"Sunscape resort is at best a 2.5 star resort. The facilities are outdated. The food was good. The service is really bad. The staff are arrogant and ru ... " More
Stay at this Puerto Plata hotel and you'll be within half a mile (1 km) of Playa Dorada Golf Course and 2 miles (3 km) of Playa Dorada. Mount Isabel de Torres and Fun City are also within 2 miles (3 km).
This all-inclusive hotel features a full-service spa, a nightclub, and 8 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.
15 May 2022 by Leonor Álvarez
Dear Bridgette, We are so pleased you allowed our wonderful resort to be your holiday destination and we are very thankful for the time you have taken to share your experience. It is wonderful to learn that your time with us met with your expectations and it has been a pleasure to read all of your great feedback. We hope we have the chance to welcome you back again soon. Kind regards,
18 Apr. 2022 by Leonor Álvarez
Dear Carlos, Thank you for taking the time to share with us your opinion about our Sunscape Puerto Plata. We regret that you have left without expressing us your situation during your stay at Sunscape Puerto Plata, as we strive to provide exceptional service to all our guests without any distinction. On behalf of Management and all staff, we hope you can accept our most sincere apologies for any shortcomings at the time of serving you. Nonetheless, if you ever consider visiting us again any time in the future, we’d be sure to do everything within our hands to turn this past experience around and show that we are worthy of your kind patronage. Cordially,
5 Jan. 2022 by Leonor Álvarez
Dear Mr. José, Thank you for choosing us, and taking the time to provide us with your honest review. We deeply regret your disappointing experience and sincerely apologize for any inconvenience you may have encountered during your Check in and stay. We were saddened to learn that these situations distracted your attention from the enjoyment of you vacation. Our goal is to provide spectacular experiences that create long lasting memories to our visitors; therefore. We thank you kindly for bringing these issues to our attention, this can only help us to make improvements in the future. Regards,
2 Aug. 2021 by Madeline
Dear Guest, We so much appreciate you taking the time to share this review about your stay at Sunscape Puerto Plata. Guest feedback is vital, so that we can provide the best service we can, therefore, we have taken note of each matter you had and this information will be passed along to the involved manager for further review, as guest satisfaction is our top priority and we regret that we fell short during your stay. Warmest Regards,
5 Mar. 2020 by Madeline
Dear guest, Thank you for your comment. Regards,
30 Nov. 2019 by eConcierge
Dear Guest, We are more than happy for being elected by you to spend your deserved holidays. Firstly, we want to thank you for your positive lines; but it makes us worry to see that the most of your review is negative as this is not our intention. Concerning the service, we are in shock by reading how you perceive our staff, as we are known for the excellent service we provide with or without tip. Our manager has read this and all your review and will take corrections.
19 Aug. 2019 by eConcierge
Thanks for your comment. Kv
28 Nov. 2018 by eConcierge
Dear Guest, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sunscape Puerto Plata. As a service oriented company, we understand there is always room for improvements and our guests’ experiences play a key role in this continuous process.
28 Apr. 2018 by eConcierge
Dear Elvis, Thank you for choosing Sunscape Puerto Plata for your holidays. You cannot imagine how proud we are for receive your wonderful review regarding your experience with us. Thank you so much for sharing your positive thoughts about us. We are conscious that is a big challenge to please everyone, but we are doing all sorts of efforts to make it possible. Surely, your comment will help other travelers to clarify their doubts as regards the services and accommodation that we are offering.
Sunscape Puerto Plata - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sunscape Puerto Plata - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Puerto Plata hotel.
Available in some public areas: Internet access - wireless
Free self parking , Free valet parking
Sunscape Puerto Plata - All Inclusive offers 585 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
Guests are served free full breakfast daily from 7 AM to 11 AM. The hotel hosts a free manager's reception daily.
Windows - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Gohan (Adults Only) - This restaurant specializes in Asian cuisine and serves dinner only.
Da Mario - This fine-dining restaurant specializes in Italian cuisine and serves dinner only.
Gaucho Grill - This restaurant specializes in Argentinean cuisine and serves dinner only.
Castaways - This restaurant specializes in Caribbean cuisine and serves dinner only.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 16 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.