"2nd time...here....Fun for all ages..Clean, Awesome Staff, Safe,Nice Pools and Beach....Food all day and night🌴🌞👣 " More

By a verified traveller on Mon 09 Apr 2018

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Hotel Description

3.5-star beachfront property near Cruise Ship Terminal

On the beach

At this property, you'll be steps from Cruise Ship Terminal and within a 10-minute walk of Marina Vallarta. La Isla and Playa Las Glorias are also within 2 miles (3 km).


This smoke-free property features a private beach, free water park access, and a full-service spa. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the 3 outdoor pools and perks like free self parking and free WiFi.

Free WiFi, iPod docks

In addition to flat-screen TVs with cable channels, the 253 guestrooms offer free WiFi and free minibar items. Other amenities include balconies, iPod docks, and 24-hour room service.

Standard Room, Garden View, Garden Area

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$253 per night

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Crown Paradise Club Puerto Vallarta All Inclusive ratings based on 21 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Crown Paradise Club Puerto Vallarta All Inclusive

Everyone (5) Other (1)
3 out of 5
We enjoyed all of the kids activities here. There was a lot for them to do. The food was also better than I expected and I would say in line with other all inclusive resorts I have stayed including those on the higher priced end. The rooms aren't anything fancy, but that isn't a big deal to us as we don't do much in them besides sleep. The staff said they would not be able to cook our fish we caught on our charter fishing trip which was disappointing and the first time I have run into this at any resort outside of the U.S. Also, the staff would serve all of the Spanish speaking customers before us which was disappointing. We had our toddler daughter that was starving and throwing a fit so we ordered a quesadilla from the snack bar and so we waited while she was making it. A Spanish speaking customer then walked up and also ordered a quesadilla and the chef gave our quesadilla to them and started cooking us a new one so we waited again for that one to be cooked. Same thing would happen at the bars. I'm even used to tipping at the resorts I go to so I was doing that at the start of the week, but had to stop because it wouldn't matter as we would always be one of the last ones to get drinks. Maybe all of this was bad luck, but it seems as though the staff preferred to serve the customers they could have a conversation with in their language before us.

Posted by on 16 Apr. 2019

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1 out of 5

nightmare hotel

Pros: Nothing
Cons: Everything
Location: Hotel is close to the marina its in a run down part of town stay away
Hotel is very run down, rude staff, disgusting food, infested with coach roaches we found multiple roaches inside the room and hallways we informed the room service and they did not clean any of the dead coach roaches we killed. All travelers please stay away from this hotel. On top of everything wrong with the hotel I was false accused by the hotel staff of assaulting another guest with a firearm and I was almost arrested at the airport, my family was terrified, its obvious this hotel and the police are in to scam tourist out of their money by making false accusations then intimidating the tourist. I contacted the US embassy and they are starting an investigation. please I urge anybody to stay away from this hotel for you're own safety. I was lucky to get home safely but others may not be so lucky. I recommend the Travelocity removes this hotel from their site for the safety of all possible guest

Posted by , from usa on 6 Aug. 2018

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Comment from Hotel Management

14 Aug. 2018 by General Manager

Dear Javier, We do thank you for your feedback and we are sorry if you felt our staff was rude. We would like to share you some Team members have received compliments from our guests for their great attitude. On the other hand, we would like to clear that the hotel staff never accused you of anything. The report was done by the guest you met in our installations directly with the police, the hotel never intervened with this case. We are sorry you took to home this impression about us. Again, we do thank you for your review. Kind regards.

2 out of 5
Did not like. Food was below average excluding the Japanese place. Staff was not helpful. I would not stay for free even if they paid me.

Posted by on 21 May 2018

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Comment from Hotel Management

24 May 2018 by General Manager

Dear guest, Thank you very much for your feedback and we are sorry to read that we did not meet your expectations. It definitely is hard to please to all our guests, nevertheless all our Team works to provide a kind and friendly service, as we do invite you to read previous reviews. Is a pitty to learn this time we felt shor if. Kind regards.

5 out of 5

Great time @ Crown Paradise

2nd time...here....Fun for all ages..Clean, Awesome Staff, Safe,Nice Pools and Beach....Food all day and night🌴🌞👣

Posted by on 9 Apr. 2018

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Comment from Hotel Management

12 Apr. 2018 by General Manager

Dear guest, Thank you very much for choosing us again for your family trip to Puerto Vallarta. We are very glad that by second time you had so much fun. We are looking forward welcome you back by third time to your second home Crown Paradise Club in Puerto Vallarta. Kind regards.

3 out of 5

Hard Beds and food was average.

Pros: The weather and beach.
Cons: Newer facilities and food with some taste to it.
Location: Soriana Supermarket was very close.
The beds were really hard and the food was average. There was a good selection of food but no taste. The toilet would not flush properly and they had two plastic bottles in the toilet filled with sand to make it work probably. We will not go back, but, it wasn't a terrible place to stay. Impossible to get reservations for the restaurants.

Posted by , from Lester Prairie MN on 5 Feb. 2018

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Comment from Hotel Management

8 Feb. 2018 by General Manager

Dear Robert, Thank you very much for your review and we regret if your stay among us was not as satisfactory as you wanted. Let us comment that we have mattress topper under request, we do invite you attach it at the reservation moment or once being in the hotel apply for it through Operator. About the bottles in the toilet, we want to share you that every toilet tank has a capacity of 18 lt, this is a spent 18 lt per download. Is true that is installed a save of water tecnology in every toilet, however, is important continue with some measures like this. In regards with the reservation for the restaurants, is a pleasure to assist you two or three days prior to your arrival thru inbox or e-mail and you be able to enjoy everyone. Again, thank you very much for your review. Kind regards.

4 out of 5

Spacious pretty grounds. Fine dining is very good.

We had a good time. There is a little bit more language barrier here than other resorts we have stayed at. The rooms are not anything special, but are clean and have comfortable beds. They do not tell you upon check in that you do not have full service on the Golden side if you are staying on the club side. I have no complaints, but I feel that it is not a resort that makes you say wow !

Posted by on 2 Feb. 2018

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Comment from Hotel Management

6 Feb. 2018 by General Manager

Dear guest, Thank you very much for your review. We are happy to read thar you enjoyed of the dining restaurants, however, we are sorry if our hotel did not make you say wow; our concept is mainly focused to families with activities and facilities for every family member. Staying in Crown Paradise Club only parents can pass to Crown Paradise Golden to enjoy of the specialty restaurants. We do hope hosting you again in a near future. Kind regards

3 out of 5

Hotel in great location near the beach and downtow

Overall average resort. Pools were great and plenty of bars for drinks. Snack bar and buffet was just ok. Restraunts were good but make reservations early. Did not see any of the water activities like at other all inclusive resortavailable. I did not inquire about them but if they were available they were not advertised at the resort. I would go back again but with lower expectations.

Posted by , from sully on 1 Apr. 2017

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Comment from Hotel Management

4 Apr. 2017 by General Manager

Dear Father, Thank you very much for your feedback. Makes us happy to read that you had such great moments with us. Regarding to the activities in the Infinity Pool, we begin with zip-line, then yoga on the beach, crazy games and much games more. There are times that the guests only want to rest, and we respect that request. We hope to welcome you back soon and enjoy all our games that are for our guests. Kind regards.

1 out of 5

not very friendly staff, outdated hotel

Pros: Free breakfast
Cons: No free Internet
location of hotel was OK, supermarket and bus transportation within walking distance, room was clean BUT that was about it, air conditioner was not working one of the light bulbs in the bathroom had not been replaced, we were moved to another room, after staff had worked on the air for about 1 hour just after our arrival, no refrigerator, a complimentary bottle water was in bathroom but after that one had to pay extra for any other bottled water, internet connection a fee of $5.00 for 1/2, when we asked about exchanging money the staff person was not very helpful, he stated they did not do exchange money and one had to go to the bank, did not give directions how to get there, service in the Palpa was not very good, food was not that great, the hotel per se is out dated, staff member had to enter code to start TV, no service around the beach area and other restaurants were not open all days, no intertainment in the evening for adults or family. Was a disappointment and do not recommend this hotel.

Posted by , from Detroit, MI on 18 Mar. 2013

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2 out of 5


Rooms were clean but that is where it ended. Food was marginal, beach vendors disgusting, information desk irritating. I could go on forever, but I will never return to this location or any that carry the crown paradise name.

Posted by on 5 Aug. 2012

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1 out of 5


Cons: Nothing close, No free Internet, Noisy, Poor breakfast
Old and not taken care of. We paid for all inclusive and never ate there because the food was HORRIBLE!!!

Posted by , from Cordova, Memphis, TN, USA on 30 Jun. 2012

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About the Crown Paradise Club Puerto Vallarta All Inclusive

Location Paseo De Las Garzas No 3 Zona, Puerto Vallarta, JAL 48333

Renovations + Closures

The following facilities will be closed from 19 May 2019 to 08 June 2019 (dates subject to change):

  • Water park

All-inclusive Details

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included

Property Features

Crown Paradise Club Puerto Vallarta All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Crown Paradise Club Puerto Vallarta All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. This 3.5-star Puerto Vallarta property is smoke free.

  • 253 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Umbrellas for the pool
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (6.5 km / 4.1 mi)
  • Parking: Free self parking

Room Amenities

Crown Paradise Club Puerto Vallarta All Inclusive offers 253 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Crown Paradise Club Puerto Vallarta All Inclusive has 4 restaurants on site.

24-hour room service is available.


Nightly stage shows are performed at the on-site Club Nitro Discotheque. Guests can enjoy a variety of performances, from magic, tropical, or broadway-type shows to musicals, fantasy, or crowntastic ones.

Spa Services

  • Massages

Hotel Policies


  • Check-in time starts at 3 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Hotel Names

  • Crown Parase Puerto Vallarta