brunch - ‬8 min walk
  • ‪La Taberna - ‬6 min walk
  • ‪Las Parrillas del Tio Jessy - ‬16 min walk
  • ‪Balcon de Imbabura - ‬8 min walk
  • ‪Tabascos - ‬9 min walk

About this property

Hotel Doña Esther

3-star hotel near Plaza de Ponchos
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A rooftop terrace, a library, and tour/ticket assistance are also featured at Hotel Doña Esther. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Only motorcycle parking is available.

This 3-star Otavalo hotel is smoke free.

  • 13 guestrooms or units
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Doña Esther offers 13 accommodations, which are accessible via exterior corridors and feature complimentary bottled water. This Otavalo hotel provides complimentary wireless Internet access. Bathrooms include showers. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 5 per night)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Onsite motorcycle parking only

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Hiking/biking trails
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 12.0 per day.
  • Cribs (infant beds) are available for USD 5.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: USD 5 per night (66 ft away)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per day
  • Credit card charges are subject to a surcharge of 4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property is also known as

Hotel Doña Esther Otavalo
Doña Esther Otavalo
Doña Esther
Hotel Doña Esther Hotel
Hotel Doña Esther Otavalo
Hotel Doña Esther Hotel Otavalo

Frequently asked questions

How close is Hotel Doña Esther to the airport?

Hotel Doña Esther is 48.3 mi (109-min drive) away from the Mariscal Sucre Intl. Airport (UIO) airport, the closest popular airport to the property.

Does Hotel Doña Esther have an airport shuttle?

Hotel Doña Esther offers an airport shuttle 24 hours a day, on request, for a charge of USD 55 per vehicle, one-way.

Does Hotel Doña Esther offer free breakfast?

Hotel Doña Esther offers free cooked-to-order breakfast every day from 7:30 AM to 11 AM.

Is there a casino at Hotel Doña Esther?

No, there is no casino at this hotel.

What time is check-in at Hotel Doña Esther?

Check-in start time: 1:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Doña Esther?

Free parking is not available at this hotel.

Does Hotel Doña Esther have a pool?

Hotel Doña Esther does not have a pool.

Does Hotel Doña Esther have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Doña Esther have a spa?

There are no spa services available at this hotel.

How close is Hotel Doña Esther to downtown Otavalo?

Hotel Doña Esther is 0.6 mi away from Otavalo.

Hotel Doña Esther Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 47 out of 65 reviews
Rating 8 - Good. 14 out of 65 reviews
Rating 6 - Okay. 2 out of 65 reviews
Rating 4 - Poor. 0 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy, appreciated the parking across the street. Decor of hotel is cheerful, the beds were comfortable, the hot shower plentiful. Perfect location between main square and market.
Rooms
Stayed 1 night in Dec 2025

10/10 Excellent

Ricardo

Stayed 1 night in Nov 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are so welcoming and friendly, like You are staying with family. The hotel is so well looked after, with so many personal touches and thought, it’s really a gem
Stayed 7 nights in Jul 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful colonial architecture with the nicest staff. Best place to stay in Otavalo.
Stayed 2 nights in Aug 2025

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel. Close to the market. Very helpful staff who organized a driver to take us to the Cuicocha Lake, and pick us up after the hike. We struggled to find a bus to Latacunga but, again, the receptionist was very helpful in contacting the bus company. Luis took us to the bus stop and made sure we got on the right bus. Great service.
Stayed 3 nights in Apr 2025

2/10 Terrible

Siamak

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to give us a single bed, when we had booked for a couple. The pictures they have posted is nothing like the property. No TV, $5 per night for parking when they list parking on property. This is for budget backpackers, not a hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Stéphanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jolie hôtel, très bien situé. Le personnel est très amical, c’est propre, il y a 4 choix de petits déjeuner c’était très bien. Ça a été très facile de trouver du stationnement
Stayed 1 night in Jan 2025

10/10 Excellent

Sheryl

Travelled with group
Liked: Property conditions & facilities
Staying at Dona Esther was a wonderful experience. The rooms are charming, clean and well decorated. The staff were friendly and helpful. There was a feeling of happiness and warmth among the staff. The courtyard and the restaurant are pretty and cozy. Our food was excellent.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night here but it was very comfortable, homely, and the staff were super helpful. I'd definitely stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful in arranging transportation and a tour.
Stayed 3 nights in Aug 2024

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pretty hotel in a quiet location near the main square. Lucy and Wendy were really friendly and helpful. The restaurant was fantastic, great quality for a very reasonable price. Would definitely stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lesley

Stayed 4 nights in Oct 2023

8/10 Good

Dylan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, good restaurant and a very convenient location
Stayed 3 nights in Oct 2023

10/10 Excellent

Audrey, Broomfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with friendly, helpful staff. The restaurant is top notch too. I highly recommend this place!
Stayed 2 nights in Sep 2023

10/10 Excellent

Rhian

Liked: Cleanliness, property conditions & facilities, room comfort

Brilliant hostel, great location, good food.

Doña Esther was lovely. I requested a quiet room and had a great night’s sleep. The bed was comfy and, although the weather was a bit chilly in the evening, they provided a thick extra blanket for the bed, so I was plenty warm enough to sleep. The shower had lots of lovely warm water and internet was reliable. Even better, the on-site restaurant was brilliant. Breakfast was lovely but the evening meal even better. Really delicious food. I would definitely stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Emily, Brighton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love this place! Wonderful shower, great staff, food is delicious and centrally located. We came once and returned within 2 weeks. Really like it here!
Stayed 1 night in Aug 2023

10/10 Excellent

Emily, Brighton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a true hidden gem. It has a beautiful courtyard, delicious food, and wonderful staff. The rooms are very clean and have antique locks and keys. The bed was really comfortable and the shower was nice and hot. The restaurant has a brick oven and great food. I will definitely return.
Stayed 1 night in Aug 2023

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Very clean and thoughtful touches like filtered water for guests. Restaurant is excellent. Staff was wonderful and really helped us out when I had a health issue during our stay. Would highly recommend!
Stayed 2 nights in Apr 2023

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostal Dona Esther is in an excellent location for a stay in Otavalo. Though close to the activity, the courtyard creates a quiet, peaceful atmosphere. The rooftop terrace is nice for views and hanging out. There is a covered section in case its raining. Lucy and all the staff were excellent, attentive, helpful with all things. The included breakfast allowed for many options and was ample and delicious. Dinner is one of the best in Otavalo. Rooms are smallish, but adequate, hot water plentiful, daily service. Purified water is available. Wonderful place, all you need.
Stayed 3 nights in Feb 2023

10/10 Excellent

blake

Stayed 1 night in Jan 2023

10/10 Excellent

JUAN MARTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks
Stayed 1 night in Jan 2023

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel! Restaurant was great! We had trouble locating the hotel and had to ask local business, but the pin drop did take us as close as could be. Not good signage when it’s dark out.
Stayed 2 nights in Oct 2022

10/10 Excellent

Lil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the owners were very friendly and informative. Staff went out of way to assist us. Great breakfast.
Stayed 1 night in May 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot!

Lovely spot, close to the market.The staff was extremely helpful. Really enjoyed our stay!
Stayed 1 night in Mar 2022

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Okay for 1 night

Very small hotel but nice location. The only complaint we had was there was a dog that barked almost all night and kept us awake! It’s quite open aired so we heard every noise.
Stayed 1 night in Dec 2021