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Sortis Hotel, Spa & Casino, Autograph Collection by Marriott

4.5 star property
4.5-star luxury hotel near Albrook Shopping Mall

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Photo gallery for Sortis Hotel, Spa & Casino, Autograph Collection by Marriott

Outdoor pool, sun loungers
Meeting facility
Meeting facility
Apartment, 2 Bedrooms, City View | View from room
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
56 y 57 East Street, Obarrio, Bella Vista, Panama City, Panama
  • Place, Via Espana
    ‪3 min walk‬
  • Place, Calle 50
    ‪5 min walk‬
  • Place, Multiplaza Pacific Mall
    ‪15 min walk‬
  • Airport, Panama City (PAC-Marcos A. Gelabert Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(54 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 96 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, City View

Suite, 2 Bedrooms, City View | Living room

Suite, 2 Bedrooms, City View

  • City view
  • 133 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms, City View

Apartment, 2 Bedrooms, City View | Living room

Apartment, 2 Bedrooms, City View

  • City view
  • 184 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed, City View

Studio, 1 King Bed, City View

Studio, 1 King Bed, City View

  • City view
  • 92 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

9.4 out of 10
Exceptional
(23 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Double Bed, City View

  • City view
  • 44 sq m
  • Sleeps 3
  • 1 Double Bed

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Exterior

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About the area

Panama City

Heart of Panama City.A stay at this Bella Vista hotel places you steps from Bingo 90 and within a 5-minute walk of Via Espana. Soho City Center and National Shrine of the Heart of Mary are also within half a mile (1 km).

What's nearby

  • Via Espana - 3 min walk - 0.3 km
  • Calle 50 - 5 min walk - 0.4 km
  • Multiplaza Pacific Mall - 15 min walk - 1.3 km
  • Avenida Balboa - 16 min walk - 1.4 km
  • Cinta Costera - 19 min walk - 1.6 km

Getting around

  • Vía Argentina - 5 min walk
  • Panama City Passenger Station - 18 min drive
  • Tocumen Intl. Airport (PTY) - 23 min drive

Restaurants

  • ‪Luna Rooftop - ‬3 min walk
  • ‪Slabon Café Bistro - ‬4 min walk
  • ‪Score Sports Bar - ‬2 min walk
  • ‪MomO Coffe Shop - ‬2 min walk
  • ‪Pizzería Napoli - ‬3 min walk

About this property

Sortis Hotel, Spa & Casino, Autograph Collection by Marriott

4.5-star luxury hotel near Albrook Shopping Mall
Sortis Hotel, Spa & Casino, Autograph Collection by Marriott offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and 25 meeting rooms are available. Event space at this hotel measures 14155 square feet (1315 square meters) and includes a conference center. A casino, a fitness center, and spa services are also featured at the luxury Sortis Hotel, Spa & Casino, Autograph Collection by Marriott. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4.5-star Panama City hotel is smoke free.

  • 1 building
  • 391 guestrooms or units
  • 22 levels
  • 14155 sq ft of conference space
  • 1315 sq m of conference space
  • Built in 2014
  • Casino
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Sortis Hotel, Spa & Casino, Autograph Collection by Marriott offers 391 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 46-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Panama City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Sortis Spa has 10 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including Ayurvedic.

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Secured, covered self parking on site (USD 10 per day)
  • Secured, covered valet parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 30 gaming tables
  • 80 slot machines
  • Billiards/pool table
  • Bingo
  • Casino (4,306 square feet of space)
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 46-inch LCD TV with cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20.00 to 30.00 for adults, and USD 20 to 30 for children
  • Airport shuttle fee: USD 50 per person (one-way)
  • Airport shuttle fee per child: USD 30 (one-way), (from 1 to 10 years old)
  • Covered self parking fee: USD 10 per day
  • Covered valet parking fee: USD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sortis Hotel Spa Casino Autograph Collection Panama City
Sortis Hotel Spa Casino Autograph Collection
Sortis Spa Casino Autograph Collection Panama City
Sortis Hotel Spa Casino Autograph Collection Panama City
Sortis Spa Casino Autograph Collection Panama City
Sortis Hotel, Spa & Casino, Autograph Collection Panama City
Sortis Hotel Spa Casino Autograph Collection
Hotel Sortis Hotel, Spa & Casino, Autograph Collection
Sortis Spa Casino Autograph Collection
Sortis Hotel Spa Casino Autograph Collection
Sortis Hotel Spa Casino Autograph Collection by Marriott

Sortis Hotel, Spa & Casino, Autograph Collection by Marriott Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 623 out of 1000 reviews
Rating 8 - Good. 225 out of 1000 reviews
Rating 6 - Okay. 67 out of 1000 reviews
Rating 4 - Poor. 41 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Zeita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay!! Had an amazing view of the city for the whole thing to light up with fireworks on New Year’s Eve !!!! Staff was extremely helpful and friendly!!
Stayed 1 night in Dec 2025

8/10 Good

Amit

Great experience at the Sortis. The staff makes it special,
Stayed 1 night in Dec 2025

4/10 Poor

Melissa

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
This hotel was incredibly underwhelming and filthy. Upon our arrival, we noticed that the carpet in the lobby was stained and littered with crumbs. The staff at the desk was not helpful nor pleasant and gave us false information about check out times. When we entered our room, we were met with dirty linens and a carpet that looked as if it had not been vacuumed since the hotel first opened in 2014. When booking this hotel, we had no idea that our reservation included complimentary toenail clippings near the bed and hair in the bathroom drain. When the issues with our room were brought to the staff's attention more than once, they laughed at the absurdity of the situation and offered no solution. In addition to the issues with the cleanliness of our room, we also experienced problems with our shower. The water took over three minutes to come to a temperature that was tolerable to shower in and the faucet barely let out a trickle. Periodically, the water would become scalding hot and then freezing cold. The last night of our stay coincided with New Year's Eve as well as an all night rager that ended at 5:30 in the morning. Between the music loud enough that our beds vibrated and the incessant fireworks, we got little to no sleep. When we inquired about a delayed check out, we were told that we would have to pay an exorbitant fee. We would not recommend the Sortis hotel to anyone who likes clean sheets, pleasant showers, and a good night of sleep.
Filthy linens
See through shower to bedroom
Stayed 4 nights in Dec 2025

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were 3 in the room; we asked for extra water bottle, towels, etc... The service is very fast and curteous. The beda are very comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Mayra, Woodhaven

Liked: Cleanliness, property conditions & facilities
La habitación súper cómoda y la ubicación del hotel espectacular muy
Stayed 2 nights in Dec 2025

8/10 Good

Amy J

Liked: Cleanliness, property conditions & facilities
Rooms were bigger than expected.
Stayed 7 nights in Dec 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, but streets around the hotel was not very nice to walk. Better to uber to go everywhere.
Stayed 4 nights in Dec 2025

10/10 Excellent

Essie

Liked: Cleanliness, staff & service
We didn’t have free breakfast
Stayed 4 nights in Dec 2025

10/10 Excellent

MELANIE PATRICE, Merrillville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This my 2nd time staying at this hotel and it did not disappoint. Check in/out was a breeze. I love the dining options and the room service options. The hotel is in the heart of downtown so it’s walkable. There is always an uber 1-2 mins away so really great transportation options. I didn’t utilize the bar or casino. The spa was AMAZING! I had a 80 minute Swedish massage and loved the massage tech I had.The hotel was nice and clean, including the rooms. I love that you can’t get to the room floors unless you have a keycard because the elevators won’t move until you swipe. Your key is programmed for your floor only so you can utilize the rest of the hotel amenities, but you won’t be able to go to another floor you’re not staying on. The views from the 11th floor were nice as I caught a Christmas fireworks show. The police are in the building once the front desk closes and are around the property all day so it’s extremely safe. The staff are always top tier and go above and beyond. Whenever I’m in Panama City I will continue to stay at this hotel.
Sightseeing tour
Coffee from the breakfast restaurant in the hotel.
Stayed 3 nights in Dec 2025

8/10 Good

Deangelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and the staff was very cooperative.
Stayed 8 nights in Dec 2025

10/10 Excellent

Joel, Diplomatic Area Manama

Stayed 5 nights in Nov 2025

10/10 Excellent

KFIR

Liked: Cleanliness, amenities, property conditions & facilities
Amazing amazing service
Stayed 3 nights in Dec 2025

10/10 Excellent

Samantha S.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrated my daughter's 21st birthday. Ate at 3 of the 4 restaurants. The spa was amazing. Enjoyed the pool as well.
Stayed 4 nights in Nov 2025

10/10 Excellent

angie Paola

Stayed 1 night in Nov 2025

8/10 Good

Kathleen, Ormond Beach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel and the room were very clean, Nescafé coffee in room or also available for a fee in cafe. Nice views of the city. The bed was very hard and uncomfortable. The hotel has 3 restaurants on site. We liked the Lebanese one the best.
Stayed 7 nights in Nov 2025

10/10 Excellent

Cesar

Business traveller
Liked: Cleanliness, staff & service, amenities
Good staff and convenience area
Stayed 1 night in Nov 2025

8/10 Good

Wayne, Huntersville

Liked: Cleanliness
I excellent staff Service and support.
Stayed 7 nights in Nov 2025

10/10 Excellent

Kyung

Stayed 3 nights in Oct 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room nice location
Stayed 4 nights in Oct 2025

10/10 Excellent

Jeshiqua

Liked: Cleanliness, staff & service, amenities
Amazing stay in amazing staff!
Stayed 3 nights in Oct 2025

10/10 Excellent

George

Stayed 1 night in Oct 2025

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, especially the concierge staff. There was a bit of a mixup with my airport transfer. Kritzya went above and behond to ensure the situation was completely rectified in a timely and professional manner. My thanks to her!
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Stayed 1 night in Oct 2025

10/10 Excellent

Juan, Miami

Stayed 3 nights in Oct 2025