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"The Fives is a very good option for an all inclusive. Food was very good, although restaurants are often closed when occupancy is low. Drinks are pret ... " More

By a verified traveller on Wed 18 Sep 2019

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Hotel Description

4.5-star beachfront resort near Mamitas Beach Club

On the beach

You'll find Quinta Avenida and Punta Esmeralda Beach within 3 miles (5 km) of this Playa del Carmen resort. Playa 88 and 28 de Julio Square are also within 3 miles (5 km).

Luxury amenities

This luxury resort features a full-service spa, a nightclub, and 10 restaurants. Families will appreciate the free kid's club, onsite laundry facilities, and supervised childcare. Enjoy the 7 outdoor pools and perks like free WiFi.

Free WiFi, iPod docks

In addition to flat-screen TVs with cable channels, the 210 guestrooms offer free WiFi and iPod docks. 24-hour room service, premium bedding, and separate bathtubs and showers are also available.

Panoramic Apartment, 2 Bedrooms, Terrace

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Essence

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panoramic Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Panoramic Apartment, 3 Bedrooms, Terrace

Bed Count 2 King Beds Maximum Occupancy 10 Max

Luxury Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 8 Max

Residences at The Fives ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Residences at The Fives

Everyone (2) Couples (1)
4 out of 5
The Fives is a very good option for an all inclusive. Food was very good, although restaurants are often closed when occupancy is low. Drinks are pretty good but service at bars can be slow and beach waiters are extremely slow. All in all though we were happy with our stay and will return.

Posted by on 18 Sep. 2019

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Comment from Hotel Management

19 Sep. 2019 by Camila

We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

5 out of 5
Overall staff are very helpful and it’s a peaceful environment

Posted by on 23 Mar. 2019

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Comment from Hotel Management

23 Mar. 2019 by Camila

Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us.

1 out of 5

Overbooked

It was bad, you get there so excited and they sent you to the downtown hotel saying “we are sorry for the inconvenience, but we will give you the all inclusive package”, it’s 25 min drive from the resort to the downtown hotel, if you book to this place make sure you have your room available to avoid headaches and disappointment.

Posted by , from Cunnectixut on 19 Feb. 2018

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Comment from Hotel Management

21 Feb. 2018 by Ecommerce Manager

We deeply regret what happened during your stay, we understand your annoyance but you never force the guest to take the option that is given, I can gladly send you the document that you sign where I accept this as compensation for the all inclusive. Best regards

4 out of 5

Clean and new

Room was clean and comfortable with nice features. All the staff were friendly and welcoming. That said, food was ok at best, and downtown playa was 15 minutes away. If you don’t want to leave the resort this place would be great.

Posted by , from chs, sc on 9 Feb. 2018

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Comment from Hotel Management

9 Feb. 2018 by Ecommerce Manager

We greatly appreciate the time it took to give us your comment, it is a pleasure to know that your stay was the best, we hope you return soon to his home The Fives.

Property Features

Residences at The Fives offers its guests a full-service spa, 7 outdoor swimming pools, an outdoor tennis court, and a fitness center. There are 10 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 7 bars/lounges. WiFi is free in public spaces. Business amenities include a business center and a meeting room. A nightclub, a complimentary children's club, and tour/ticket assistance are also featured at the luxury Residences at The Fives. Parking is available for a fee. A complete renovation of Residences at The Fives was completed in September 2019. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen resort.

  • 210 guestrooms or units
  • 4 levels
  • 20 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 7 bars or lounges
  • Built in 2010
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Free WiFi
  • Outdoor tennis court1
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Residences at The Fives offers 210 accommodations with iPod docking stations and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Flavours - This restaurant specializes in international cuisine and serves breakfast and dinner.

Le Brasserie - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Sea Olive - This restaurant specializes in French cuisine and serves lunch and dinner. Open daily.

Oriola Beach Club Grill - This restaurant specializes in Mediterranean cuisine and serves lunch only. Open daily.

Mestizo - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

7 outdoor swimming pools are on site along with an outdoor tennis court and a fitness center.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 11
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Residences at The Fives

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 400 for adults and USD 200 for children (approximately)
  • Self parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fives Hotel Luxury Residences Playa del carmen
  • Fives Hotel Luxury Residences
  • Fives Luxury Residences Playa del carmen
  • Fives Luxury Residences
  • The Fives Hotel Luxury Residences
  • Fives Beach Hotel Playa del Carmen
  • Fives Beach Hotel
  • Fives Beach Playa del Carmen
  • Fives Beach
  • Residences at The Fives Resort
  • The Fives Beach Hotel Residences
  • Residences at The Fives Playa del Carmen
  • Residences at The Fives Resort Playa del Carmen

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.