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The Palm at Playa

4.0 star property
4-star hotel near Quinta Avenida

Choose dates to view prices

Photo gallery for The Palm at Playa

A pool area with a hammock and lounge chairs, surrounded by palm trees and a clear sky.
Garden
A hotel lobby with a wooden floor, a reception desk, and a green wall with a decorative mirror.
A bar area with a variety of bottles, two wicker chairs, and a view of the ocean.
A bedroom with a large bed, a nightstand, a chair, and a view of the outside.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Bar

Explore the area

View in a map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪11 min walk‬

Room options

View all photos for Standard Room

A neatly made bed with patterned pillows, a blue and white bedspread, and a straw hat on the bed. There are two bedside lamps and a nightstand with a lamp on each side of the bed.

Standard Room

8.0 out of 10
Very good
(27 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Loft

A hotel room with a large bed, patterned pillows, a hat, sunglasses, and a travel guide on the bed.

Loft

7.6 out of 10
Good
(14 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Room

Down comforters, in-room safe, blackout drapes, iron/ironing board

Deluxe Room

7.8 out of 10
Good
(28 reviews)
  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite

A neatly made bed with a blue headboard, white bedding, and pink and blue pillows. There are two bedside lamps with a woven shade.

Suite

  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room

Two twin beds with white bedding and teal patterned pillows, a bedside table with a lamp, and a window with sheer curtains.

Standard Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room

Down comforters, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the area

Playa del Carmen

Oceanside stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Frida Kahlo Museum are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Central Square - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playacar Beach - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Mr. Kiwi - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Eatbar - ‬1 min walk

About this property

The Palm at Playa

4-star hotel near Quinta Avenida
The Palm at Playa offers its guests an outdoor pool and a hot tub. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2012
  • Continental breakfast (free)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Similar properties

Free daily buffet breakfast
Holiday Inn Express & Suites Playa Del Carmen by IHG
Downtown Playa del Carmen
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,013 reviews
The price is CA $122
CA $154 total
includes taxes & fees
Aug 3 - Aug 4
Holiday Inn Express & Suites Playa Del Carmen by IHG

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar

Things to do

  • Hot tub
  • Outdoor pool
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

How close is The Palm at Playa to the airport?

The Palm at Playa is 22 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at The Palm at Playa?

As of Jul 14, 2026, prices found for a 1-night stay for 2 adults at The Palm at Playa on Jul 19, 2026 start from CA $75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Palm at Playa have an airport shuttle?

Airport shuttle services are not available at The Palm at Playa.

How close is The Palm at Playa to the beach?

This hotel is a short 6-minute walk from Playa del Carmen Main Beach and 9-minute walk from Playacar Beach. Don't forget your sunscreen!

Does The Palm at Playa offer free breakfast?

The Palm at Playa offers free continental breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at The Palm at Playa?

No, there is no casino at this hotel, but Riviera Gran Casino (4-min walk) is nearby.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at The Palm at Playa?

Free parking is not available at this hotel.

Does The Palm at Playa have a pool?

The Palm at Playa features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 9:00 PM.

Does The Palm at Playa have a spa?

There are no spa services available at this hotel.

How close is The Palm at Playa to downtown Playa del Carmen?

The Palm at Playa is 0.2 mi away from Playa del Carmen.

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 453 out of 1006 reviews
Rating 8 - Good. 245 out of 1006 reviews
Rating 6 - Okay. 149 out of 1006 reviews
Rating 4 - Poor. 76 out of 1006 reviews
Rating 2 - Terrible. 83 out of 1006 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Allison

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff and location is perfect!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Marcin

Liked: Cleanliness, amenities, property conditions & facilities
Greate time in this hotel
Stayed 1 night in Jan 2026
Verified

8/10 Good

ARIE

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean Staff was very nice
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Viktor

Nice room , nice pool
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

John

Room was very clean. I enjoyed my stay
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Kosta

Liked: Cleanliness, property conditions & facilities
Nice rooms
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Dec 2025
Verified

6/10 Okay

Ziba Safarkhah

The breakfast was awful
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely…3 times staying at The Palm… always the best
Stayed 10 nights in Nov 2025
Verified

6/10 Okay

Anabela

Liked: Cleanliness, amenities, property conditions & facilities
The staff and room was great. The towels were grey and could need upgrading. Very quiet and was reasonable for the price
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property close to everything. Loved the pool and the large rooms with plenty of space to spread out and relax
Stayed 1 night in Sep 2025
Verified

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location have stayed here before. The staff is great and it’s nice to have a roof top pool and bar service. Always a predictable and affordable option. Will definitely stay again can’t beat the location.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good pool and working hot tub, Giovani a bartender at the pool bar is so good and nice.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jennyfer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Loretha

Liked: Cleanliness, property conditions & facilities
Great location, clean and friendly staff
Stayed 2 nights in May 2025
Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities
Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, amenities
This hotel has priceless location right in the middle of the Playa Carmen fun area. Rooms are big and well noise isolated as there are many nightclubs around. The rooftop pool is great The
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and amenities were great! only thing was its so loud at night (parties in the area)
Stayed 1 night in Oct 2025
Verified

8/10 Good

Jørgen

Liked: Cleanliness, staff & service, amenities
Very clean and fine
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option, close to everything you need in Playa del Carmen and the staff are amazing.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient located and it has parking
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Avigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and the hotel is very central, great location and very nice roof top. There is no hot tub.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Gema

Liked: Cleanliness, amenities, property conditions & facilities
Hotel has a lot of potential. Hot tub was not hot :/ aside from luke water. Front desk is not the greatest with service. Otherwise, location is great. Rooms are very spacious
Stayed 2 nights in Jan 2026