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Sunscape Puerto Plata - All Inclusive

4-star property
Carretera Luperon KM 5, Puerto Plata, Puerto Plata 1-855-887-0424
3.0 out of 5
See all 11 travelocity Reviews

"Sunscape resort is at best a 2.5 star resort. The facilities are outdated. The food was good. The service is really bad. The staff are arrogant and ru ... " More

By a verified traveller on Mon 08 Aug 2022

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Hotel Description

4-star beachfront hotel near Playa Dorada

Beachside getaway

Stay at this Puerto Plata hotel and you'll be within half a mile (1 km) of Playa Dorada Golf Course and 2 miles (3 km) of Playa Dorada. Mount Isabel de Torres and Fun City are also within 2 miles (3 km).

All-inclusive

This all-inclusive hotel features a full-service spa, a nightclub, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.

Sun Club Superior Adults-Only Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
CA $251* Per night/room 17 Jun. - 18 Jun.

Family Suite, 2 Bedrooms (Sun Club)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Sun Club Superior Adults-Only King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sun Club One Bedroom Suite King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Bed Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Beds Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sunscape Puerto Plata - All Inclusive ratings based on 11 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sunscape Puerto Plata - All Inclusive

Everyone (4) Couples (2) Family (5)
3 out of 5
Sunscape resort is at best a 2.5 star resort. The facilities are outdated. The food was good. The service is really bad. The staff are arrogant and rude. They cater to white Europeans and white Americans. I myself am American. My husbands family is Dominican American. The check in process was long and they don’t explain how anything at the resort works. Nobody showed us where our rooms were located and there were no number signs on the buildings. The hostess at the Windows buffet Yorleni was rude. She wouldn’t allow my 10 year old son into the restaurant because she thought his shorts were wet. They were not wet. She argued with us causing a big scene. Her manager came out and allowed us in. There were other instances of unprofessional rude treatment that we received. My family spent 2 weeks in the Dominican. 4 days in Punta Cana, 2 days in Santo Domingo, a week in our private home in Santiago and 3 days in Puerto Plata. At the other hotels an resorts the service was amazing and professional. Needless to say I will never stay at Sunscape Puerto Plata or any affiliated resorts.

Posted by on 8 Aug. 2022

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5 out of 5
Everyone was wonderful, the food and drinks were great! 10/10 HIGHLY RECOMMEND

Posted by on 6 May 2022

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Comment from Hotel Management

15 May 2022 by Leonor Álvarez

Dear Bridgette, We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback. We hope we have the chance to welcome you back again soon. Kind regards,

3 out of 5
no nightly shows, way too many senior citizens, not very lively

Posted by on 18 Apr. 2022

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Comment from Hotel Management

18 Apr. 2022 by Leonor Álvarez

Dear Carlos, Thank you for taking the time to share with us your opinion about our Sunscape Puerto Plata. We regret that you have left without expressing us your situation during your stay at Sunscape Puerto Plata, as we strive to provide exceptional service to all our guests without any distinction. On behalf of Management and all staff, we hope you can accept our most sincere apologies for any shortcomings at the time of serving you. Nonetheless, if you ever consider visiting us again any time in the future, we’d be sure to do everything within our hands to turn this past experience around and show that we are worthy of your kind patronage. Cordially,

1 out of 5
We ended up not staying there they tried a bait and switch on us we paid extra for VIP they gave us the same room on the third floor with children and a pregnant woman

Posted by on 2 Jan. 2022

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Comment from Hotel Management

5 Jan. 2022 by Leonor Álvarez

Dear Mr. José, Thank you for choosing us, and taking the time to provide us with your honest review. We deeply regret your disappointing experience and sincerely apologize for any inconvenience you may have encountered during your Check in and stay. We were saddened to learn that these situations distracted your attention from the enjoyment of you vacation. Our goal is to provide spectacular experiences that create long lasting memories to our visitors; therefore. We thank you kindly for bringing these issues to our attention, this can only help us to make improvements in the future. Regards,

3 out of 5
The noise the harrassment for not having wrists bands and the surprise change for the mini bar inside the room. All inclusive scam

Posted by on 31 Jul. 2021

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Comment from Hotel Management

2 Aug. 2021 by Madeline

Dear Guest, We so much appreciate you taking the time to share this review about your stay at Sunscape Puerto Plata. Guest feedback is vital, so that we can provide the best service we can, therefore, we have taken note of each matter you had and this information will be passed along to the involved manager for further review, as guest satisfaction is our top priority and we regret that we fell short during your stay. Warmest Regards,

3 out of 5
You get what you pay for . Cheap resort . First one that I ve try it to see if it’s true . And yess it is . It’s not my standards .

Posted by on 3 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Madeline

Dear guest, Thank you for your comment. Regards,

1 out of 5
Horrible checkout process! They accused us of lying and stealing 2 pool towels. As if anyone would dare take overused and unclean towels. The receptionist Maria stated that we were in the wrong. “The towel personnel has been there for years and therefore we need to be more cautious when visiting resorts”. EXCUSE ME, but I come from the culture of the customer is always right. We gave back their 6 old towels and were told we only needed 3 towels cards in return... leading us to believe that it was 2 towels per card. The only liar in this ridiculous story is the towel guy. Who was way too busy having lunch to bother counting the towels. Needless to say that the sour treatment in the end is the one that counts the most. I’ll be sure to never come back and never recommend this resort.

Posted by on 29 Nov. 2019

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Comment from Hotel Management

30 Nov. 2019 by eConcierge

Dear Guest, We are more than happy for being elected by you to spend your deserved holidays. Firstly, we want to thank you for your positive lines; but it makes us worry to see that the most of your review is negative as this is not our intention. Concerning the service, we are in shock by reading how you perceive our staff, as we are known for the excellent service we provide with or without tip. Our manager has read this and all your review and will take corrections.

5 out of 5

Posted by on 18 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by eConcierge

Thanks for your comment. Kv

2 out of 5
No good food, watered down wine and beer, lacking activities. "all inclusive" is misleading, We had to pay extra to get a decent alcoholic drink (basic wine and beer). This was advertised as 4+ star hotel, I rate it at max of 2, definitely not worth the money.

Posted by , from Boston, MA on 25 Nov. 2018

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Comment from Hotel Management

28 Nov. 2018 by eConcierge

Dear Guest, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Puerto Plata. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process.

5 out of 5

Excellent experience

Our experience was fantastic, we enjoy the people very friendly good food lots of drinks thank you for wonderful service will back soon.

Posted by , from nj u.s.a. on 25 Apr. 2018

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Comment from Hotel Management

28 Apr. 2018 by eConcierge

Dear Elvis, Thank you for choosing Sunscape Puerto Plata for your holidays. You cannot imagine how proud we are for receive your wonderful review regarding your experience with us. Thank you so much for sharing your positive thoughts about us. We are conscious that is a big challenge to please everyone, but we are doing all sorts of efforts to make it possible. Surely, your comment will help other travelers to clarify their doubts as regards the services and accommodation that we are offering.

About the Sunscape Puerto Plata - All Inclusive

Location Carretera Luperon KM 5, Puerto Plata, Puerto Plata 547

All-inclusive Details

  • Gratuities included
  • Minibar (all beverages included)
  • All meals served buffet-style
  • Buffet and à la carte dining

Property Features

Sunscape Puerto Plata - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sunscape Puerto Plata - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Puerto Plata hotel.

  • 585 guestrooms or units
  • 3 levels
  • 16 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • 1924 sq ft of conference space
  • 179 sq m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in some public areas: Internet access - wireless

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Sunscape Puerto Plata - All Inclusive offers 585 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

  • Private balcony (furnished)
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11 AM. The hotel hosts a free manager's reception daily.

Windows - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Gohan (Adults Only) - This restaurant specializes in Asian cuisine and serves dinner only.

Da Mario - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.

Gaucho Grill - This restaurant specializes in Argentinean cuisine and serves dinner only.

Castaways - This restaurant specializes in Caribbean cuisine and serves dinner only.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Sunscape Puerto Plata - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 16 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No elevators
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Onsite COVID-19 testing (Antigen) is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Sunscape
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  • Sunscape Puerto Plata - All Inclusive All-inclusive property
  • Sunscape Puerto Plata
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  • Sunscape Puerto Plata - All Inclusive Puerto Plata

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Rainforest Alliance Sustainable Tourism Certification
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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.