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"The Level changed locations in Dec.so our room was not what I expected. I had asked for 2 beds but only a king was avail. Our room was close to the po ... " More

By a verified traveller on Sun 27 Jan 2019

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Hotel Description

4.5-star beachfront property near Bavaro Beach

On the beach

With a stay at this well-placed property, you'll be half a mile (1 km) from Los Corales Beach and within 2 miles (3 km) of Palma Real Shopping Village. Bavaro Beach and Dolphin Island are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, balconies

The 154 individually decorated guestrooms offer free WiFi and minibars. TVs come with cable channels, and other amenities include furnished balconies and sitting areas.

The Level Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Level Grand Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Level Two Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

The Level at Melia Caribe Beach - All Inclusive ratings based on 33 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Level at Melia Caribe Beach - All Inclusive

Everyone (31) Couples (1) Family (1)
4 out of 5

Posted by on 17 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Community Manager

Dear Guest, Thank you very much for your great rating. Hope to see you back soon to rise your satisfaction of your vacation experience to a 100%. Warm regards from Punta Cana, Community Manager

5 out of 5

Posted by on 15 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by Sugeidy Álvarez, Community Manager

Dear Guest, We appreciate your high rating. It is a pleasure to know you had a wonderful time at The Level Meliá Caribe Beach. Hopefully, we will be welcoming you again in the near future. Warm Regards, Sugeidy Álvarez Community Manager

5 out of 5

Posted by on 10 Feb. 2019

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Comment from Hotel Management

29 Mar. 2019 by Sugeidy Álvarez, Community Manager

Dear Guest, It is such a pleasure to know you had an amazing time at The Level Meliá Caribe Beach. We look forward to welcome you back in the near future. Warm Regards, Sugeidy Álvarez Community Manager

3 out of 5
The Level changed locations in Dec.so our room was not what I expected. I had asked for 2 beds but only a king was avail. Our room was close to the pool and beach but our view was of the back of a restaurant so it was a bit noisy. They would not change our room until Monday, which was 2 days before check out so I declined. The room was clean but the bathroom was a bit outdated and not well supplied, I had to call for towels, tissues and bathrobe straps. We found out that you shouldn't put toilet paper in the toilet as contents wouldn't flush away. We were told to place used toilet paper in the garbage pail which didn't have a lid, it was later provided. The property is quite large, they provide golf carts to transport people to the main lobby. They have 14 restaurants but provide no menus or activities that you could read in your room, and with such a large property it was difficult locating restaurants, very poor signage! Our concierge, Jose, was very helpful and accommodating, all the employees were so friendly! I was disappointed that I wasn't notified of the location change, that we didn't get the 2 beds I had booked, and that I couldn't flush toilet paper ( which is apparently the standard in the country due to their plumbing system). I complained at the front desk and guest services but got no response. I enjoyed my vacation as the weather was nice, the food was very good and the people were lovely but I probably won't go back to this resort.

Posted by on 27 Jan. 2019

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Comment from Hotel Management

27 Jan. 2019 by Sugeidy Álvarez, Community Manager

Dear Guest, We thank you for the valuable time you invested to share the details of your experience with us. We are glad to know that, in general, you enjoyed your vacation time and appreciated our hotel, its gastronomy and the warm assistance of our team, specially of José, with whom we will gladly share your compliments. However, we sincerely apologize for the inconveniences you encountered due to our recent changes and to some mishaps in your room. Rest assured, we will discuss your valuable remarks with the departments involved. Allow me, as well, to confirm you that, due to our plumbing system, it is not recommended to flush toilet paper. We appreciate your suggestions regarding proper information of our activities and restaurants. We will surely discuss your valuable opinions with our team. We really hope you change your mind and come visit us again. We would love to welcome you and offer you an outstanding experience. Warm Regards, Sugeidy Álvarez Community Manager

2 out of 5
The food was horrible. This is our 4 th time there it was always good. The quality of the food was horrible they have a new distributor in food the quality went down. They had half their carts running.

Posted by , from USA on 5 Dec. 2018

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Comment from Hotel Management

6 Dec. 2018 by Sugeidy Alvarez/ Community Manager

Dear Barbara, Thank you for deciding to stay in our hotel once again during your holidays. It saddenes us to learn your impressions related to the food, contrary to your previous trips, were not meet this time. I´m socializing your impressions with our Food & Beverage team, so they can determine actions, and carry on verifications. We don´t desire this experience prevent you from remain coming to our hotel. Best regards,

3 out of 5
It took 4 days to get refill coffee in are room, we stayed in the level adult, something they were out of whiskey we were drinking. Went to main lobby had to pay for the drinks we were getting at the adults part.

Posted by , from Ky on 1 Nov. 2018

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Comment from Hotel Management

4 Nov. 2018 by Sugeidy Alvarez/ Community Manager

Dear Jim, Thank you for visiting our hotel during your holidays in Punta Cana. Let me express our apologies for the inconveniences you faced. Since our The Level guests have access to premium liquors, in order to maintain this exclusiveness, we offer these ones just in The Level areas. Even though, I´m transmitting to the team your impressions. We consider our guests feedback as valuable sources to evaluate our performance. Best regards,

4 out of 5
Just came back from our vacation. We stayed at The Level Melia Caribe Tropical and had a great time. If you love the nature you’ll enjoy the grounds they’re gorgeous. You will like walking around, listening to the birds, seeing all the flowers and palm trees. We didn’t find any problems with food choices they have. If portions in a la carte restaurants is to small for you there is a dinner buffet choices where you can have as much food as you like. Customer service is amazing. Check in was very fast. It took 15 minutes from the moment we walked to the lobby to the time when we got our room. Everyone we met during our stay was friendly, helpful...our housekeeper, servers, bartenders... everyone. I just want to say thank you for the great vacation that we had.

Posted by , from Portland, OR on 17 Oct. 2018

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Comment from Hotel Management

18 Oct. 2018 by Dariel Gómez, Community Manager

Dear Lana, Thanks a lot for your awesome review. We are truly delighted to know you had such a wonderful vacation time at The Level Meliá Caribe Tropical. Furthermore, we are the ones to thank you for choosing us as your vacation destination and for your high consideration of our services, facilities, gastronomy and the warm and friendly attitude of our team. Hopefully, we will be welcoming you back in the near future, so we can offer you, once more, an unforgettable experience. Warm Regards, Dariel Gómez Community Manager

4 out of 5
Part of the hotel is being remodeled but there is plenty of activities and restaurants to have a pleasant stay. The most valuable asset of this installation is its staff.

Posted by , from Miami. Fl on 29 Sep. 2018

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Comment from Hotel Management

1 Oct. 2018 by Dariel Gómez, Community Manager

Dear Lula, Thanks a lot for your sincere review. We appreciate your words and the time you dedicated to share your comments with us. We are so glad to know that, in spite of the remodelation project going on at the resort, you enjoyed fully your vacation time at The Level Meliá Caribe Tropical. We are working to improve our facilities and services and therefore, to improve the experience of our guests. Please, accept our sincere appreciation for your acknowledgement of the warm and courteous attitude of our team. They are for sure one of our greatest assets and it will be a pleasure to share your compliments with all of them. We really hope to welcome you back in the near future. Your family at The Level will be awaiting your return. Warm Regards, Dariel Gómez Community Manager

5 out of 5
Very nice hotel! Close to the beach, staff was great, room was always clean and Eddie was AMAZING! He took the time to make sure we were completely satisfied. Will visit again!

Posted by , from Tyler, TX on 11 Jul. 2018

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Comment from Hotel Management

11 Jul. 2018 by Dariel Gómez, Community Manager

Dear Jeri, Thanks a lot for your review and for your kind appreciation of our facilities and services. Moreover, it is an honor that our team went the extra mile to offer you a high quality service and, in this sense, we will gladly pass on your comments to Eddie, who will be thrilled to know his kind and friendly attitude was appreciated. Hopefully, we will have another opportunity to welcome you again and offer you an unforgettable experience. Warm Regards, Dariel Gómez Community Manager

5 out of 5
Punta cana trip: Melia Caribe Tropical - The Level First, think of your mobile phone carrier, check if you have an international calling plan. Once you arrive to the international boarding you will need your passport many times. Arrival to DR, you will be given two forms to fill out in the plane. One is for customs and the other for immigration. Fill them out accurately to expedite the process. Keep your passport available through this process. Once you go through customs you will no longer need your passport. Arriving to Dominic Republic, leaving the airport, there will be a lot of taxi type services. You can make a reservation online or wait until you arrive. There will be approximately 20 minute ride, dependent on where you stay. Arriving at hotel resort at approx 10pm it took about 30-45 mins to check in. Once checked in we went to our room got settled in. There will be golf carts/trolly to cart you all around the resort. That night the only restaurant that was open, was the Dominican one. We decided to grab some midnight snack. Bar is also open until 2am, and beers are offered to you all day long. Make sure to check it out! If not just ask the front desk to change it. They will exchange your room with no problem. If you pay for the extras like "The Level" make sure your in a Level area and be given the proper bracelet. These extras go a long way and have many more restaurants available. Recommend the excursions, Boogie, Zip Lining, Santo Domingo history trip.

Posted by on 24 Jun. 2018

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Comment from Hotel Management

27 Jun. 2018 by Dariel Gómez, Community Manager

Dear Guest, Thanks a lot for your wonderful review. We are grateful for your kind words and helpful comments. I am sure other travelers will appreciate the detailed description of your arrival at the Dominican Republic and at The Level Meliá Caribe Tropical. We are delighted to know you had a great experience while staying with us. Thanks a lot for your beautiful photos. We look forward to welcome you back, hopefully, in the near future. Warm Regards, Dariel Gómez Community Manager

About the The Level at Melia Caribe Beach - All Inclusive

Location Playas de Bavaro, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • All food and beverages included

Property Features

The Level at Melia Caribe Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Level at Melia Caribe Beach - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 13 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a beach bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. A complete renovation of The Level at Melia Caribe Beach - All Inclusive was completed in December 2018. This 4.5-star Punta Cana property is smoke free.

  • 154 guestrooms or units
  • 3 levels
  • 9 buildings
  • 13 dining venues
  • 7 bars or lounges
  • 11552 sq ft of conference space
  • 1073 sq m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Casino
  • Bar on the beach
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (17.9 km / 11.1 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

The Level at Melia Caribe Beach - All Inclusive offers 154 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. A pillow menu is available. Televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Separate bedroom
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:00 AM.

Riviera Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

American Grill - This restaurant specializes in Italian cuisine. Open daily.

Alma - This restaurant specializes in Spanish cuisine. Open daily.

Merkado - This buffet restaurant specializes in local and international cuisine and serves lunch only. Open daily.

Capri - This restaurant specializes in Middle Eastern cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Level Meliá Caribe Tropical Hotel
  • Level Meliá Caribe Tropical Hotel Punta Cana
  • Level Meliá Caribe Tropical All Inclusive All-inclusive property
  • The Level at Melia Caribe Beach - All Inclusive Punta Cana
  • Level Meliá Caribe Tropical Punta Cana
  • Level Meliá Caribe Tropical

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.